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Posted: 10/15/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong administrative and customer service skills, with proficiency in Microsoft Office applications and the ability to manage multiple priorities in a fast-paced environment. Familiarity with healthcare-related documentation and experience in a clinical setting are essential for effective communication and coordination.
Highest-signal resume keywords
Administrative ExperienceCustomer Service SkillsMicrosoft Office ProficiencyData Entry SkillsHealthcare Documentation Familiarity
About the role
Key responsibilities & impact- Research and resolve discrepancies with provider documents
- Review information keyed into the system to verify data accuracy
- Monitor data/image quality of scanned documents
- Follow established policies and procedures for indexing and imaging
- Maintain confidentiality and security of relevant information
- Coordinate assessment scheduling
- Manage incoming communications
- Process and maintain case-related documentation
- Provide administrative and customer support across multiple program service lines
- Serve as a liaison between families, providers, assessors, and internal program teams
- Support phone support, email correspondence, scheduling, document processing, and data entry
- Work across multiple systems and support diverse program workflows
Requirements
What you’ll need- High school diploma, GED, or equivalent required
- 0–2 years of relevant experience required
- Minimum of 3 years of administrative and/or customer service experience
- Proficiency with Microsoft Office applications, including Outlook and calendar management
- Strong verbal and written communication skills
- Ability to multitask and manage multiple priorities in a fast-paced environment
- Strong computer and administrative skills with the ability to navigate multiple systems
- Reliable high-speed internet service
- Minimum 20 Mbps download speeds/50 Mbps for shared internet connectivity
- Minimum 5 Mbps upload speeds
- Private and secure workspace
- Associate's degree preferred
- Entry-level proficiency in Microsoft Excel preferred
- Experience using Smartsheet preferred
- Administrative experience in a healthcare, medical office, Medicaid, or clinical environment preferred
- Familiarity with healthcare-related documentation or PASRR, SMRF, or SLF preferred
Benefits
Comp & perks- Work/life balance support and flexibility
- Performance-based bonuses
- Medical, dental, vision, and prescription insurance
- Partially funded HSA
- Life insurance
- Auto, home, renter's, and pet insurance discounts
- 401K retirement savings plan with company matching
- Paid time off, holidays, and extended sick leave
- Short- and long-term disability coverage
- Employee Assistance Program (EAP)
- Employee recognition platform
- Tuition reimbursement
- Employee perks and discounts
- Wellness programs and resources
- Professional development opportunities, including training programs, workshops, and conferences
- Employer-paid renewal expenses for licenses and certifications
- Company-issued computer equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryDocument ProcessingInformation VerificationScheduling CoordinationMultitasking
Soft Skills
Strong Verbal CommunicationStrong Written CommunicationOrganizational Skills
Tools & Technologies
Microsoft OutlookMicrosoft ExcelSmartsheet
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
HealthcareMedical OfficeMedicaidClinical EnvironmentPASRRSMRFSLF