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Medical GuardianCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in data entry and customer communication while adhering to HIPAA guidelines. Capable of navigating healthcare portals and maintaining accurate customer records in a fast-paced environment.
Highest-signal resume keywords
Data Entry ProficiencyMicrosoft Office SuiteHIPAA ComplianceExcellent Communication SkillsCritical Thinking
About the role
Key responsibilities & impact- Input new customer orders received via phone, fax, or email into the customized system
- Verify information on order forms
- Communicate with customers or referring sources as needed
- Navigate healthcare portals and online resources to find customer information
- Enter orders and relevant information into the customized system
- Correct existing customer records when changes are reported
- Cancel customer accounts or services when needed
- Answer customer and care manager calls and emails daily
- Monitor Intake communication queues for new orders, record updates, and service cancellations
- Critically review communications to determine required actions
- Identify missing or incorrect information and take steps to correct and process orders
- Work across departments while complying with HIPAA guidelines and handling confidential health information
Requirements
What you’ll need- Minimum associate degree in healthcare related field (preferred)
- Proficiency in the Microsoft Office suite of applications required
- Candidates must be authorized to work in the United States without current or future need for visa sponsorship
- Must complete a successful background check and FBI fingerprint
- Ability to type at least 40 WPM
- Must complete daily tasks assigned
- Must be detail oriented
- Ability to adapt to changes
- Intelligent individual with excellent oral and written communication skills
- Critical thinker - ability to decipher when things are missing or incorrect
- Accurate and organized - heavy data entry of important information
- Friendly phone demeanor - will be in direct contact with both customers and referring sources
- Team player - will work on the Intake team as well as with other departments daily
- Punctual and reliable with a professional appearance and demeanor
- Permanent residency in PA, DE, GA, MI, NC, TX, NJ, or FL
Benefits
Comp & perks- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation & Public Holidays)
- Short Term & Long Term Disability
- Retirement Plan (401k)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryOrder ProcessingRecord ManagementTyping Speed (40 WPM)Healthcare Portals Navigation
Soft Skills
Detail OrientedAdaptabilityTeam PlayerFriendly Phone DemeanorPunctuality
Certifications & Qualifications
Background CheckFBI Fingerprint
Industry Keywords
HealthcareCustomer ServiceIntake CommunicationConfidential Health InformationOrder Verification