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Montreal OficialCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in hybrid customer service with a focus on health plan member retention, utilizing strong communication skills and effective teamwork to achieve service quality standards and targets.
Highest-signal resume keywords
Customer Retention ExperienceFast Typing SkillsVerbal Communication SkillsWritten Communication SkillsTeam Collaboration
About the role
Key responsibilities & impact- Provide hybrid customer service focused on retaining health plan members
- Contact customers with overdue payments for the health plan administrator
- Negotiate with customers and record information in the system
- Assist customers by following established call scripts and guidelines
- Register customer information in the system
- Ensure communication deadlines and service quality standards are met
- Conduct surveys as needed
- Work toward achieving established targets
Requirements
What you’ll need- Experience working in call centers, particularly in customer retention teams
- Fast and accurate typing skills
- Strong verbal and written communication skills
- Ability to work effectively as part of a team
- Proactive and practical approach
- Courteous and customer-focused manner
Benefits
Comp & perks- Health Insurance
- Dental Insurance
- Group Life Insurance
- Childcare Assistance
- Transportation Allowance
- Meal or Food Allowance
- Perks Club with an extensive network of partner companies
- Access to Wellhub
- Online personal trainer consulting
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Proactive ApproachPractical ApproachCourteous MannerCustomer-Focused Attitude
Industry Keywords
Call Center ExperienceHealth Plan AdministrationCustomer ServiceNegotiation SkillsService Quality StandardsCommunication DeadlinesSurveys