Assistant Manager, Consumer Loans Processing
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Navy Federal Credit UnionPosted 10/21/2026full-timeVienna • Virginia • United StatesMid-LevelSenior💰 $112,700 - $164,700 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced leadership and management capabilities in consumer lending operations, ensuring compliance with federal and state regulations while driving performance improvements through data analysis and strategic project oversight.
Highest-signal resume keywords
Consumer Lending Operations ManagementRegulatory Compliance ExpertiseData Analysis and ReportingLeadership and Staff DevelopmentChange Management
About the role
Key responsibilities & impact- Develop branch strategy, establish priorities, and set goals
- Manage and direct consumer lending loan processing operations to meet targets, service-level agreements, and corporate objectives
- Ensure accurate and timely funding and presentation of legal disclosures for consumer loan originations
- Monitor consumer promotional incentives
- Collaborate with Compliance to ensure funding and disclosures comply with applicable laws and regulations
- Liaise with internal and external auditors and implement approved procedural changes
- Monitor quality-control audits and regulatory compliance
- Allocate resources and staffing to meet production and member-service standards
- Use benchmarking, trend analysis, operational data, and performance metrics to drive continuous improvement
- Identify and resolve operational and performance gaps
- Oversee reports submitted to senior management
- Monitor regulatory changes and coordinate implementation plans
- Collaborate with ISD and Lending Systems on software enhancements
- Lead strategic projects and programs from inception through implementation
- Apply change-management principles and develop organizational strategies and roadmaps
- Support staff training and development programs
- Select, manage, mentor, counsel, and evaluate employees
- Establish performance goals and priorities
- Provide input to annual budget requirements
- Perform other duties as assigned
Requirements
What you’ll need- Significant progressively responsible experience leading and managing a multi-functional, multi-location lending processing operation
- Experience managing operational and regulatory risks and controls, preferably for a large financial services organization
- Advanced knowledge of applicable federal and state laws, rules, and regulations
- Advanced knowledge of banking/financial industry trends, products, and services
- Advanced knowledge of data querying, reporting, forecasting, analysis, operations research, statistical methods, and modeling
- Significant experience working with staff, management, stakeholders, and vendors
- Significant experience delivering presentations to virtual and in-person teams
- Advanced leadership, analytical, quantitative, reconciliation, deductive reasoning, communication, negotiation, and presentation skills
- Advanced skill identifying and analyzing business requirements and recommending solutions
- Advanced skill managing a remote distributed workforce across multiple locations and time zones
- Advanced database, word processing, spreadsheet, and presentation software skills
- Bachelor's degree in Business Administration, Finance, or related field, or equivalent combination of education, training, and experience
- Master's degree in Business Administration, Finance, or related field (desired)
Benefits
Comp & perks- Highly competitive pay
- Generous benefits and perks
- Equal Employment Opportunity
- Medical accommodations and application assistance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data QueryingStatistical MethodsOperations ResearchForecastingBusiness Requirements AnalysisPerformance MetricsQuality Control AuditsBudget ManagementLegal Disclosure PresentationOperational Risk Management
Soft Skills
Analytical SkillsCommunication SkillsNegotiation SkillsPresentation SkillsDeductive Reasoning
Tools & Technologies
Database SoftwareWord Processing SoftwareSpreadsheet SoftwarePresentation Software
Industry Keywords
Financial ServicesBanking Industry TrendsConsumer Loan OriginationsMulti-Functional OperationsRemote Workforce Management