Principal Product Manager, Omnichannel CX
Nextiva
Posted: 10/21/2026
Senior Product Manager, Research Products
Runway
Posted: 10/21/2026PythonSQL
Growth Product Manager, Activation – Monetization
ClickUp
Posted: 10/21/2026
Head of Product
SOCKET
Posted: 10/21/2026
Staff Product Manager
Walmart
Posted: 10/21/2026
Lead Digital Product Manager – Future Autonomous Marketing Experience Optimization Agent
Wells Fargo
Posted: 10/21/2026Senior Lead Product Owner – WIM Operations, Money Movement
Wells Fargo
Posted: 10/21/2026
Associate Product Manager, Media Solutions
Avery Dennison
Posted: 10/21/2026SQL
Product Manager – Electronic Shelf Labels
Avery Dennison
Posted: 10/21/2026IoT
Staff Product Manager
Walmart
Posted: 10/21/2026
Product Manager II
Cambia Health Solutions
Posted: 10/21/2026
Senior Staff Product Manager, Agent Resilience Platform
Cisco
Posted: 10/21/2026
Product Management Intern
Allstate
Posted: 10/21/2026
Product Manager – RCM
EverCommerce
Posted: 10/21/2026
Senior Product Manager
Proximie
Posted: 10/21/2026
AI Product Manager, Growth Marketing
Notion
Posted: 10/21/2026
Senior Product Manager, Commercial Technologies
Cardinal Health
Posted: 10/21/2026
Senior Director, Digital Product Management
Avantor
Posted: 10/21/2026
HR Digital Product Owner
T. Rowe Price
Posted: 10/21/2026ServiceNow
Principal Product Owner
Clarity Innovations, Inc.
Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in SaaS Product Management with a focus on mid-market customer experience solutions, leveraging data-driven insights and AI technologies to drive product strategy and adoption. Proven ability to lead cross-functional teams and communicate effectively with executive stakeholders to achieve business outcomes.
Highest-signal resume keywords
SaaS Product ManagementCustomer Experience WorkflowsCross-Functional Team LeadershipData-Driven Decision MakingAI-Enabled Tools
About the role
Key responsibilities & impact- Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer experience solutions serving organizations with 100–2,500 employees and BPO operators
- Develop a deep understanding of customer needs through direct engagement with customers, prospects, internal stakeholders, and market research
- Define and prioritize investments across omnichannel engagement, shared inboxes, agent workspaces, workflow automation, routing, analytics, and AI-powered productivity tools
- Partner with Engineering, Design, Data Science, and GTM teams to deliver products from concept through launch and adoption
- Lead product discovery efforts to validate opportunities, gather feedback, and ensure solutions solve meaningful customer problems
- Drive product launches and adoption strategies supporting Nextiva's growth in the mid-market segment
- Establish success metrics and use customer insights, operational KPIs, and product telemetry to guide investment decisions
- Collaborate with Sales, Marketing, and Customer Success to communicate product vision, roadmap priorities, and customer value
- Influence executive stakeholders through clear communication, business cases, and data-driven recommendations
- Leverage AI tools and emerging technologies to improve product discovery, prototyping, decision-making, and execution
- Identify opportunities to embed AI-driven capabilities into the customer experience
Requirements
What you’ll need- 6+ years of SaaS Product Management experience, including ownership of customer-facing products from strategy through delivery
- Experience serving mid-market, enterprise, or BPO customer segments
- Strong understanding of customer service, contact center, or customer experience workflows
- Ability to translate customer needs into product strategy, roadmaps, and measurable business outcomes
- Experience conducting customer discovery, validating requirements, and influencing product direction through customer insights
- Experience leading cross-functional teams across Product, Engineering, Design, and GTM organizations
- Strong analytical and problem-solving skills with experience using data to prioritize investments and measure success
- Familiarity with omnichannel engagement, digital customer service, messaging, social, voice, chat, or related customer interaction platforms
- Experience using AI-enabled tools to improve productivity, research, prototyping, product development, or decision-making
- Excellent communication and executive presentation skills
- Preferred: experience with contact center, CCaaS, CX, workforce engagement, or customer service platforms
- Preferred: experience supporting BPO, outsourcing, or multi-tenant SaaS environments
- Preferred: familiarity with AI-powered customer experience technologies, automation, routing, agent assist, or conversational AI solutions
- Bachelor's degree in Business, Computer Science, Engineering, or a related field is preferred; MBA preferred
Benefits
Comp & perks- Competitive compensation
- Equity participation
- Comprehensive benefits
- Medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees
- Paid Sick Time
- Paid Parental Bonding Leave
- Holiday pay
- 401(k) with company match
- Health Savings Accounts with company contributions
- Dependent Care FSA
- Employee Assistance Program (EAP)
- Comprehensive wellness initiatives
- Ongoing learning and development opportunities
- Career advancement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product StrategyRoadmap DevelopmentCustomer DiscoveryWorkflow AutomationAnalyticsOmnichannel EngagementPrototypingDecision-MakingBusiness OutcomesCustomer Insights
Soft Skills
Excellent CommunicationProblem-SolvingInfluencing StakeholdersCollaborationExecutive Presentation Skills
Tools & Technologies
AI-Powered Productivity ToolsCustomer Interaction PlatformsContact Center SolutionsCCaaSCX Technologies
Certifications & Qualifications
Bachelor's DegreeMBA
Industry Keywords
Mid-MarketBPOCustomer ServiceWorkforce EngagementMulti-Tenant SaaS