Ohio State University Physicians

Physician Assistant

• Provide direct patient care and clinical support, including rooming patients, obtaining vital signs, documenting medical histories, and assisting with treatments and procedures.
• Perform approved clinical duties such as medication administration, point-of-care testing, injections, phlebotomy, EKGs, and other tasks within scope of practice.
• Assist providers during examinations, treatments, special tests, and procedures while maintaining accurate documentation in the electronic medical record.
• Prepare examination rooms, maintain equipment and supplies, and ensure a safe, organized patient care environment.
• Serve as the Revenue Cycle Champion, dedicating approximately 25% of the role to registration, scheduling, pre-certification, insurance verification, and related patient access activities.
• Promote accurate documentation, demographic collection, and workflow practices that support revenue cycle performance and a positive patient experience.
• Maintain compliance with organizational policies and regulatory requirements.
• Participate in training and quality improvement initiatives.
• Perform other duties as assigned.
• Work closely with providers, staff, and patients in an outpatient setting to deliver high-quality care and efficient clinic workflows.

Senior Medical Assistant – Heart and Vascular Network

• Assist with direct patient care and perform routine specialized medical procedures according to established clinical protocols
• Assist medical and nursing staff in examining and treating patients
• Room patients and measure and record height, weight, temperature, blood pressure, pulse, and respiration
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with physician-ordered procedures, examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples and perform routine laboratory tests
• Manage and organize the medical office inbox for timely and accurate communication
• Receive incoming patient information and gather necessary data for healthcare providers

Medical Assistant – Primary Care

Patient Care

• Coordinate and provide patient support services
• Answer phones, direct calls, and relay messages or scripted care directions
• Greet, register, and check in patients and visitors
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling
• Perform office functions and handle patient payments as applicable
• Update patient demographics and insurance coverage in the computer system
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections, scheduling return visits, providing after-visit summaries, and ensuring follow-up tests are ordered or scheduled
• Monitor patient wait times and notify the appropriate party of excessive waits
• Open and route incoming mail; distribute correspondence, reports, and office supplies; mail form letters
• Track and record patient information or program data where applicable
• Request and handle referrals and medical records from referring offices
• Maintain the cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications where assigned
• Perform other duties or special projects as assigned

Patient Services Associate – Primary Care

Nurse

• Provide direct outpatient patient care under provider direction
• Room patients and take vital signs
• Administer medications
• Assist with procedures
• Coordinate laboratory work
• Maintain supplies and equipment
• Document in the EMR
• Support daily clinical operations
• Lead and mentor LPN staff
• Support training and onboarding
• Assist with scheduling and workflow
• Address operational issues
• Partner with management to maintain high-quality patient care and team performance

LPN, Lead LPN

Recruitment

• Manage a portfolio of entry-level and high-volume positions, supporting recruitment activities from requisition through hire
• Assist with candidate sourcing, screening, interview coordination, and recruitment communications
• Serve as the primary point of contact for candidates throughout the hiring and onboarding process
• Coordinate and track pre-employment requirements, including background checks, screenings, verifications, and pre-boarding documentation
• Partner with internal teams to ensure candidates are successfully onboarded and ready to begin employment
• Maintain accurate records in recruitment and HR systems while ensuring compliance with organizational policies and regulatory requirements
• Support recruitment initiatives, reporting, career events, and process improvement efforts that enhance the candidate experience

Recruiting Specialist

• Assist with direct patient care and perform routine specialized medical procedures according to established clinical protocols
• Assist medical and nursing staff in examining and treating patients
• Room patients and measure and record vital signs, including height, weight, temperature, blood pressure, pulse, and respiration
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with physician-ordered procedures, examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples
• Perform routine laboratory tests on patient samples

Medical Assistant – Dermatology

• Assist with direct patient care and perform routine specialized medical procedures according to established clinical protocols
• Assist medical and nursing staff in examining and treating patients
• Room patients and measure and record height, weight, temperature, blood pressure, pulse, and respiration
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with physician-ordered procedures, examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples
• Perform routine laboratory tests on patient samples

Medical Assistant, Family Practice

Representative

• Review, verify, obtain and correct patient demographics and insurance information, diagnoses, diagnostic services, hospital services, dates, authorizations, certifications, signatures and other information for insurance bills and coverage eligibility
• Resolve payer 277 rejections and denials and follow up on issues
• Coordinate and analyze EOBs for denials and irregularities, take appropriate action and reprocess claims
• Investigate and resolve unpaid claims to maximize reimbursement
• Research and resolve missing or conflicting patient information and obtain additional forms or information
• Update work queues and invoices for collection activity
• Reconcile accounts and adjust balances for denials, adjustments, payments and other modifications
• Identify revenue-impacting trends, communicate issues to management and participate in denial-reduction solutions
• Follow up on accounts receivable research projects and provide status updates to the manager
• Maintain attendance, promptness, professionalism, attention to detail, cooperation and politeness
• Perform other duties or special projects as assigned

Revenue Cycle Representative

Associate

• Coordinate and provide patient support services
• Answer phones, direct calls, and relay messages or scripted care directions
• Greet, register, and check in patients and visitors
• Update patient demographics and insurance coverage in the computer system
• Maintain patient medical records via EMR or paper charts
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections and scheduling return visits
• Provide after-visit summaries and ensure follow-up tests are ordered or scheduled
• Monitor patient wait times and notify appropriate clinical staff of excessive waits
• Open and route incoming mail and distribute correspondence, reports, and office supplies
• Track and record patient information or program data
• Request and handle referrals and medical records from referring offices
• Schedule appointments when directed
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications where assigned
• Perform other duties and special projects as assigned

Patient Services Associate

• Collaborate with clinic team members to provide evidence-based, patient-centered care
• Help patients stay up to date on care plans and related health-improvement goals
• Focus on high-risk medically complex patients
• Support patients on specific disease registries
• Coordinate care for patients with chronic physical or intellectual disabilities
• Assist patients in care transitions, including pediatric-to-adult care, recent inpatient admissions and discharges, emergency department follow-up, and care-facility discharges
• Act as a liaison with patients’ family members and other agencies
• Facilitate improved communication to provide comprehensive whole-person care
• Stay current on standards and assist with programs and processes

Registered Nurse, Care Coordinator – Heart and Vascular Network

• Assist with direct patient care and routine specialized medical procedures
• Assist medical and nursing staff in examining and treating patients
• Room patients and measure and record vital signs
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with physician-ordered procedures, examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples
• Perform routine laboratory tests on patient samples

Medical Assistant – Family Practice

Advanced Practice Provider

• Collaborate with physicians under the direction of a Physician or Lead Physician to provide comprehensive patient assessment, treatment, and evaluation in an outpatient clinic
• Provide care during acute and chronic phases of illness
• Educate and counsel individuals
• Refer patients to healthcare providers and community resources when appropriate
• Coordinate care for clinic patients
• Perform history and physical examinations on new and return patients
• Establish presumptive diagnoses
• Order appropriate laboratory studies and testing to establish patient workups
• Collaborate with physicians to formulate treatment plans and follow-up
• Conduct comprehensive or episodic health assessments
• Develop patient care plans within clinical nursing practice and medical care protocols
• Review and assess patient medications
• Evaluate patient care outcomes and initiate changes in the nursing approach
• Triage clinic patient calls, notify physicians as needed, and follow up with patients according to provider instructions

Advanced Practice Provider – Dermatology

• Collaborate with physicians under the direction of a Physician or Lead Physician
• Provide comprehensive assessment, treatment, and evaluation of outpatient clinic patients
• Provide care during acute and chronic phases of illness
• Educate and counsel individuals
• Refer patients to healthcare providers and community resources when appropriate
• Coordinate care for clinic patients
• Perform history and physical examinations on new and return patients
• Establish presumptive diagnoses and general patient workups
• Order appropriate laboratory studies and testing
• Formulate treatment plans and follow up with physicians
• Conduct comprehensive or episodic health assessments
• Develop patient care plans within clinical nursing practice and medical care protocols
• Review and assess patient medications
• Evaluate care outcomes and initiate changes in the nursing approach
• Triage clinic patient calls, notify physicians when needed, and follow up with patients according to provider instructions

Advanced Practice Provider – Pulmonary/Sleep Medicine

Physician

• Provide skilled nursing services to patients under the direction of a professional medical doctor or midlevel provider
• Provide related services to maintain a safe, therapeutic environment
• Administer nursing procedures according to patients' nursing care plans, including sterile dressings, soaks, compresses, enemas, suppositories, oxygen therapy, catheterization, diabetic care, and pre- and post-operative care
• Lead the day-to-day work and productivity of patient care staff
• Advise and assist staff with patient/customer issue resolution
• Assist the supervisor with employee time-off scheduling and daily work assignments
• Address issues associated with clinic operations
• May act as a clinical preceptor
• Assist management with hiring, training, employee engagement, performance management, service and operational improvement, reinforcing management expectations, and scheduling

Lead Licensed Practical Nurse – General Internal Medicine and Pediatrics

• Collaborate with physicians under the direction of a Physician or Lead Physician to provide comprehensive patient assessment, treatment, and evaluation in an outpatient clinic setting
• Provide care during acute and chronic phases of illness
• Educate and counsel individuals
• Refer patients to healthcare providers and community resources when appropriate
• Coordinate care for clinic patients
• Perform history and physical examinations on new and return patients
• Establish presumptive diagnoses and general patient workups
• Order appropriate laboratory studies and testing
• Formulate treatment plans with physicians and manage follow-up
• Conduct comprehensive or episodic health assessments and develop patient care plans within clinical nursing practice and medical care protocols
• Review and assess patient medications
• Evaluate care outcomes and initiate changes in the nursing approach
• Triage clinic patient calls, notify physicians as needed, and follow up with patients according to provider instructions