Ohio State University Physicians

Physician

• Assist management with day-to-day clinic operations related to medical support and patient care
• Model, train, and promote high-functioning clinical support staff across experience levels
• Lead the daily work and productivity of patient care staff
• Advise and assist staff with patient/customer concerns and clinic-operation issues
• Perform routine specialized medical procedures according to established clinical protocols
• Serve as a clinical preceptor to enhance training and address staff skill deficiencies
• Assist management with scheduling, daily work assignments, hiring, training, employee engagement, performance management, service and operational improvement, and reinforcing expectations

Lead Medical Assistant – Internal Medicine

Trainer

• Oversee and implement prevention, assessment, management, treatment, rehabilitation, and counseling of athletic injuries and conditions within scope of practice
• Review, obtain, and order diagnostic studies under physician direction
• Obtain thorough patient histories, including injury details, medical/surgical history, allergies, and medication reconciliation
• Perform physical examinations, including strength, range of motion, sensation, palpation, functional, and special testing
• Construct and provide rehabilitation education on range of motion, stretching, strengthening, posture, and body mechanics
• Provide ongoing education to patients and families
• Assist physicians with in-office procedures by preparing patients and assisting with procedures
• Generate orders for advanced imaging, physician referrals, and physical therapy referrals
• Remove post-operative dressings, sutures, and staples and provide aseptic wound care
• Remove and apply upper and lower extremity splints/casts
• Measure, fit, and educate patients on durable medical equipment, gait training, and assistive devices
• Triage patient messages, including clinical questions, medication requests, prior authorizations, and post-operative calls
• Coordinate or perform scheduling and rescheduling of appointments, consultations, testing, and procedures
• Obtain accurate patient vital signs
• Complete required patient-care documentation according to OSUWMC standards and guidelines
• Collect and process point-of-care tests, venipuncture, and other laboratory specimens
• Assist with surgery and pursue Orthopedic Technologist certification

Clinical Athletic Trainer – Musculoskeletal

• Assist with direct patient care
• Perform routine specialized medical procedures according to established clinical protocols
• Assist medical and nursing staff with patient examinations and treatment
• Room patients and measure and record vital signs
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with physician-ordered procedures, examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples
• Perform routine laboratory tests on patient samples

Medical Assistant, Internal Medicine

Physician Assistant

• Assist with direct patient care and routine specialized medical procedures according to established clinical protocols
• Assist medical and nursing staff in examining and treating patients
• Room patients and measure and record height, weight, temperature, blood pressure, pulse, and respiration
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with physician-ordered procedures, examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples
• Perform routine laboratory tests on patient samples

Medical Assistant, Family Practice

Scheduler

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule for assigned providers and service lines
• Coordinate surgeries and procedures with multiple hospitals and ambulatory surgery centers
• Schedule and coordinate pre-operative testing
• Communicate surgery orders and collect necessary documentation
• Work closely with patients, physicians, staff, and operating rooms to provide accurate, timely, and responsive scheduling
• Provide administrative support and solve routine and complex customer problems
• Direct customers to appropriate resources for specific questions
• Interact with patients, patients’ families, referring physicians, and third-party carriers regarding patient-related issues
• Plan, prioritize, and organize a diversified workload using independent judgment
• Communicate regularly with clinical staff, medical secretaries, and staff within the product/service line to meet customer and department needs
• Maximize department time and utilization

Surgical Scheduler – Orthopedics

• Collaborate with clinic team members to provide evidence-based, patient-centered care
• Help patients stay up to date on care plans and related health goals
• Focus on high-risk medically complex patients
• Coordinate care for patients on specific disease registries
• Support patients with disorders or chronic physical or intellectual disabilities
• Coordinate care transitions, including pediatric-to-adult care, recent inpatient admissions and discharges, emergency department follow-up, and care facility discharges
• Act as a liaison with patients’ family members and other agencies
• Facilitate improved communication to provide comprehensive whole-person care
• Stay current on standards
• Assist with programs and processes

Registered Nurse, Care Coordinator – General Internal Medicine

Analyst

• Assess clinical training needs of the organization, department, and end user
• Analyze and evaluate existing or proposed clinical systems, workflows, and processes
• Collaborate to define future-state clinical workflows
• Deliver training for new hires, refresher training, skill enhancement, and system updates
• Manage moderately complex clinical application training issues and problems
• Provide technical support for user issues and questions related to training, functionality, operations, input/output, reporting, and procedures
• Implement training and communications
• Coordinate system change communications and keep end users informed about system changes and updates
• Assist in developing change management strategies and training needs
• Recommend creative process and procedure solutions for clinical system enhancements, additions, or modifications
• Advise build teams on system enhancements or modifications
• Participate in training and optimization projects
• Develop and maintain specialty-area super-user networks
• Serve as a liaison between training and IT to coordinate needs assessments, impact analyses, resource utilization, system requirements, and integration methodologies
• Perform other duties or special projects as assigned

IT Training and Optimization Analyst

• Provide skilled nursing services to patients under the direction of a physician or midlevel provider
• Execute nursing care plans, including sterile dressings, soaks, compresses, enemas, suppositories, oxygen therapy, catheterization, diabetic care, and pre- and post-operative care
• Provide patient care within the LPN scope of practice, including rooming patients, obtaining and documenting vital signs, administering medications and IV fluids, performing treatments, and collecting specimens
• Prepare patients and exam rooms; assist providers with examinations, procedures, testing, and real-time documentation
• Monitor patient conditions, recognize and report changes or adverse reactions, educate patients within scope, and coordinate laboratory specimens, results, and follow-up care
• Sterilize equipment, manage supplies and inventory, support scheduling and clerical tasks, and adhere to safety, infection control, and compliance standards
• Maintain professionalism through punctuality, teamwork, communication with supervisors, ongoing skills training, system usage, travel as needed, and completion of assigned duties or special projects

Licensed Practical Nurse, Pediatrics and General Internal Medicine

Advanced Practice Provider

• Collaborate with physicians under the direction of a Physician or Lead Physician to provide comprehensive assessment, treatment, and evaluation of outpatient clinic patients
• Provide care during acute and chronic phases of illness
• Educate and counsel individuals
• Refer patients to healthcare providers and community resources when appropriate
• Coordinate care for clinic patients
• Perform history and physical examinations on new and return patients
• Establish presumptive diagnoses
• Order appropriate laboratory studies and testing
• Formulate treatment plans and follow-up with physicians
• Conduct comprehensive or episodic health assessments
• Develop patient care plans within clinical nursing practice and medical care protocols
• Review and assess patient medications
• Evaluate patient care outcomes and initiate changes in the nursing approach

Advanced Practice Provider – Family Practice Services

Executive

• Coordinate and provide patient support services
• Answer phones, direct calls, greet patients and visitors
• Maintain patient medical records via EMR or paper charts
• Assist with patient scheduling and perform office functions
• Handle patient payments as applicable
• Register and check in patients
• Update patient demographics and insurance coverage in the computer system
• Take and relay messages or scripted care directions
• Respond to patient and staff inquiries and communicate with referring physician offices
• Perform check-out processes, including co-pay collections, return-visit scheduling, after-visit summaries, and follow-up test coordination
• Monitor patient wait times and notify appropriate clinical personnel of excessive waits
• Open and route incoming mail; distribute correspondence, reports, and office supplies
• Track and record patient information or program data
• Request and handle referrals and medical records from referring offices
• Maintain cash drawer, reconcile daily cash, and prepare bank deposits where assigned
• Contact insurance companies and obtain registration or procedural pre-certifications where assigned
• Perform other duties or special projects as assigned

Patient Services Associate – Executive Health

• Assist with direct patient care and perform routine specialized medical procedures according to established clinical protocols
• Assist medical and/or nursing staff in examining and treating patients
• Room patients and measure and record vital signs, including height, weight, temperature, blood pressure, pulse, and respiration
• Complete patient interviews and histories
• Prepare patients for examinations, tests, and treatments and explain procedures
• Assist with procedures ordered by physicians
• Assist with examinations, treatments, and special tests
• Set up equipment and prepare medical treatment rooms
• Collect blood, urine, and sputum samples
• Perform routine laboratory tests on patient samples
• Support patient registration and scheduling

Medical Assistant, Dermatology – Part Time

Nurse

• Support the coordination of care for spine procedures performed by anesthesia doctors
• Provide skilled nursing services to patients under the direction of a physician or midlevel provider
• Provide related services to maintain a safe, therapeutic environment
• Collect patient health data and analyze it to determine diagnoses and individualized expected outcomes
• Develop plans of care prescribing interventions to attain expected outcomes
• Implement care-plan interventions and evaluate patient progress
• Work collaboratively with the healthcare team
• Perform professional nursing work and care for patients according to physician direction and organizational policies
• Provide patient and family health education and health assessment

Registered Nurse – Spine Procedure Navigator

• Oversee and implement prevention, assessment, management, treatment, rehabilitation and counseling of athletic injuries and conditions within scope of practice under general supervision of a physician or physician assistant
• Review, obtain and order diagnostic studies under physician direction
• Obtain thorough patient histories, including injury details, medical/surgical history, allergies and medication reconciliation
• Perform physical examinations including strength, range of motion, sensation, palpation, functional and special testing
• Construct and provide rehabilitation education covering range of motion, stretching, strengthening, posture and body mechanics
• Provide continual education to patients and families
• Prep patients and assist physicians with in-office procedures
• Generate orders for advanced imaging, physician referrals and physical therapy referrals
• Remove post-operative dressings, sutures and staples and provide aseptic wound care
• Apply and remove upper and lower extremity splints/casts
• Measure, fit and educate patients on durable medical equipment, gait training and assistive devices
• Triage patient messages, including clinical questions, medication requests, prior authorizations and post-operative calls
• Coordinate or perform scheduling and rescheduling of appointments, consultations, testing and procedures
• Obtain accurate patient vitals
• Complete required patient-care documentation according to OSUWMC standards and guidelines
• Collect and process point-of-care tests, venipuncture and other laboratory specimens

Representative

• Process and verify invoices and insurance claims
• Act as liaison between physicians, insurance companies and third parties
• Track claims throughout the revenue cycle and identify aging-claim problem areas
• Review, verify, obtain and correct patient demographics, insurance information, diagnoses, services, authorizations, certifications and signatures
• Resolve payer 277 rejections and denials
• Analyze EOBs for denials and irregularities, take appropriate action and reprocess claims
• Investigate and resolve unpaid claims to maximize reimbursement
• Research and resolve missing or conflicting patient information
• Update work queues and invoices for collection activity
• Reconcile accounts and adjust balances for denials, adjustments, payments and other modifications
• Identify revenue-impacting trends and communicate issues to management
• Participate in denial-reduction analysis and solutions
• Follow up on accounts-receivable research projects and provide status updates to the manager
• Perform other assigned duties and special projects

Revenue Cycle Representative

• Provide skilled nursing services under the direction of a physician or midlevel provider
• Provide related services to maintain a safe, therapeutic environment
• Collect patient health data and analyze it to determine diagnoses
• Identify expected outcomes individualized to each patient
• Develop plans of care prescribing interventions to attain expected outcomes
• Implement interventions identified in the plan of care
• Evaluate patient progress toward attainment of outcomes
• Collaborate with the healthcare team
• Perform professional nursing care as outlined by physicians and organizational objectives and policies
• Provide patient and family health education and health assessment

Lead Medical Assistant – Internal Medicine

Clinical Athletic Trainer – Musculoskeletal

Medical Assistant, Internal Medicine

Medical Assistant, Family Practice

Surgical Scheduler – Orthopedics

Registered Nurse, Care Coordinator – General Internal Medicine

IT Training and Optimization Analyst

Licensed Practical Nurse, Pediatrics and General Internal Medicine

Advanced Practice Provider – Family Practice Services

Patient Services Associate – Executive Health

Medical Assistant, Dermatology – Part Time

Registered Nurse – Spine Procedure Navigator

Clinical Athletic Trainer – Musculoskeletal

Revenue Cycle Representative

Registered Nurse – OBGYN