PayPal

Risk

• Establish a shared vision across the company for a portfolio of products or platform products enabling development and scalability
• Lead product strategy development with cross-functional stakeholders
• Shape the architectural roadmap while balancing innovation, technical implementation, regulatory requirements, time-to-market, customer needs, and profitability
• Champion customer experience and prioritize customer needs in product requirements and decision-making
• Define and use product success metrics, usability studies, research, and market analysis
• Standardize analytics, customer discovery, market research, and competitive analysis workstreams
• Manage product portfolio profitability, including budgetary decisions
• Lead Product Reviews, Operating Reviews, and Business Reviews to drive execution and accountability
• Interface with senior leadership as needed
• Maximize efficiency in a constantly evolving environment

Senior Director, Global Risk, Servicing, Comms Platform

Cloud Engineer

• Make technical decisions affecting multiple teams and organizational boundaries
• Establish conventions and processes for other employees
• Handle multiple, multi-team initiatives and prioritize issues
• Advise management on project-level issues
• Guide and mentor junior engineers
• Deliver complete solutions across all phases of the SDLC: design, implementation, testing, delivery, and operations
• Design, build, and operate cloud network and routing infrastructure across AWS, including VPCs, transit gateways, load balancers, and service mesh
• Build, tune, and operate AWS CloudFront CDN and edge delivery
• Configure and maintain WAF rules and edge security controls
• Operate and extend Envoy- and Contour-based ingress and service mesh
• Configure and maintain nginx reverse proxy and load-balancing services
• Partner with SRE, security, and product engineering teams
• Troubleshoot latency, packet loss, routing failures, and TLS/certificate issues; implement fixes and preventive measures
• Develop and improve Terraform infrastructure-as-code
• Participate in an on-call rotation
• Document designs, runbooks, and operational best practices
• Partner with product management to ideate solutions to business problems and goals

Senior Software Engineer – Cloud Infrastructure, DevOps

Account Manager

• Own end-to-end commercial relationships for approximately 80 higher-value SMB merchants across West and Central Germany
• Identify opportunities to deepen relationships and expand product adoption
• Solve merchant needs to protect and grow transaction margin
• Develop tailored account plans and commercial strategies
• Use AI-powered tools to identify growth, cross-sell and risk signals
• Maintain accurate pipeline, forecast and portfolio health reporting
• Support less experienced account manager colleagues by sharing effective practices
• Coordinate internal teams to resolve merchant needs and ambiguous issues
• Collaborate internally to influence process quality and efficiency
• Determine appropriate actions and evaluate alternative solutions

Senior Account Representative, SMB

• Engage and collaborate with the immediate team
• Contribute to solutions and suggest efficiencies
• Exercise judgment on issues of importance
• Acquire, manage, and expand relationships with small and medium-sized merchants
• Own and manage commercial relationships with approximately 200 SMB merchants across West and Central Germany
• Drive growth through account management, retention, cross-selling and sales activity
• Use AI-powered tools to identify growth, cross-sell and risk opportunities
• Maintain accurate pipeline, forecast and portfolio health reporting
• Share effective practices with fellow AM2 colleagues
• Coordinate internal teams to resolve merchant needs
• Decide the appropriate action when standard processes are insufficient

Account Representative, SMB

• Own end-to-end commercial relationships for a portfolio of approximately 80 higher-value SMB merchants
• Develop tailored account plans and commercial strategies
• Identify opportunities to deepen relationships and expand product adoption
• Use AI-powered tools to identify growth, cross-sell, and risk signals
• Protect and grow transaction margin
• Maintain accurate pipeline, forecast, and portfolio health reporting
• Support less experienced Account Management colleagues by sharing effective practices
• Coordinate internal teams to resolve merchant needs
• Work through ambiguous issues without established playbooks
• Collaborate internally to improve process quality and efficiency
• Determine appropriate actions and evaluate alternative solutions

• Engage and collaborate with the immediate team
• Contribute to solutions and suggest efficiencies
• Exercise judgment on issues of importance
• Acquire, manage, and expand relationships with small and medium-sized merchants
• Prioritize work and ensure task completion guided by policies and procedures
• Own and manage commercial relationships with approximately 200 SMB merchants across Southern Germany
• Protect existing transaction margin and drive growth through account management, retention, and sales activity
• Use AI-powered tools to identify growth, cross-sell, and risk opportunities
• Maintain accurate pipeline, forecast, and portfolio health reporting
• Coordinate internal teams to resolve merchant needs and determine appropriate actions