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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Lab Scheduling processes and digital transformation within quality operations, with a strong focus on stakeholder engagement and continuous improvement. Proven ability to analyze data for process enhancement and effectively communicate insights to senior leadership.
Highest-signal resume keywords
Lab Scheduling Process OwnershipDigital Transformation ExperienceStrong Analytical SkillsStakeholder EngagementTraining Development and Coordination
About the role
Key responsibilities & impact- Own the end-to-end rollout and sustained adoption of the standard Lab Scheduling process and scheduling tool across multiple laboratories
- Understand and document each lab's current-state Lab Scheduling process
- Gather and translate lab requirements, adapting the standard process to each lab and site
- Collaborate with SMEs, quality leads, site department leads and stakeholders during design and rollout
- Assess systems, data flows and interfaces to identify digitalization opportunities
- Support data remediation to achieve an accurate, migration-ready state
- Track project execution against plan and escalate risks to deadlines or scope
- Ensure Lab Scheduling processes are followed correctly after go-live
- Support change adoption and effective scheduling-tool usage
- Serve as the first escalation point for day-to-day process questions
- Establish and maintain a lab support model and help-request pathway
- Track regional lab performance metrics and identify continuous-improvement opportunities
- Drive scheduling excellence across laboratories
- Engage site leadership on Visual Management, continuous improvement and sources of loss in lab scheduling
- Support improvement of T6 performance metrics and connect them to existing VM metrics and CI
- Present insights, opportunities and improvement plans to senior stakeholders
- Develop and maintain training materials, process guides and flipbooks
- Coordinate training rollouts for deployments and system upgrades
- Use support questions to improve training, documentation or product capability
- Communicate progress, risks and achievements to senior stakeholders and represent lab scheduling in strategic forums
- Influence and collaborate with peers, develop and coach others, and guide colleagues to achieve business outcomes
Requirements
What you’ll need- Bachelor's degree with at least 6 years of experience; OR master's degree with at least 5 years of experience; OR PhD with 1+ years of experience
- Hands-on experience owning or supporting technical solution delivery, operations improvement, or quality operations
- Strong analytical skills and experience using data to drive process improvement
- Excellent communication and stakeholder engagement capabilities, including experience interacting with T3–T4 leadership
- Experience with digital transformation in quality or supply chain operations
- Excellent spoken and written communication skills in English
- Commitment to Pfizer values: courage, excellence, equity and joy
- Ability to communicate across regions, countries and cultures
- Candidates must be authorized to be employed in the U.S. by any employer
- Permanent work authorization in the United States is required
- U.S. work visa sponsorship is not available now or in the future
Benefits
Comp & perks- Global Performance Plan bonus target of 17.5% of base salary
- Share-based long-term incentive program
- 401(k) plan with Pfizer Matching Contributions
- Additional Pfizer Retirement Savings Contribution
- Paid vacation, holiday and personal days
- Paid caregiver/parental and medical leave
- Medical, prescription drug, dental and vision coverage
- Relocation assistance may be available based on business needs and/or eligibility
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ImprovementData AnalysisTechnical Solution DeliveryQuality OperationsProject Execution Tracking
Soft Skills
Excellent Communication SkillsCollaborationCoaching and MentoringInfluencing SkillsCultural Awareness
Tools & Technologies
Scheduling ToolVisual ManagementData Remediation Tools
Industry Keywords
Quality OperationsSupply Chain OperationsContinuous ImprovementStakeholder EngagementLaboratory Performance Metrics