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Posted: 9/23/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coaching, training, and facilitating workshops to prepare participants for employment while effectively managing relationships with employers and stakeholders. Proficient in utilizing technology for job searching, CV preparation, and community outreach.
Highest-signal resume keywords
Coaching ExperienceStakeholder Relationship ManagementCommunity OutreachCustomer Service ExperienceKnowledge of Welfare/Benefits System
About the role
Key responsibilities & impact- Use effective diagnosis, individual coaching, and group coaching to prepare participants for employment
- Help participants access local education or training opportunities
- Identify participants’ skills and strengths and suitable training, placements, and volunteering opportunities
- Provide support with CV preparation, job searching, and interview skills
- Conduct community outreach, events, sessions, job fairs, and promotional activities
- Facilitate group training courses and workshops
- Build relationships with referral partners, including DWP/JCP
- Engage employers, training providers, and other key partners to source suitable opportunities
- Manage employer engagement and stakeholder relationships with the JCP
- Travel across Norfolk locations according to a structured rota
- Attend occasional employer visits on an ad hoc basis
Requirements
What you’ll need- Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
- Experience of working in a performance target driven environment
- Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers)
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification)
- Experience of working in a fast-paced environment (desirable)
- Experience of and exposure to client groups (desirable)
- Direct previous experience of a similar role (desirable)
- Degree or relevant qualification (desirable)
- Level 3 or 4 NVQ in Advice & Guidance or Education & Training (desirable)
- Fluency in community languages, dependent on programme (desirable)
- Ability to use technology to deliver results
- Knowledge of welfare/benefits system
- Experience of coaching and/or training (desirable)
Benefits
Comp & perks- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Great flexibility with your working schedule
- Training, development and progression opportunities
- Guaranteed interview scheme for disabled applicants who meet the minimum criteria
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CoachingTrainingCV PreparationJob SearchingInterview SkillsPerformance Target ManagementCommunity EngagementEvent FacilitationClient Group ExposureTechnology Utilization
Soft Skills
Interpersonal SkillsCommunication SkillsRelationship BuildingAdaptabilityTeam Collaboration
Certifications & Qualifications
Level 3 or 4 NVQ in Advice & GuidanceLevel 3 Diploma
Industry Keywords
Customer Facing EnvironmentWelfare SystemEducation & TrainingJob Centre Plus (JCP)Department for Work and Pensions (DWP)