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Posted: 9/23/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in coaching, relationship building, and stakeholder engagement to facilitate employment opportunities for participants. Proficient in delivering training, managing outreach efforts, and maximizing participant funding while navigating the welfare and benefits system.
Highest-signal resume keywords
Coaching ExperienceStakeholder EngagementCV PreparationKnowledge Of Welfare/Benefits SystemExperience In Customer Facing Environment
About the role
Key responsibilities & impact- Use effective diagnosis, individual coaching, and group coaching to prepare participants for employment
- Maximise available participant funding
- Support access to local education and training opportunities
- Conduct outreach in the community
- Build relationships with referral partners including DWP/JCP
- Attend local events such as job fairs to generate referrals
- Engage with employers, training providers, and other key partners to source suitable opportunities
- Identify participants’ skills, strengths, and suitable training, placements, and volunteering opportunities
- Provide CV preparation, job-searching, and interview-skills support
- Facilitate group training courses and workshops
- Manage employer engagement and stakeholder relationships with JCP
Requirements
What you’ll need- Experience of working in a customer facing environment (i.e. Customer Services, Hospitality, Social Care, Customer Services, Sales)
- Experience of working in a performance target driven environment
- Willingness to travel locally, and access to own vehicle (e.g. to meet customers/employers)
- A minimum of 2 A-Levels or an equivalent Level 3 Diploma
- GCSE English Language at a minimum of a Grade B (or equivalent Level 2 qualification)
- Experience of working in a fast-paced environment (desirable)
- Experience of and exposure to relevant client groups (desirable)
- Direct previous experience of a similar role (desirable)
- Degree or relevant qualification (desirable)
- Level 3 or 4 NVQ in Advice & Guidance or Education & Training (desirable)
- Fluency in community languages, dependent on programme (desirable)
- Ability to use technology to deliver results
- Knowledge of welfare/benefits system
- Experience of coaching and/or training (desirable)
Benefits
Comp & perks- 25 days annual leave (pro-rata for part time) plus statutory bank holidays
- Reed Pension Scheme
- Award Winning Management & Leadership training
- Professional & Personal Development Funds
- Bi-annual pay reviews
- Training, development and progression opportunities
- Guaranteed interview scheme for disabled applicants who meet the minimum criteria
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CoachingTrainingCV PreparationJob SearchingInterview Skills SupportPerformance Target ManagementOutreachParticipant AssessmentRelationship BuildingEvent Attendance
Soft Skills
CommunicationInterpersonal SkillsOrganizational SkillsProblem SolvingTeam Collaboration
Tools & Technologies
Technology Utilization
Certifications & Qualifications
Level 3 Or 4 NVQ In Advice & GuidanceLevel 3 DiplomaGCSE English Language
Industry Keywords
Customer ServicesHospitalitySocial CareSalesDWP/JCPCommunity EngagementLocal Education OpportunitiesJob FairsEmployer EngagementClient Groups