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Claims Team Lead – Trucking, BI
Reserv ClaimsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in insurance claims management, including leadership in a remote environment, and a strong commitment to quality and customer-centric practices. Proficient in implementing best practices for claims handling and leveraging technology to enhance efficiency and performance.
Highest-signal resume keywords
Insurance Claims ExperienceActive Adjuster LicenseLeadership ExperienceClaims Handling Best PracticesCustomer-Centric Mindset
About the role
Key responsibilities & impact- Provide leadership and claims technical support to a claims manager
- Oversee work performed by Commercial Transportation Claims adjusting staff
- Balance management responsibilities with individual claim-handling responsibilities as volume requires
- Implement and maintain best practices for claim intake, investigation, evaluation, settlement, and recovery
- Align the team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment, teamwork, and professional growth
- Attract, hire, retain, and train employees with support from the leadership team
- Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers
- Advise clients on claim trends and loss mitigation
- Serve as backup leader when the Manager/Director is out of office
- Handle initial onboarding tasks, access, and new-hire cultural immersion
- Serve as subject-matter expert for first-line questions, escalations, and roundtable discussions
- Exercise increased reserve and payment authority and assist with moderate reviews
- Identify topics and trends for team huddles and Elevated Claims Experience Workshops
- Act as a Customer Obsession Champion and advocate for a customer-centric mindset
- Leverage technology and analytics to improve efficiency and performance
Requirements
What you’ll need- 5+ years of insurance claims experience in multiple lines of business with bodily injury and property damage experience
- Active adjuster license required: resident state license if available, otherwise a Designated Home State (DHS) license
- 3+ years of leadership experience, with a preference for experience managing in a remote environment
- Comfortable with technology and able to evolve claims systems and processes to drive better efficiencies and outcomes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
- Ability to switch from claims handling to coaching and feedback
- Agile mindset and ability to pivot from focus to focus quickly
- Ability to implement and maintain claims-handling best practices
- Ability to align teams with client and customer expectations
- Ability to serve as a resource for escalated claims
- Ability to foster teamwork and professional growth
- Ability to attract, hire, retain, and train staff
- Ability to prepare and present claims reports, metrics, and analyses
- Ability to advise clients on claim trends and loss mitigation
Benefits
Comp & perks- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy
- Work from anywhere to facilitate your work life balance
- Apple laptop, large second monitor, and other quality-of-life equipment
- Remote-first environment
- Culture of empathy, transparency, and empowerment
- Feedback encouraged to enhance and improve the claims role
- Efforts to reduce and eliminate administrative work from an adjuster role
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims EvaluationClaims SettlementClaims ReportingLoss MitigationClaims Metrics AnalysisClaims Process ImprovementBodily Injury ClaimsProperty Damage ClaimsClaims Systems Evolution
Soft Skills
TeamworkCoachingAttention to DetailIntegrityAccountability
Tools & Technologies
Claims Management SystemsAnalytics ToolsTechnology Integration
Certifications & Qualifications
Adjuster License
Industry Keywords
Commercial Transportation ClaimsClaims AdjustingClaims ProcessClient ExpectationsEscalated Claims