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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Revenue Cycle Management, including claims lifecycle management and reimbursement processes, while effectively leading and developing teams to enhance operational performance and client satisfaction.
Highest-signal resume keywords
Revenue Cycle ManagementClaims Lifecycle ManagementOperational Performance ManagementProcess Improvement InitiativesTeam Leadership
About the role
Key responsibilities & impact- Lead, coach, and develop a team of revenue cycle professionals
- Own outcomes for an assigned portfolio of client accounts
- Identify opportunities to improve reimbursement results, operational efficiency, and client satisfaction
- Analyze performance metrics, denial trends, payer behaviors, and operational data
- Implement corrective actions to improve client outcomes
- Monitor productivity, quality, inventory, service levels, and account health metrics
- Partner with leaders and cross-functional teams across Revenue Cycle Management
- Eliminate process gaps and improve workflow alignment
- Guide team members in developing analytical skills and operational expertise
- Lead operational improvement initiatives
- Support account transitions, onboarding activities, workload balancing, and ongoing account management
- Communicate operational performance, risks, trends, and recommendations to leadership and key stakeholders
- Ensure compliance with payer requirements, company policies, regulatory guidelines, and operational controls
Requirements
What you’ll need- 3+ years of experience within the HME/DME industry with strong Revenue Cycle Management knowledge
- Experience working with Medicare, Medicaid, and commercial payer reimbursement processes
- Strong understanding of claims lifecycle management, accounts receivable, denials, appeals, and reimbursement workflows
- Previous people leadership, supervisory, lead, or team coaching experience
- Ability to develop and motivate employees
- Ability to leverage operational data, analytics, and reporting to identify trends, perform root-cause analysis, and improve business outcomes
- Experience managing operational performance through productivity, quality, service-level, and financial metrics
- Strong communication and stakeholder-management skills
- Experience leading process improvement initiatives and driving operational change
- Proficiency with revenue cycle management systems, reporting tools, and Microsoft Office applications
- Bachelor's degree in Business, Healthcare Administration, Finance, or a related field, or equivalent combination of education and experience
- Experience supporting geographically distributed teams, including domestic and global operational resources
- Experience across multiple DME product categories (nice to have)
- Brightree experience (nice to have)
- Experience presenting operational results, trends, and recommendations to clients or senior leaders (nice to have)
Benefits
Comp & perks- Medical, dental, vision, life, AD&D, and disability insurance
- HSA, FSA, commuter benefits, and sleep care management
- 401(k), ESPP, EAP, and tuition assistance
- 15 days PTO in the first year for hourly employees / FTO for salaried employees
- 11 paid holidays plus 3 floating holidays
- Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave
- Flexible work arrangements
- Programs that support personal and professional growth
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Reimbursement WorkflowsAccounts ReceivableDenials ManagementRoot-Cause AnalysisOperational Data Analysis
Soft Skills
Communication SkillsStakeholder ManagementEmployee DevelopmentMotivational Leadership
Tools & Technologies
Revenue Cycle Management SystemsReporting ToolsMicrosoft Office Applications
Industry Keywords
HME IndustryDME IndustryMedicareMedicaidPayer Requirements