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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing Field Service Representatives and clinical staff, ensuring compliance and profitability within the orthopedic industry. Proficient in training, performance evaluation, and operational strategy development to enhance service delivery and organizational metrics.
Highest-signal resume keywords
Board Of Certification (BOC) In Athletic TrainingAthletic Trainer LicenseOperational Experience In Orthopedic IndustryHealthcare Industry KnowledgeEMR Systems Experience
About the role
Key responsibilities & impact- Directly manage Field Service Representatives and oversee other clinical staff employed and/or contracted by Distributor Partners.
- Drive compliance and profitability of the Field Services portfolio.
- Provide leadership, mentorship, communication, team meetings, and one-on-one coaching.
- Oversee hiring, scheduling, performance evaluations, development planning, and terminations for Field Service Representatives.
- Manage certification, training, performance programs, objective-setting, formal reviews, and individualized coaching.
- Improve team capability and develop talent to enhance organizational metrics and service delivery.
- Guide training deployment, compliance adherence, progression planning, and territory optimization for Enovis and Distributor Partner-employed representatives.
- Conduct routine field visits to assess skill needs, provide hands-on development, and reinforce service excellence and compliance.
- Collaborate with the Regional Service Manager and cross-functional teams on resource needs, constraints, clinic support, patient experience, and organizational alignment.
- Deliver onboarding and training on products, company policies, clinical workflows, and business processes.
- Train representatives on compliant documentation, brace measuring and fitting, inventory audits, and order-entry accuracy.
- Collaborate with Distribution Partners to reinforce standards, compliance expectations, and process adoption.
- Track, analyze, and report operational metrics using scorecards and analytics.
- Evaluate performance trends and recommend operational strategies to improve financial, service, quality, and compliance outcomes.
- Support territory initiatives, KPI distribution, meeting facilitation, compliance programs, account launches, operational projects, and territory transitions.
- Provide guidance during MotionMD launches and support account setup, closures, inventory actions, and held billing resolution.
- Provide operational support, training, troubleshooting, clinic education, field technology deployment, account profitability support, reporting, account activation, and field coverage.
Requirements
What you’ll need- Bachelor’s Degree required.
- Holds and maintains an active Board of Certification (BOC) in Athletic Training required.
- Holds an active Athletic Trainer (or similar applicable) license with the appropriate state regulatory agency required.
- American Board for Certification (ABC) Certified Fitter-orthotics (CFo), Orthotic Fitter, Physical Therapy Certification, Orthopedic Technology Certification, or similar licensure/certification may also be considered.
- Minimum of 5 years of operational experience in orthopedic industry may strongly preferred.
- Strong knowledge of the healthcare industry, including medical terminology, compliance and regulatory standards, payor relations, and DMEPOS reimbursement/billing processes.
- Proven experience partnering with Clinic Administrators and commercial sales teams and supporting physician practices, hospitals, and acute-care settings with strong customer-service skills.
- Demonstrated success managing and developing people, including leading remote or multi-location teams and understanding field service workflows.
- Hands-on experience with EMR systems, inventory management processes, and responding to patient and insurance inquiries.
- Ability to operate in a fast-paced environment while meeting deadlines, influencing internal and external stakeholders, advocating for customer needs, and balancing organizational objectives.
- Applicants must already have full-time work authorization in the United States, both now and in the future, without requiring sponsorship.
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision Insurance
- Spending and Savings Accounts
- 401(k) Plan
- Vacation, Sick Leave, and Holidays
- Income Protection Plans
- Discounted Insurance Rates
- Legal Services
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance EvaluationTraining DeploymentOperational Metrics AnalysisInventory ManagementCompliant DocumentationBrace Measuring And FittingOrder-Entry AccuracyKPI DistributionField Technology DeploymentPatient Experience Improvement
Soft Skills
LeadershipMentorshipCommunicationTeam CollaborationCustomer Service
Certifications & Qualifications
American Board For Certification (ABC) Certified Fitter-OrthoticsOrthotic Fitter CertificationPhysical Therapy CertificationOrthopedic Technology Certification
Industry Keywords
DMEPOS ReimbursementCompliance StandardsMedical TerminologyPayor RelationsField Service Workflows