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K
Vice President, Digital Product and Program Management
Kindercare
Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive expertise in managing federal IT Operations and Maintenance services, ensuring compliance with cybersecurity requirements and delivering high system availability. Proven ability to lead multidisciplinary teams, drive process improvements through ITIL practices, and manage program execution and financial performance.
Highest-signal resume keywords
Federal IT Program ManagementITIL Service Management PrinciplesOperational Performance MetricsBudget ManagementExecutive Communication
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Lead delivery of mission-critical Information Technology Operations and Maintenance services supporting the U.S. Department of Health and Human Services
- Oversee day-to-day O&M activities, including incident management, problem resolution, change management, release coordination, system monitoring, and operational support
- Ensure high system availability, reliability, security, and responsiveness to customer needs
- Drive continuous process improvements through ITIL-based service management practices, automation, and operational efficiencies
- Collaborate with technical leads on system optimization, modernization, and technical debt reduction
- Ensure compliance with HHS security policies, federal cybersecurity requirements, and agency-specific operational standards
- Coordinate operations, cybersecurity, infrastructure, application development, and other technical teams
- Manage overall program execution, operational performance, financial management, customer engagement, and delivery excellence
- Serve as the primary interface with government leadership
Requirements
What you’ll need- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field and 17 years of experience
- 10+ years of relevant experience supporting federal IT programs, including significant experience in program or project management
- Demonstrated experience managing complex federal IT O&M contracts with responsibility for technical performance, staffing, financial management, and customer satisfaction
- Experience leading multidisciplinary teams delivering enterprise IT operations, application support, infrastructure services, or related technical capabilities
- Strong understanding of federal contracting environments, contract performance requirements, and government customer engagement
- Experience managing budgets, forecasts, program profitability, and subcontractor relationships
- Working knowledge of ITIL service management principles, SLAs, KPIs, and operational performance metrics
- Excellent executive communication, leadership, problem-solving, and relationship management skills
- Ability to effectively manage competing priorities, operational risks, and evolving customer requirements
- Ability to meet applicable federal customer suitability and background investigation requirements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ManagementProblem ResolutionChange ManagementRelease CoordinationSystem MonitoringOperational SupportTechnical Performance ManagementCustomer SatisfactionContract Performance RequirementsCybersecurity Compliance
Soft Skills
LeadershipProblem-SolvingRelationship ManagementCommunicationPrioritization
Industry Keywords
Health and Human ServicesFederal ContractingOperational EfficienciesContinuous Process ImprovementMultidisciplinary Teams