Sandvik

Bilingual Credit and Collections

Sandvik
Posted 10/21/2026full-timeRemote • CanadaMid-LevelSenior💰 CA$71,200 - CA$80,100 per yearWebsite
Apply

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts with a focus on credit and collections, utilizing strong bilingual communication skills in English and French. Proficient in problem-solving, negotiation, and maintaining positive customer relationships while ensuring compliance with environmental and safety policies.

Highest-signal resume keywords
Bilingual Communication SkillsCredit And Collections ManagementAccounts Receivable ExperienceMicrosoft Excel ProficiencyProblem-Solving Skills

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Manage a portfolio of customer accounts from a credit and collections perspective
  • Proactively monitor accounts receivable aging and follow up on past-due and delinquent balances
  • Communicate with customers in both English and French via phone and email regarding outstanding invoices and payment commitments
  • Establish regular collection follow-up schedules and document customer commitments and collection activity
  • Investigate and resolve payment discrepancies, short payments, deductions, disputed invoices, and other issues delaying payment
  • Partner with Sales, Customer Service, Finance, and other internal teams to resolve customer account issues
  • Review customer credit exposure and identify accounts presenting potential credit or collection risks
  • Assist with new customer credit reviews and ongoing assessment of existing customer accounts
  • Support the establishment and maintenance of customer credit limits and payment terms
  • Escalate significant overdue balances, broken payment commitments, or increasing credit exposure as appropriate
  • Reconcile customer accounts and assist with identifying unapplied or incorrectly applied payments
  • Maintain accurate customer master data, collection notes, credit documentation, and account records
  • Provide regular reporting on overdue receivables, collection status, disputes, and higher-risk accounts
  • Assist with month-end Accounts Receivable and collection activities
  • Perform general administrative and data maintenance responsibilities related to Credit and Accounts Receivable
  • Perform required environmental, health, and safety activities, including PPE use and hazard reporting

Requirements

What you’ll need
  • Fluent bilingual communication skills in English and French, both written and verbal, are required
  • Minimum five (5) years of experience in Credit, Collections, Accounts Receivable, or a related finance role preferred
  • Experience managing a portfolio of commercial or business-to-business customer accounts
  • Strong collection, negotiation, and problem-solving skills
  • Ability to confidently discuss overdue balances and payment expectations while maintaining positive customer relationships
  • Strong attention to detail and ability to manage multiple accounts and competing priorities
  • Experience investigating account discrepancies and collaborating across departments to resolve issues
  • Strong Microsoft Excel skills and experience working with ERP and accounting systems
  • Ability to work independently, take ownership of assigned accounts, and follow issues through to resolution
  • Post-secondary education in Accounting, Finance, Business Administration, or a related field is considered an asset
  • Adherence to the Sandvik Environmental, Health & Safety Policy
  • Attending health and safety related trainings
  • Performing Risk Assessments (“Take Five”) prior to each task
  • Identification and reporting of hazards
  • Working in a safe manner as reasonably practicable
  • Wearing the required PPE assigned for each location

Benefits

Comp & perks
  • Pension plan with matching
  • Competitive health benefits
  • Dental benefits
  • Life benefits
  • Disability benefits
  • Ongoing development and training
  • Opportunity to make an impact on division performance
  • Opportunity to be part of an ambitious team in an industry leading business
  • Opportunity to reach your full potential
  • Inclusive and barrier free experience with accommodation available at any stage of the application process

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Credit ManagementCollectionsAccounts ReceivablePortfolio ManagementDispute ResolutionData ReconciliationFinancial ReportingRisk AssessmentNegotiationAttention To Detail
Soft Skills
Customer Relationship ManagementIndependent WorkOwnershipCollaborationTime Management
Tools & Technologies
ERP SystemsAccounting Systems
Industry Keywords
Environmental Health And SafetyPPE ComplianceCredit ExposurePayment TermsCommercial Accounts