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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the end-to-end case study pipeline, leveraging AI tools for content creation, and building strong relationships with customers. Proven ability to collaborate cross-functionally and produce high-quality marketing assets under tight deadlines.
Highest-signal resume keywords
Case Study ManagementAI Tools ProficiencyCross-Functional CollaborationContent Writing and EditingProject Management
About the role
Key responsibilities & impact- Own the case study pipeline end-to-end: identify customer stories, secure participation, conduct interviews, and write and publish finished assets
- Build trust-based relationships with customers and lead interviews
- Partner with the Executive Advocacy Manager, References Manager, Groundbreakers Advocacy Manager, reference and advocacy pipelines, and product marketing
- Align customer stories with launches, campaigns, and sales priorities
- Use AI tools for interview synthesis, drafting, editing, research, and content variations while maintaining editorial voice and accuracy
- Experiment with AI workflows to increase case study output and turnaround speed
- Manage legal and PR approval workflows with customers
- Repurpose case studies into sales one-pagers, web pages, social snippets, and video scripts with design and content teams
- Travel for customer site visits, interviews, video shoots, and Seismic events, including the annual customer conference
- Track case study performance and pipeline health and report on program impact
Requirements
What you’ll need- 5+ years of experience in case studies, customer marketing, content marketing, or journalism
- Customer-forward approach; ability to build rapport quickly, listen well, and represent the customer's voice accurately and compellingly
- Genuine fluency with AI tools, including building real workflows and teaching others to use them
- Proven cross-functional collaboration with references, advocacy, product marketing, sales, and customer success teams
- Excellent writing and editing skills with a track record of shipping polished content under deadline
- Strong project management skills; ability to manage multiple stories with customers, legal, and stakeholders at different stages
- Ability to travel 4–6 times per year
- Bonus: experience with SaaS or B2B customer marketing, product marketing, video/multimedia storytelling, or working directly with sales/customer success teams
Benefits
Comp & perks- Benefits and perks for the whole self, with availability varying by country
- Incentive plans in addition to base salary
- Reasonable accommodation for individuals with disabilities
- Equal opportunity employment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case StudiesContent MarketingCustomer MarketingJournalismWriting SkillsEditing SkillsProject ManagementInterviewingPerformance TrackingSaaS Marketing
Soft Skills
Customer Relationship BuildingRapport BuildingListening Skills
Tools & Technologies
AI ToolsContent Creation ToolsWorkflow Management Tools
Industry Keywords
B2B MarketingVideo StorytellingSales CollaborationCustomer SuccessLegal Approval Workflows