Siemens Healthineers

Sales

• Develop and execute territory and specialty growth strategies for Hemostasis (Coagulation)
• Lead complex, strategically significant sales cycles, including executive discovery, stakeholder mapping, business-case creation, competitive positioning, contract strategy, negotiation support, close planning, and implementation alignment
• Cultivate executive sponsorship and trusted-advisor relationships with C-suite, laboratory, clinical, procurement, operations, IT, finance, and health system leaders
• Build integrated automation and informatics value propositions tied to Siemens Healthineers equipment
• Orchestrate complex, matrixed team-selling motions across Diagnostics Sales, Strategic Accounts, Marketing, Scientific Affairs, Technical Applications, Informatics, Service, Finance, Contracting, and implementation teams
• Own commercial execution for a senior territory portfolio, including funnel management, opportunity risk assessment, forecast accuracy, CRM governance, strategic account planning, business reviews, and escalation of growth barriers
• Serve as the regional Hemostasis (Coagulation) subject matter expert
• Shape strategic pursuits, support launch readiness, elevate competitive intelligence, and influence specialty portfolio growth priorities
• Quantify customer impact, including operational efficiency, labor utilization, standardization, analyzer productivity, assay consolidation, cost-to-serve, revenue opportunity, risk reduction, and total value of ownership
• Build executive-level growth plans for priority accounts that expand share, protect at-risk business, create referenceable customers, strengthen loyalty, and deliver measurable commercial, operational, and clinical outcomes

Hemostasis Sales Specialist

• Develop and execute territory and specialty growth strategies for Hemostasis (Coagulation)
• Prioritize enterprise accounts and plan competitive conversions, installed-base expansion, portfolio penetration, and multi-year revenue growth
• Lead complex sales cycles, including executive discovery, stakeholder mapping, business-case creation, competitive positioning, contract strategy, negotiation support, close planning, and implementation alignment
• Cultivate executive sponsorship and trusted-advisor relationships with C-suite, laboratory, clinical, procurement, operations, IT, finance, and health system leaders
• Build integrated automation and informatics value propositions tied to Siemens Healthineers equipment
• Orchestrate complex, matrixed team-selling across Diagnostics Sales, Strategic Accounts, Marketing, Scientific Affairs, Technical Applications, Informatics, Service, Finance, Contracting, and implementation teams
• Own commercial execution for a senior territory portfolio, including funnel management, opportunity risk assessment, forecast accuracy, CRM governance, strategic account planning, business reviews, and escalation of growth barriers
• Serve as the regional Hemostasis (Coagulation) subject matter expert
• Shape strategic pursuits, support launch readiness, elevate competitive intelligence, and influence specialty portfolio growth priorities
• Quantify customer impact including operational efficiency, labor utilization, standardization, analyzer productivity, assay consolidation, cost-to-serve, revenue opportunity, risk reduction, and total value of ownership
• Build executive-level growth plans for priority accounts
• Expand share, protect at-risk business, create referenceable customers, strengthen customer loyalty, and deliver measurable commercial, operational, and clinical outcomes

• Develop and execute territory and specialty growth strategies for Hemostasis (Coagulation)
• Lead complex, strategically significant sales cycles from executive discovery through implementation alignment
• Cultivate executive sponsorship and trusted-advisor relationships with C-suite, laboratory, clinical, procurement, operations, IT, finance, and health system leaders
• Build integrated automation and informatics value propositions tied to Siemens Healthineers equipment
• Orchestrate complex, matrixed team-selling motions across Diagnostics Sales, Strategic Accounts, Marketing, Scientific Affairs, Technical Applications, Informatics, Service, Finance, Contracting, and implementation teams
• Own commercial execution for a senior territory portfolio, including funnel management, opportunity risk assessment, forecast accuracy, CRM governance, strategic account planning, business reviews, and escalation of growth barriers
• Serve as the regional Hemostasis (Coagulation) subject matter expert
• Shape strategic pursuits, support launch readiness, elevate competitive intelligence, and influence specialty portfolio growth priorities
• Quantify customer impact across operational efficiency, labor utilization, standardization, analyzer productivity, assay consolidation, cost-to-serve, revenue opportunity, risk reduction, and total value of ownership
• Build executive-level growth plans for priority accounts to expand share, protect at-risk business, create referenceable customers, strengthen loyalty, and deliver measurable commercial, operational, and clinical outcomes

Clinical Specialist

• Deliver best-in-class clinical education on Siemens CT imaging systems and components through in-person, remote, or virtual training
• Represent Siemens Healthineers and Clinical Education professionally and foster customer excellence
• Collaborate with modality team members to develop clinically relevant knowledge and expertise
• Support Education and Workforce Solutions deliverables, including Siemens FlexForce engagements
• Prepare regulatory-approved documentation for end-user training
• Create, revise, and maintain education materials and offerings
• Communicate effectively with internal and external stakeholders
• Train technologists, physicians, physicists, and other staff on safe and effective Siemens equipment use
• Provide training for newly installed systems, upgraded software or hardware features, and ongoing or remedial needs
• Manage timecards, travel booking, expense reporting and reconciliation, vendor credentialing, training in-service reports, and other administrative requirements
• Independently manage time, priorities, projects, travel, and administrative responsibilities as a remote employee
• Coordinate and facilitate training activities that improve clinical outcomes, patient care, workflow, and productivity
• Maintain clinical and technical competency through continued education and Siemens training programs
• Travel at least 95% of the time, generally on weekdays, with two to four overnight stays per week

Clinical Education/Application Specialist

• Deliver clinical education on Siemens CT imaging systems and components through in-person, remote, or virtual training
• Represent Siemens Healthineers and Clinical Education professionally while fostering customer excellence
• Collaborate with modality team members to develop clinically relevant knowledge and expertise
• Support Education and Workforce Solutions deliverables, including Siemens FlexForce engagements
• Prepare regulatory-approved documentation for end-user training
• Create, revise, and maintain education materials and offerings
• Communicate effectively with internal and external stakeholders
• Train technologists, physicians, physicists, and other staff to use Siemens equipment safely and effectively
• Provide training for newly installed systems, upgraded software/hardware features, and ongoing or remedial needs
• Manage regulatory and core process requirements, including timecards, travel booking, expense reporting, vendor credentialing, and training reports
• Independently manage time, priorities, projects, travel, and administrative responsibilities as a remote employee
• Coordinate and facilitate training activities that improve clinical outcomes, patient care, workflow, and productivity
• Maintain clinical and technical competency through continued education and Siemens training programs

CT Clinical Education, Applications Specialist

Customer Support

• Provide remote technical support to Customers and Customer Service Engineers servicing Siemens MR and CT equipment
• Dispatch notifications to CSE's and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions
• Travel to assist with on-site repair of customer equipment as required, internationally at times, including Canada and Latin America
• Provide feedback to the factory regarding system performance
• Provide product support remotely or on-site
• Share expert advice, training, and technical assistance to support staff and train lower-level employees
• Demonstrate leading-edge or extensive knowledge in a technical specialty
• Monitor ongoing field actions and manage the escalation process to ensure customer satisfaction and business outcomes

Support Specialist – MR/CT Medical Imaging

• Provide remote technical support to customers and Customer Service Engineers servicing Siemens MR and CT equipment
• Dispatch notifications to CSEs and provide quality action plans
• Use remote diagnostics to troubleshoot and resolve technical issues
• Follow escalation process and communicate with HSC/QIB to drive solutions
• Travel to assist with on-site repair of customer equipment as required, internationally at times, including Canada and Latin America
• Provide feedback to the factory regarding system performance
• Provide product support remotely or on-site
• Share expert advice, training, and technical assistance to support staff and train lower-level employees
• Monitor ongoing field actions and manage the escalation process to maintain customer satisfaction and achieve business outcomes

Support Specialist – MR/CT Medical Imaging – 3rd Shift

Technician

• Provide service and maintenance for multiple cyclotrons, associated chemistry modules, and manipulator arms
• Monitor and positively affect financial and operational performance
• Work in compliance with EH&S, cGMP, Radiation Safety, applicable pharmacy laws, DOT, and internal policies
• Incorporate new technology, products, and processes into daily operations
• Participate in personnel training and staff development
• Work cross-functionally with the production team to implement strategic initiatives
• Respond to service support calls within a reasonable amount of time
• Complete and submit detailed work history tickets
• Complete and submit timecards, assigned training, and expense reports
• Schedule work and manage spare parts usage to minimize costs and maximize effectiveness
• Monitor and improve cyclotron system uptime
• Assess semi-complex product and equipment performance and recommend modifications and improvements
• Perform other tasks as assigned by the supervisor

Industrial Maintenance – Cyclotron Service Technician

Analyst

• Support and maintain Digital Oncology commercial analytics, reporting, and business intelligence capabilities
• Develop reporting tools, data models, dashboards, KPIs, and processes for commercial planning and decision-making
• Collect, validate, and analyze forecast and actual performance data with business leaders
• Perform financial, customer, and operational analyses to generate actionable business insights
• Use AI tools to automate reporting, streamline data management, and expand self-service analytics while ensuring data integrity
• Support pricing optimization, monetization strategies, financial target-setting activities, and strategic programs
• Conduct pricing, competitive, and product performance analyses for commercial planning and go-to-market decisions
• Develop and maintain pricing, licensing, subscription, bundling, and discount frameworks
• Deliver commercial performance reviews, identify risks and growth opportunities, and recommend improvements
• Develop market segmentation frameworks and conduct market research and Voice of Customer activities
• Translate customer and market insights into product positioning, commercialization, and go-to-market recommendations
• Coordinate country clearance activities with Legal, Regulatory, Geographic Business Units, and Commercial teams
• Track cross-functional activities supporting country readiness and product launch objectives
• Support pricebook maintenance, contract terms and conditions updates, and third-party vendor agreement coordination

Commercial Strategy – Performance Analyst

• Support data-driven decision-making across the Digital Oncology portfolio
• Maintain commercial analytics, reporting, and business intelligence capabilities
• Develop reporting tools, data models, dashboards, KPIs, and processes for commercial planning and decision-making
• Collect, validate, and analyze forecast and actual performance data with business leaders
• Perform financial, customer, and operational analyses to generate actionable insights
• Use AI tools to automate reporting, streamline data management, and expand self-service analytics while ensuring data integrity
• Support pricing optimization, monetization strategies, financial target-setting, and strategic programs
• Conduct pricing, competitive, and product performance analyses for commercial planning and go-to-market decisions
• Maintain pricing, licensing, subscription, bundling, and discount frameworks
• Deliver commercial performance reviews and identify risks and growth opportunities
• Develop market segmentation frameworks and conduct market research and Voice of Customer activities
• Translate customer and market insights into product positioning, commercialization, and go-to-market recommendations
• Coordinate country clearance activities with Legal, Regulatory, Geographic Business Units, and Commercial teams
• Track cross-functional activities supporting country readiness and product launches
• Support pricebook maintenance, contract terms and conditions updates, and third-party vendor agreement coordination

Commercial Strategy, Performance Analyst

Manager

• Manage product portfolio solutions and/or service elements, with a focus on product phase outs
• Own and maintain multi-year portfolio phase-out roadmaps
• Define, prioritize, and justify portfolio initiatives through concept proposals and business cases
• Monitor portfolio initiative progress and alignment with approved business plans
• Manage investment portfolios and support priority-setting and trade-off decisions
• Communicate portfolio decisions, dependencies, and changes to stakeholders
• Adapt portfolio and roadmap plans to strategy, market conditions, and operating changes
• Partner with Product Management, Marketing, R&D, and other functional leaders
• Facilitate resource allocation across initiatives
• Lead portfolio-level risk identification, tracking, and mitigation
• Define and analyze portfolio KPIs and recommend corrective actions
• Develop and improve portfolio governance and decision-making processes
• Create portfolio visualizations, dashboards, charts, heatmaps, bubble charts, and timelines
• Apply Lean Portfolio Management principles, portfolio Kanban, funding guardrails, and value-stream-focused prioritization

Product Portfolio Manager

Customer Success Manager

• Lead the strategy and execution of the Customer Success team for the Laboratory Solutions business in North America.
• Improve customer loyalty, satisfaction, advocacy, retention, renewal rates, and long-term partnership value.
• Drive customer adoption, utilization, and achievement of business outcomes.
• Reduce customer risk, preventable escalations, and customer churn.
• Develop and engage a high-performing Customer Success team.
• Define and execute a comprehensive Customer Success strategy aligned with business priorities and customer needs.
• Create scalable customer engagement models supporting customers throughout their lifecycle.
• Own strategic customer partnerships and maximize customer value, retention, and growth.
• Serve as the voice of the customer and translate customer insights into measurable business improvements.
• Influence product development, service enhancements, process improvements, and business decisions.
• Partner with Sales and Marketing on customer success stories, references, and advocacy programs.
• Help customers optimize laboratory performance, workflow efficiency, quality outcomes, and operational effectiveness.
• Support executive business reviews and develop customer success plans.
• Identify at-risk customers and lead cross-functional recovery and mitigation plans.
• Partner with Sales and Service teams on growth, expansion, and strategic partnerships.
• Establish and monitor customer success metrics including NPS, CSAT, customer retention, customer health scores, solution adoption and utilization, and escalation trends.
• Leverage data and analytics to identify opportunities, uncover risks, improve outcomes, and drive continuous improvement.
• Implement scalable processes, tools, and governance models.
• Collaborate with Sales, Service, Marketing, Supply Chain, R&D, and Finance teams.
• Align cross-functional teams around customer priorities and business objectives.

Head of Customer Success, Laboratory Solutions

• Provide clinical training and support to customers as a dosimetry subject matter expert, on-site and remotely
• Train customers to safely and effectively operate Varian Medical System equipment and use its complex functionality
• Manage customer clinical expectations
• Provide competitive product performance information to headquarters, marketing, or engineering groups
• Coordinate or lead customer and employee training courses
• Conduct large-group presentations at seminars, training programs, and trade shows
• Provide demo support at local, regional, and national customer trade events
• Create quick tips, workbooks, video media, and implementation guides
• Collaborate with cross-functional teams to optimize services and customer relations
• Create and maintain formal customer training support documents
• Design and oversee initial and ongoing training for Clinical Applications Specialists and training for new product releases
• Mentor Clinical Training Specialist I and II
• Support trade shows, sales, marketing, and testing activities
• Perform other duties assigned by Training Operations and/or Applications Manager
• Travel to customer and client sites, including Canada, up to 75%–100% of the time

Clinical Applications Specialist – Dosimetrist, Travelling Position

• Develop and execute a regional sales strategy focused specifically on middleware, connectivity, and interoperability solutions
• Drive new business development and expand existing accounts within hospitals, health systems, and laboratory networks
• Sell middleware platforms supporting instrument-to-LIS connectivity, LIS-to-EMR/EHR integration, data normalization and transformation, rules-based autoverification and workflow automation, and interface engine/API-based interoperability solutions
• Identify and engage CIOs, CMIOs, Laboratory Directors, Pathologists, IT Integration Managers, and Clinical Informatics teams
• Conduct technical and workflow discovery to understand integration gaps, interface failures, and operational inefficiencies
• Translate complex middleware capabilities into clinical, operational, and financial value propositions
• Deliver technical presentations, solution demonstrations, and architecture-level discussions with pre-sales engineers
• Manage the sales pipeline using CRM tools, ensuring accurate forecasting and opportunity progression
• Lead complex, multi-system sales cycles involving IT, laboratory operations, procurement, and executive leadership
• Coordinate with implementation and integration teams to transition from sale to deployment
• Negotiate contracts, pricing, and service agreements with legal and finance teams
• Monitor competitive middleware platforms, interface engines, and emerging interoperability standards
• Represent the organization at healthcare IT, laboratory, and interoperability-focused conferences and events

Regional Informatics Sales Executive

• Develop and execute a regional sales strategy focused on middleware, connectivity, and interoperability solutions
• Drive new business development and expand existing accounts within hospitals, health systems, and laboratory networks
• Sell middleware platforms supporting instrument-to-LIS connectivity, LIS-to-EMR/EHR integration, data normalization and transformation, rules-based autoverification, workflow automation, and interface engine/API-based interoperability
• Identify and engage CIOs, CMIOs, Laboratory Directors, Pathologists, IT Integration Managers, and Clinical Informatics teams
• Conduct technical and workflow discovery to understand integration gaps, interface failures, and operational inefficiencies
• Translate complex middleware capabilities into clinical, operational, and financial value propositions
• Deliver technical presentations, solution demonstrations, and architecture-level discussions with pre-sales engineers
• Manage the sales pipeline using CRM tools, ensuring accurate forecasting and opportunity progression
• Lead complex, multi-system sales cycles involving IT, laboratory operations, procurement, and executive leadership
• Coordinate with implementation and integration teams to transition from sale to deployment
• Negotiate contracts, pricing, and service agreements with legal and finance teams
• Monitor competitive middleware platforms, interface engines, and emerging interoperability standards
• Represent the organization at healthcare IT, laboratory, and interoperability conferences and events