Siemens Healthineers

Clinical Specialist

• Provide clinical training and support to customers as a dosimetry subject matter expert, on-site and/or remotely.
• Ensure customers can safely and effectively operate Varian Medical System equipment and use its complex functionality.
• Manage customer clinical expectations.
• Provide competitive product performance information to headquarters, marketing, or engineering groups.
• Coordinate or lead customer and employee training courses.
• Conduct large-group presentations at seminars, training programs, and trade shows.
• Provide demo support at local, regional, and national customer trade events.
• Create complementary training materials, including quick tips, workbooks, videos, and implementation guides.
• Collaborate with cross-functional teams to optimize customer relations and service delivery.
• Create and maintain formal customer training support documents.
• Design and oversee initial and ongoing training for Clinical Applications Specialists and training for new product releases.
• Mentor Clinical Training Specialist I and II.
• Perform other duties assigned by Training Operations and/or Applications Manager.
• Interact daily with functional peer groups and external customers.

Clinical Applications Specialist – Dosimetrist

Customer Success Manager

• Define and execute a comprehensive Customer Success strategy aligned with business priorities and customer needs
• Build, lead, and develop a high-performing Customer Success team
• Create scalable customer engagement models supporting customers throughout their lifecycle
• Own strategic customer partnerships and maximize customer value, retention, and growth
• Serve as the voice of the customer across the organization
• Leverage customer insights to influence product development, service enhancements, process improvements, and business decisions
• Partner with Sales and Marketing on customer success stories, references, and advocacy programs
• Ensure customers realize measurable value from solutions and optimize laboratory performance, workflow efficiency, quality outcomes, and operational effectiveness
• Support executive business reviews and develop customer success plans
• Improve retention, renewal rates, loyalty, and lifetime value
• Identify at-risk customers and lead recovery and mitigation plans
• Partner with Sales and Service teams on growth, expansion, and strategic partnerships
• Establish and monitor customer success metrics including NPS, CSAT, retention, health scores, adoption, utilization, and escalation trends
• Use data and analytics to identify opportunities and risks and drive continuous improvement
• Implement scalable processes, tools, and governance models
• Collaborate with Sales, Service, Marketing, Supply Chain, R&D, and Finance teams

Head of Customer Success, Laboratory Solutions

Sales

• Identify unmet needs and create broader IT ecosystems of solutions during virtual and onsite customer engagements
• Engage with CMIOs, CTOs, CIOs, and senior leadership teams at healthcare provider organizations
• Collaborate with cross-functional teams to understand business needs, technical environments, and integration requirements
• Lead co-development of detailed Statements of Work (SOWs) for digital integration initiatives
• Champion Siemens Healthineers’ digital and IT portfolio to enhance IT capabilities with or without automation
• Act as a trusted advisor by uncovering operational pain points and aligning them with tailored digital solutions
• Drive strategy sessions to define digital transformation goals and map scalable solutions
• Develop proposals, respond to RFPs, and present complex solutions
• Maintain accurate records in CRM tools such as Salesforce and stay current with market trends
• Represent Siemens Healthineers at regional and national events to promote thought leadership in diagnostics and digital health
• Report directly to the Regional Sales Director
• Collaborate with Automation, Coagulation, Business Development Specialists, Account Executives, and Healthcare Consulting

Healthcare Informatics Sales Executive

• Identify unmet needs and create broader IT ecosystems of solutions during virtual and onsite customer engagements.
• Engage with CMIOs, CTOs, CIOs, and senior leadership teams at healthcare provider organizations.
• Collaborate with cross-functional teams to understand business needs, technical environments, and integration requirements.
• Lead co-development of detailed Statements of Work for digital integration initiatives.
• Champion Siemens Healthineers’ digital and IT portfolio to enhance IT capabilities with or without automation.
• Act as a trusted advisor by uncovering operational pain points and aligning them with tailored digital solutions.
• Drive strategy sessions to define digital transformation goals and map scalable solutions.
• Develop proposals, respond to RFPs, and present complex solutions.
• Maintain accurate records in CRM tools such as Salesforce and stay current with market trends.
• Represent Siemens Healthineers at regional and national events to promote thought leadership in diagnostics and digital health.
• Report directly to the Regional Sales Director and collaborate with Automation, Coagulation, Business Development Specialists, Account Executives, and Healthcare Consulting.

Field Engineer

• Service CT/AX equipment in the Savannah, Georgia area
• Install, troubleshoot, repair, and perform preventive maintenance on Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision
• Deliver timely and effective repairs and train operators to ensure optimal system performance and customer satisfaction
• Manage territory financial performance, including revenue generation, expense control, and inventory management
• Manage tool and test equipment calibration status and document usage on eFSR
• Manage company assets, including a company car, cell phone, computer, tools, and inventory parts
• Establish and maintain business relationships with customers and peers
• Perform necessary administrative duties accurately
• Mentor other Field Engineers on competencies and responsibilities

Medical Imaging Field Engineer 3 – AX/CT

• Service CT/AX equipment in the Savannah, GA area
• Install, troubleshoot, repair, and perform preventative maintenance on Siemens Healthcare Diagnostics instrumentation at customer sites with minimal supervision
• Deliver timely and effective repairs
• Train operators to ensure optimal system performance and customer satisfaction
• Manage territory financial performance, including revenue generation, expense control, and inventory management
• Manage tool and test equipment expiration dates and calibration compliance
• Document tool and test equipment usage on eFSR
• Manage company assets including a company car, cell phone, computer, tools, and inventory parts
• Establish and maintain business relationships with customers and peers
• Perform administrative duties accurately
• Mentor other Field Engineers on competencies and responsibilities
• Work Monday–Friday, 8 AM–5 PM after onboarding/training

Manager

• Serve as the Siemens Healthineers administrator for government-funded grants, cooperative agreements, and contracts
• Oversee grant administration from proposal development through award closeout
• Monitor compliance with grant terms, funding agency requirements, and internal policies
• Manage conflicts of interest disclosures, invoicing, financial reporting, effort reporting, timekeeping, subawards, subcontract administration, documentation, and audit readiness
• Coordinate interactions with government agencies, universities, research institutions, and funding organizations
• Manage no-cost extensions, carryover, rebudgeting, changes in scope, and other project modifications
• Independently manage administrative processes for research collaborations and sponsored projects
• Coordinate agreement execution and project startup activities
• Support proposal preparation, document collection, approvals, and submissions
• Ensure adherence to contractual obligations, reporting requirements, and project milestones
• Maintain accurate records of collaboration agreements and funded projects
• Maintain and develop internal standard operating procedures for grants
• Partner with Compliance, Legal, Finance, Regulatory Affairs, Business Development, and Technology & Innovation teams
• Facilitate internal reviews and approvals for grant submissions and collaborative projects
• Coordinate with Siemens Healthineers global headquarters and collaboration administration teams
• Align regional and global collaboration processes and share best practices
• Build productive relationships with academic institutions, healthcare providers, government agencies, and research organizations
• Support meetings, reporting activities, and partner communications throughout the project lifecycle

Grants Manager

Technical Product Manager

• Own the product roadmap and backlog for healthcare IoT and connected device solutions
• Translate customer service workflows and field operations needs into product features and technical requirements
• Work with Solution Architects to align product vision with system architecture
• Define user stories, acceptance criteria, and technical requirements for engineering teams
• Prioritize features based on business value, operational impact, and customer experience
• Drive development of solutions for device monitoring, diagnostics, remote support, and service automation
• Collaborate with customer service, support, and field teams to improve issue resolution and service efficiency
• Ensure compliance with HIPAA and HITECH Act in product design
• Participate in Agile ceremonies including sprint planning, backlog grooming, and retrospectives
• Validate delivered features through UAT, field feedback, and operational metrics
• Drive integration with EHR/EMR systems, service platforms, and IoT ecosystems
• Partner with DevOps teams on releases, monitoring, and continuous improvement
• Track and improve KPIs including uptime, response time, MTTR, and customer satisfaction

Technical Product Owner

• Own the product roadmap and backlog for healthcare IoT and connected device solutions
• Translate customer service workflows and field operations needs into product features and technical requirements
• Align product vision with system architecture in collaboration with Solution Architects
• Define user stories, acceptance criteria, and technical requirements for engineering teams
• Prioritize features based on business value, operational impact, and customer experience
• Drive development of solutions supporting device monitoring, diagnostics, remote support, and service automation
• Collaborate with customer service, support, and field teams to improve issue resolution and service efficiency
• Ensure compliance with HIPAA and HITECH Act in product design
• Participate in Agile ceremonies, including sprint planning, backlog grooming, and retrospectives
• Validate delivered features through UAT, field feedback, and operational metrics
• Drive integration with EHR/EMR systems, service platforms, and IoT ecosystems
• Partner with DevOps teams to ensure smooth releases, monitoring, and continuous improvement
• Track and improve KPIs including uptime, response time, MTTR, and customer satisfaction

Vice President

• Shape and execute the Education and Training strategy across the Americas
• Lead, challenge, and coach the regional organization
• Translate global strategy into a regional execution roadmap across business lines, zones, and countries
• Plan, develop, and deliver employee education for approximately 600 Application Specialists and 1,500 Customer Service Engineers
• Define and expand the regional Customer Education portfolio
• Own regional capacity and infrastructure planning
• Drive operational excellence, transparency, and performance management across the Education business
• Ensure safe, reliable, and uninterrupted operations of HUB Americas training facilities and events
• Develop HUB and Spoke training center capabilities across the region
• Plan strategic development of education locations across the Americas
• Ensure compliant and transparent operations, documentation, and EHS adherence
• Scale digital learning technologies, blended training models, and data-enabled education solutions
• Grow the Education Services portfolio to increase customer value, profitable revenue, digital adoption, and delivery efficiency
• Maximize synergies across departments, business lines, and locations

VP, Education and Development Center

Engineer

• Perform on-site installation of linear accelerators and imaging systems
• Diagnose, troubleshoot, service, and repair complex equipment and systems
• Check out and approve operational quality of system equipment
• Instruct customers in system operation and maintenance
• Serve as company liaison with customers on administrative and technical matters
• Provide field support for system hardware, software, PCs, networking, and wireless networking installations and upgrades
• Demonstrate equipment operation and specifications according to Customer Acceptance Procedure
• Advise customers on spare parts and emergency or contractual service requests
• Advise customers about Customer Technical Bulletins
• Record installation and upgrade work in company information systems
• Maintain professionalism and safety according to company and customer guidelines
• Perform parts inventory and ordering, replenish spare-parts kits, and manage consigned parts
• Maintain technical documentation to improve installation efficiency
• Submit field service reports, timesheets, expense reports, and other activity records
• Complete installation documentation and update tracking data
• Follow escalation procedures and request technical assistance when necessary

Installation Engineer – Linear Accelerators

Quality Specialist

• Review escalated complaint files for completeness, accuracy, and compliance with established procedures
• Contact complainants, complaint preparers, field personnel, and stakeholders to obtain missing or clarifying information
• Accurately document collected information in complaint-management systems
• Pull and monitor MQ reports each morning and midday
• Track new and open MQ tickets to ensure prompt review, updates, and resolution
• Manage a high-volume workload and maintain accurate documentation
• Collect, organize, verify, and analyze MQ-related data
• Create reports and visualizations
• Perform special research, data-gathering, and verification projects
• Identify documentation gaps, process concerns, and potential risks and escalate them
• Support field personnel with accurate, timely, compliant complaint documentation
• Maintain confidentiality and comply with quality, regulatory, and data-management requirements
• Lead MQ process training for new hires and provide team-wide training on updates
• Maintain training materials, process guidance, and reference documentation
• Perform checks and balances to verify adherence to procedures
• Provide coaching and clarification on process or documentation concerns
• Maintain knowledge of MQ process updates, changes, and implementations
• Promote knowledge sharing, consistency, accountability, and continuous improvement
• Collaborate with Field Service, Technical Support, Quality, and other cross-functional partners

Medical Quality Complaint Management Specialist

Full-stack Engineer

• Support sales teams and customers in identifying customer-specific interoperability solutions
• Draft detailed solution proposals and ensure feasibility
• Scope, plan, and monitor implementation projects in an international environment
• Follow agreed deadlines
• Technically develop, implement, test, and accept interface solutions following healthcare communication standards
• Develop customer-specific software features where required
• Maintain and support customers and their interface solutions in production
• Share experience and support other team members

Medical Software Engineer

• Support sales teams and customers in identifying customer-specific interoperability solutions
• Draft detailed solution proposals and ensure feasibility
• Scope, plan, and monitor implementations in an international environment
• Follow agreed deadlines
• Technically develop, implement, test, and accept interface solutions following healthcare communication standards
• Develop customer-specific software features where required
• Maintain and support customers and their interface solutions in production
• Share experience and support other team members

Inside Sales

• Drive sales across all modalities for Lab Diagnostic assays and devices
• Manage an assigned sales territory and plan its development to achieve sales quotas
• Plan, manage, and implement the Siemens CRM process
• Conduct customer calls to close business
• Complete administrative tasks supporting Siemens business objectives and departmental initiatives
• Achieve business objectives for the assigned territory, including account penetration with product, solution, and service offerings
• Guide development and execution of strategic account plans to achieve business goals and budgets
• Develop, build, and cultivate long-term customer and Siemens field sales team relationships
• Assist management in devising sales plans and developing forecasts
• Lead territory team reviews and updates on market, customer, and competitive conditions
• Create and deliver customized customer presentations based on clinical, operational, and financial needs
• Collect and share competitive information to improve market strategies
• Monitor and grow market share while maintaining business-unit profitability guidelines

Clinical Applications Specialist – Dosimetrist

Head of Customer Success, Laboratory Solutions

Healthcare Informatics Sales Executive

Healthcare Informatics Sales Executive

Medical Imaging Field Engineer 3 – AX/CT

Medical Imaging Field Engineer 3 – AX/CT

Grants Manager

Technical Product Owner

Technical Product Owner

VP, Education and Development Center

Installation Engineer – Linear Accelerators

Medical Quality Complaint Management Specialist

Medical Software Engineer

Medical Software Engineer

Inside Sales Executive, Assay