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Staff Outsource SolutionsCore Competencies
Role fitUse this summary to align your resume positioning with the role.
Demonstrates strong communication skills and professionalism while handling sensitive client inquiries and conducting thorough intake assessments. Familiarity with SSDI processes and the ability to document information accurately are essential for success in this role.
About the role
Key responsibilities & impact- Handle inbound SSDI inquiries and conduct initial client intake
- Gather and accurately document caller information
- Assess potential client eligibility based on intake guidelines
- Maintain professionalism and confidentiality when handling sensitive information
Requirements
What you’ll need- Excellent English communication skills with a neutral accent
- Previous experience in intake, customer service, or call handling preferred
- Familiarity with SSDI is an advantage
- Spanish proficiency is a plus but not required
- Must be willing to work from 6:00pm - 2:00am Central Time
Benefits
Comp & perks- Remote work arrangement
ATS Keywords
✓ Tailor your resumeTip: use these terms in your resume and cover letter to boost ATS matches.