Sun Life

Consultant

• Support continuous improvement initiatives and process redesign activities across GRS Operations
• Document current-state processes, identify gaps, support analysis, and help implement practical improvements
• Work with business partners and leaders to understand operational needs, gather information, and support improved processes and best-practice solutions
• Represent GRS Operations on projects and change initiatives involving process improvements, digital initiatives, regulatory changes, product changes, and operational readiness
• Support stakeholder communication by clarifying expectations, tracking progress, documenting decisions, and escalating risks or issues when needed
• Bridge Operations and IT by documenting business requirements, validating process impacts, and supporting end-to-end understanding of operational changes
• Support change management activities, including communications, training material updates, process documentation, and adoption support
• Create, maintain, and improve knowledge management content, process documentation, procedures, and job aids
• Support GRS and Payout Annuity tools, including micro-automation tools, by documenting processes, identifying enhancement opportunities, and supporting governance and risk management
• Support recurring operational activities such as RRSP deadline readiness, year-end readiness, audit support, and other business readiness activities

Operational Change and Execution Consultant

Data Scientist

• Translate business goals into analytical problems and identify optimal algorithms, statistical techniques, and traditional machine learning methods
• Work in cross-functional teams to develop machine learning and data science products
• Apply descriptive, predictive, and machine learning methods from design through implementation
• Perform feature engineering, model training, and model evaluation
• Use AWS services including SageMaker, Lambda, and other AI/ML services
• Work with data warehousing, pipelines, and big data technologies including AWS Glue, Glue Catalog, Glue Data Quality, and AWS Step Functions
• Break down data science development milestones into actionable goals, activities, and work plans
• Create and maintain technical design artifacts covering application functionality, data models, interfaces, and integrations
• Engage and negotiate with stakeholders and make business recommendations through presentations of findings
• Champion continuous improvement and foster innovation within the analytics community

Robotics

• Meet with stakeholders to understand workflows, pain points, and automation opportunities
• Document requirements, personas, and user stories for workflow automation
• Map current-state and future-state processes
• Build and test automated workflows using Microsoft Power Automate, ServiceNow automation, or similar tools
• Create reusable templates and best-practice automation patterns
• Follow development and change management standards
• Develop and execute test cases to validate automation behaviour
• Identify, log, and troubleshoot defects
• Work with developers and subject-matter experts to ensure solutions meet requirements
• Create workflow documentation, SOPs, and reference guides
• Assist in reporting automation or dashboard development
• Maintain version control of workflow assets
• Participate in Agile ceremonies, including standups, planning, demos, and retrospectives
• Collaborate with product owners, architects, analysts, and automation developers
• Escalate blockers early and contribute to continuous improvement
• Present deliverables to leaders and stakeholders

Student Process Automation Analyst, Winter 2027

Events

• Research and recommend venues, gifting, entertainment, and guest speaker options for specific events
• Support event registration
• Assist with Cvent reporting, data, and analytics to measure event ROI
• Support the hotel contract database for Toronto, Waterloo, and Montreal
• Create floor plans, name badges, welcome packages, and special gifts
• Research new vendors and services for recommended partners
• Detail business partner meeting minutes for assigned events
• Provide attendee coordination support
• Support internal, employee-facing, and client-facing onsite, offsite, and virtual events
• Collaborate with Event Producing, Strategy and Operations, and other Events and Experiences teams to deliver partner events

Student, Event Producing, People, Strategy & Enablement

Business Development Rep

• Recruit, onboard, train, develop, and coach developing advisors during their first four years
• Help advisors establish their businesses and build holistic financial services practices covering life and health insurance and wealth products
• Source advisor candidates through community contacts, referrals, and centres of influence
• Support candidates with licensing studies, market identification, business planning, and joint client appointments
• Oversee implementation of advisor onboarding plans
• Conduct training on product knowledge, sales processes, and pre- and post-sales support
• Coach advisors on prospecting, holistic practice development, cross-selling, sales cycles, business management, and related areas
• Help advisors achieve financial and strategic objectives, including sales growth, productivity, and client engagement
• Partner with head-office Centre of Excellence teams to support advisors
• Monitor and track advisor activities and analyze data to generate business insights
• Ensure compliant operations and required measures and activities
• Ensure advisors are trained, licensed, registered, and following product suitability reviews
• Escalate Client complaints and assess advisor investigations
• Ensure advisor conduct aligns with the Advisor Agreement
• Achieve recruiting and production metrics
• Foster positive District culture through events, recognition programs, and meetings
• Build Sun Life and local advisor community presence through events, activities, and sponsorships
• Report to the District Manager and collaborate with district and regional teams

Business Development Partner

Claims Specialist

• Review claims, interpret and compare contracts, disperse reimbursement, and ensure required documentation supports Stop Loss claim determinations
• Provide customer service and manage the financial risk associated with an assigned block of Stop Loss claims
• Apply contractual provisions, underlying plan specifications, professional case management resources, and claims practices to medical facts to decide reimbursement or denial
• Develop, coordinate, and implement an action plan for each accepted claim
• Ensure claims are managed effectively and cost-containment initiatives are implemented with clinical resources
• Determine claim eligibility by applying contractual provisions to medical facts and claim specifications
• Maintain claim blocks and meet departmental metrics
• Prepare written rationales for claim decisions based on contracts, plan specifications, and medical-record analysis
• Apply legal risk and regulatory/statutory guidelines, including HIPAA, privacy, and the Affordable Care Act
• Identify and coordinate internal and external medical, investigative, and legal resources
• Establish cooperative and productive relationships with professional resources

Claims Analyst, Health and Risk Solutions

Analyst

• Review claims and interpret and compare contracts
• Disperse reimbursement and ensure claims contain required documentation
• Apply contractual provisions, underlying plan specifications, professional case management resources, and claims practices to determine reimbursement or denial
• Provide customer service and manage financial risk for an assigned block of Stop Loss claims
• Develop, coordinate, and implement an action plan for each accepted claim
• Ensure claims are effectively managed and cost-containment initiatives are implemented with clinical resources
• Determine claim eligibility in a timely manner
• Maintain the claim block and meet departmental production and quality metrics
• Prepare written rationales for claim decisions based on contractual provisions, plan specifications, and medical-record analysis
• Engage internal and external medical, investigative, and legal resources
• Establish cooperative and productive relationships with professional resources

Stop Loss & Health Claim Analyst

General

• Participate in the Dean Connor Inclusion Scholarship & Internship Program
• Complete a paid four-month summer internship at Sun Life from May through August 2027
• Apply academic and professional interests across areas such as actuarial, corporate functions, digital business and technology, marketing, project coordination, finance, and HR
• Engage in professional mentorship, career coaching, and guidance from Sun Life management
• Identify and apply for full-time opportunities with Sun Life following graduation
• Potentially transition to full-time employment after the internship
• Submit a combined application document containing a personal essay, updated resume, and academic transcripts

Inclusion Scholarship Program for Black or Indigenous Students

• Determine the eligibility of assigned claims by applying contractual provisions to medical facts and claim specifications
• Apply contractual provisions from the underlying plan and Sun Life contract, especially regarding eligibility and exclusions
• Maintain claim block and meet departmental production and quality metrics
• Prepare written rationale for claim decisions based on contract provisions, plan specifications, and medical-record analysis
• Apply legal risk and regulatory/statutory guidelines, including HIPAA, privacy, and Affordable Care Act requirements
• Determine when and how internal and external medical, investigative, and legal resources add value
• Establish cooperative and productive relationships with professional resources
• Develop, coordinate, and implement action plans for accepted claims
• Ensure effective claim management and implementation of cost-containment initiatives with clinical resources
• Provide customer service and manage financial risk associated with assigned Stop Loss claims

• Recruit, onboard, train, develop, and coach developing advisors during their first four years
• Help advisors establish their businesses and build holistic financial services practices covering life and health insurance and wealth products
• Source candidates for Sun Life advisor roles through community contacts, referrals, and centres of influence
• Support candidates with licensing studies, market identification, business planning, and joint client appointments
• Oversee successful implementation of advisor onboarding plans
• Conduct training in product knowledge, sales processes, and pre- and post-sales support
• Coach advisors on prospecting, holistic business development, cross-selling, sales cycles, and business management
• Help advisors meet financial and strategic objectives, including sales growth, productivity, and client engagement
• Partner with head office Centre of Excellence teams to support advisors
• Monitor and track advisor activities and analyze data to generate business insights
• Oversee required measures and activities to ensure compliant operations
• Ensure advisors are trained, licensed, registered, and completing product suitability reviews
• Escalate Client complaints and support assessments and advisor investigations
• Ensure advisor conduct aligns with the Advisor Agreement
• Achieve recruiting and production metrics
• Foster a positive District culture through events, recognition programs, and meetings
• Build Sun Life and local advisor community presence through events, activities, and sponsorships
• Report to the District Manager and collaborate with district and regional teams

• Review claims and determine eligibility for assigned claims
• Interpret and compare underlying plan and Sun Life contract provisions
• Disperse reimbursement and determine reimbursement or denial
• Ensure claims contain required documentation for Stop Loss claim determination
• Provide customer service and manage financial risk for an assigned block of Stop Loss claims
• Apply contractual provisions, underlying plan specifications, medical facts, case management resources, and claims protocols
• Maintain the claim block and meet departmental metrics
• Prepare written rationales for claim decisions based on contract, plan specifications, and medical records
• Identify and use internal and external medical, investigative, and legal resources
• Develop, coordinate, and implement action plans for accepted claims
• Implement cost containment initiatives with clinical resources
• Establish cooperative and productive relationships with professional resources

Director

• Lead management reporting, forecasting, and business and strategic planning and analysis for the Wealth distribution channel within Retail Advice & Solutions
• Oversee complete, accurate, and timely monthly, quarterly, and annual sales and income reporting
• Develop RA&S Wealth Quarterly Business Review packages and explain current and forecasted income drivers
• Lead business and strategic planning and forecasting processes and influence outcomes with business partners and senior leaders
• Provide leadership and support for strategic projects, initiatives, and M&A activity
• Serve as point person for discussions with internal partners about sales data
• Support other Wealth reporting deliverables as required
• Build relationships with senior business partners, Finance leaders, and cross-functional stakeholders
• Identify and implement process improvements and automation to improve forecast accuracy and efficiency
• Lead and mentor a senior analyst

Director, Reporting – Analysis

Backend Engineer

• Lead and participate in designing, developing, and deploying Java REST web service APIs and microservices
• Use Docker and Kubernetes for API and microservice deployment
• Ensure service designs follow approved architecture
• Incorporate emerging API technologies
• Build event-driven services using Kafka
• Use and enhance DevOps tools and continuous delivery processes
• Mentor and support colleagues
• Identify, debug, and resolve service defects
• Support legacy APIs using technologies such as WebSphere, DB2, and Java UI when required
• Build microservices and domain services accessing MongoDB and PostgreSQL
• Build event-driven processes and microservices consuming Kafka topics

Senior Java Developer – Kafka, API

Communications

• Lead the strategy, planning and governance of workplace and tenant communications
• Develop integrated communication plans and messaging supporting employee experience, operational priorities and enterprise objectives
• Serve as the primary point of contact for workplace and building communications
• Establish and maintain communication standards, processes and best practices
• Lead employee-facing communications, including building notices, operational updates and workplace announcements
• Partner with cross-functional teams on workplace projects, programs, events and change initiatives
• Strengthen the CRE brand through strategic storytelling showcasing the team’s impact, services and contributions

Communications Advisor, Corporate Real Estate

• Provide advanced tax and estate planning solution advice to high net worth end-clients through financial advisors
• Educate financial advisors and internal audiences on new and existing tax-efficient products and services
• Keep regional sales teams current on tax and estate planning solutions
• Partner with the Regional Sales Director to drive wealth and insurance product sales
• Provide case consultation and support using tax-efficient insurance solutions
• Promote and deliver tax and estate planning advice to sales teams and distribution partners
• Deliver tax presentations to large audiences and promote sales tools, financial planning concepts and specialty needs analyses
• Consult with high net worth clients, accountants and lawyers on estate, wealth, business succession and business continuation planning
• Establish and enhance relationships across Sun Life distribution channels
• Create and deploy consumer and allied-advisor reference materials
• Deliver presentations, training workshops and client seminars
• Participate in case development, research and special illustrations
• Participate in industry profile-building activities
• Research and stay current on tax and estate planning issues

Operational Change and Execution Consultant

Data Scientist

Student Process Automation Analyst, Winter 2027

Student, Event Producing, People, Strategy & Enablement

Business Development Partner

Claims Analyst, Health and Risk Solutions

Stop Loss & Health Claim Analyst

Inclusion Scholarship Program for Black or Indigenous Students

Stop Loss & Health Claim Analyst

Business Development Partner

Claims Analyst, Health and Risk Solutions

Director, Reporting – Analysis

Senior Java Developer – Kafka, API

Communications Advisor, Corporate Real Estate

Director, Advanced Planning – Tax and Estate Planning