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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing FMLA and Short-Term Disability claims, ensuring compliance with federal and state leave laws while maintaining confidentiality. Proficient in case assessment, conflict resolution, and effective communication with claimants and employer representatives.
Highest-signal resume keywords
FMLA ManagementShort-Term Disability Case ManagementMedical Documentation ReviewConflict Resolution SkillsBilingual (Spanish Speaking)
About the role
Key responsibilities & impact- Manage and process FMLA, federal, military, state, company-specific leave claims, and Short-Term Disability claims
- Conduct case assessments and contact employees and client contacts by telephone, email, or meetings
- Explain leave management processes and employee accountabilities
- Develop and document factors supporting or inhibiting successful return to work
- Review information and consult health professionals, supervisors, and external vendors to make claim decisions
- Analyze medical certifications and documentation for regulatory compliance and policy adherence
- Inform claimants about required documentation, deadlines, claim status, and other claim information
- Determine return-to-work goals and support return-to-work planning
- Act as primary case contact and communicate with employer representatives throughout the claim lifecycle
- Follow operating procedures and attend required team meetings and training
- Complete other assigned projects and tasks
Requirements
What you’ll need- Minimum 3+ years of direct experience managing Leaves and STD disability case management
- Computer skills and ability to work primarily online in a paperless environment
- Strong interpersonal and helping skills
- Assessment and problem-solving skills
- Deep understanding of FMLA and state-specific leave laws
- Experience managing self-insured Short Term Disability (STD) plans and company-specific paid and unpaid leave policies
- Ability to review and interpret medical documentation and translate clinical restrictions against essential job functions
- Exceptional conflict resolution and negotiation skills
- Ability to handle sensitive medical information with extreme confidentiality and empathy
- Registered professional status within the disability management or professional health sector is a great-to-have
- Additional coursework in occupational health, rehabilitation, disability legislation, helping relationship skills, mediation, human resource management, disability insurance, psychological and workplace factors in disability is an asset
- Bilingual (Spanish speaking) is a great-to-have
- Associate’s Degree is a great-to-have
Benefits
Comp & perks- Competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan
- Flexibility to work in-office, virtually or a combination of both
- Generous company matched pension
- Opportunity to give back to communities
- Career growth and learning & development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Leave ManagementCase AssessmentRegulatory ComplianceMedical Certification AnalysisReturn-To-Work PlanningProblem-SolvingConfidentiality ManagementDisability Legislation UnderstandingSelf-Insured STD Plans ManagementOccupational Health Knowledge
Soft Skills
Interpersonal SkillsHelping SkillsNegotiation SkillsEmpathyCommunication Skills
Tools & Technologies
Paperless Environment ToolsOnline Case Management Systems
Certifications & Qualifications
Registered Professional Status in Disability Management
Industry Keywords
FMLAShort-Term DisabilityLeave LawsDisability InsuranceHuman Resource Management