Demonstrates expertise in managing complex field property claims, including conducting investigations, assessing coverage, and ensuring regulatory compliance. Proficient in negotiation and communication, with a strong focus on customer experience and mentoring junior staff.

Highest-signal resume keywords

Xactimate ProficiencyAdjuster LicenseClaims ManagementRegulatory ComplianceNegotiation Skills

About the role

Key responsibilities & impact

Independently manage moderate to complex and high-value field property claims
Conduct outside field investigations and catastrophe (CAT) response
Communicate empathetically and clearly with claimants and stakeholders throughout the claims process
Educate claimants and stakeholders, confirm next steps, and support a positive customer experience
Set reserves, authorize payments, and make financial decisions within authority
Lead investigations, assess coverage, and issue reservation of rights and coverage letters
Escalate issues as needed and investigate suspicious claims using advanced techniques and tools
Refer claims to the Special Investigation Unit (SIU) when appropriate
Identify risk-transfer and subrogation opportunities and support recovery efforts
Maintain detailed claim records and regulatory compliance
Prepare reports summarizing findings and recommendations
Coordinate with legal, underwriting, vendors, agents, and other stakeholders
Lead cross-functional meetings and communicate complex information to diverse audiences
Represent the company in mediations, arbitrations, and trials as needed
Mentor junior adjusters and support training initiatives
Contribute to best practices and educational materials

Requirements

What you’ll need

Bachelor’s degree or equivalent experience with claim handling
Typically requires 5–10 years of adjusting experience
Must have and maintain appropriate state adjuster licenses
Must maintain continuing education credits
Valid driver’s license
Strong Xactimate proficiency, preferably Level II Certified
Strong knowledge of local geography, regulations, public safety agencies, applicable statutes, regulations, case law, and third-party legal liability concepts
Skilled in negotiation and developing strategies to influence outcomes
Sound judgment and decision-making, including litigation and compliance matters
Clear and effective verbal and written communication
Highly organized, with strong time management and desk management skills
Ability to manage complex workflows and project work
Skilled in using claims systems and Microsoft Office Suite
Ability to use a personal computer and standard office equipment
Ability to sit and/or stand for extended periods
Required to work on-site as needed
Ability to travel as necessary
Ability to work in a fast-paced, changing, or stressful environment
Ability to perform work in a noisy/loud work environment
May be required to maintain sufficient home-based internet connection
Ability to operate a motor vehicle 4–5 hours per day and repeatedly enter and exit the vehicle
Ability to load and unload equipment and supplies weighing up to 30 pounds
Ability to bend, walk, and climb for several consecutive hours while inspecting damaged buildings
Ability to safely use a ladder and maintain balance while inspecting roofs
Ability to perform field work in adverse weather

Benefits

Comp & perks

Full-time/Exempt role
Remote work arrangement
Continuing education credits
Home-based internet connection may be provided/required as needed (posting does not specify an allowance)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims HandlingField InvestigationsFinancial Decision-MakingRisk-Transfer IdentificationReport PreparationWorkflow ManagementProject ManagementTechnical WritingStatutory KnowledgeAdvanced Investigation Techniques

Soft Skills

Empathetic CommunicationTime ManagementOrganizational SkillsJudgment and Decision-MakingMentoring

Tools & Technologies

Claims SystemsMicrosoft Office SuitePersonal ComputerStandard Office Equipment

Certifications & Qualifications

State Adjuster LicenseLevel II Xactimate CertificationContinuing Education Credits

Industry Keywords

Property ClaimsCatastrophe ResponseSubrogation OpportunitiesLegal CompliancePublic Safety Regulations