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Aspire General InsuranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in investigating and resolving automobile claims while ensuring compliance with industry regulations and company standards. Proven ability to mentor and develop frontline adjusters, manage multiple priorities, and maintain exceptional customer relationships.
Highest-signal resume keywords
Automobile Claims HandlingInvestigation And Evaluation SkillsInsurance Industry RegulationsMentoring And CoachingAnalytical And Decision-Making Skills
About the role
Key responsibilities & impact- Investigate, evaluate, and resolve automobile claims efficiently and accurately
- Review automobile claim investigations and provide recommendations and direction on claim handling
- Assist with frontline adjuster development through training, mentoring, and one-on-one coaching
- Provide additional leadership coverage and support when supervisors are unavailable or as directed by management
- Ensure claims comply with company standards, industry best practices, and applicable regulations
- Document investigations, evaluations, recommendations, and plans of action clearly and accurately
- Maintain professional correspondence, reports, and claim file documentation
- Provide exceptional service and maintain positive relationships with customers and business partners
- Assist with or lead claims projects involving other organizational areas
- Serve as a liaison for the Claims department when needed
- Support claims operations, procedures, workflows, and departmental initiatives
- Identify process and system improvement opportunities and provide recommendations to management
- Escalate potential quality, compliance, or operational concerns to management
- Support identification, recruitment, hiring, and development of talent
- Maintain confidentiality of sensitive employee and company information
- Comply with applicable state and federal laws, Department of Insurance requirements, carrier requirements, and company policies and procedures
Requirements
What you’ll need- Minimum 4 years of experience in the non-standard Property & Casualty insurance industry
- Experience handling both automobile property damage and bodily injury claims
- Strong understanding of insurance industry practices, standards, regulations, and terminology
- Strong investigation, evaluation, analytical, and decision-making skills
- Ability to manage multiple priorities in a fast-paced claims environment
- Strong written and verbal communication skills
- Ability to meet established performance goals
- Must be able to successfully complete a background check
Benefits
Comp & perks- Fully remote work arrangement
- Reasonable accommodations for qualified individuals with disabilities and sincerely held religious beliefs and practices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims InvestigationClaims DocumentationProcess ImprovementPerformance Goal AchievementBodily Injury Claims HandlingProperty Damage Claims HandlingRegulatory ComplianceAnalytical SkillsDecision-Making SkillsMulti-Priority Management
Soft Skills
Written CommunicationVerbal CommunicationCustomer ServiceLeadershipRelationship Management
Industry Keywords
Property And Casualty InsuranceClaims OperationsDepartment Of Insurance RequirementsIndustry Best PracticesConfidentiality