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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by educating customers on cannabis products and their effects while ensuring compliance with state regulations. Capable of efficiently processing orders and resolving customer issues in a fast-paced retail environment.
Highest-signal resume keywords
Customer Service ExperienceCash Handling ExperienceExcellent Communication SkillsAbility to Work IndependentlyConversational English Proficiency
About the role
Key responsibilities & impact- Guide customers through their cannabis journey by educating them on product benefits and potential side effects
- Explain products and their effects while providing excellent customer service
- Facilitate customer purchases in compliance with state regulations
- Provide exceptional, empathetic, and compassionate service to customers, patients, guests, and coworkers
- Deliver the TruExperience through elevated patient service standards, behaviors, and product knowledge
- Assist Managers and Shift Supervisors with returns according to company policy
- Prepare and process patient orders efficiently and promptly
- Follow Trulieve policies and procedures
- Work with the leader on duty to enhance customer experience
- Assist customers with product or device issues
- Collaborate with leadership and management to resolve customer issues
- Document customer issues and concerns in customer profiles
- Maintain a clean and well-stocked workstation
- Perform additional tasks assigned by management
- As needed, perform delivery associate duties, including following delivery procedures
- As needed, process online orders, including deliveries, within two hours
Requirements
What you’ll need- High-school diploma or equivalent and experience in the field or in a similar field
- Minimum 21 years of age, or minimum 18 in CT, PA, and WV
- Prior retail and/or customer service experience is a plus
- Prior cash handling experience
- Ability to work independently in a dynamic, fast-paced environment and with varied personalities and seniority levels
- Excellent verbal and written communication and people skills
- Ability to work effectively without supervision and in a team environment
- Strong interpersonal skills, business sense, professionalism, confidentiality, and discretion
- Ability to understand and follow written and oral instructions
- Ability to interact respectfully and politely with customers and team members
- Conversational English proficiency
- Ability to operate computers, laptops, electronic equipment, and telecommunication devices
- Mental and physical capacity to perform job duties
- Valid driver's license and clean driving record for the Delivery Driver role
- Ability to pass a comprehensive background record check
- Ability to move throughout the workday and work with ill, disabled, elderly, emotionally upset, and sometimes hostile people
- Ability to manipulate, push, pull, lift, carry, and position objects up to 50 lbs
- Availability for flexible hours, evenings, weekends, holidays, and after-hours business needs
Benefits
Comp & perks- Position is eligible for tips
- Comprehensive benefits package
- Paid time off
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingProduct KnowledgeCompliance with State RegulationsAbility to Lift Up to 50 lbsDelivery Procedures
Soft Skills
EmpathyInterpersonal SkillsProfessionalismConfidentialityDiscretion
Tools & Technologies
ComputersLaptopsElectronic EquipmentTelecommunication Devices
Certifications & Qualifications
Valid Driver's License
Industry Keywords
CannabisRetailPatient Service StandardsCustomer ExperienceBackground Record Check