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EverCommercePosted 10/21/2026full-timeRemote • Colorado • United States, CanadaJuniorMid-Level💰 $19 - $21 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in payment processing solutions, customer support, and compliance, with a strong focus on relationship-building and problem-solving in high-volume environments. Proficient in analyzing transaction trends and providing tailored retention solutions to enhance customer satisfaction.
Highest-signal resume keywords
Payment Processing SolutionsCustomer Support ExperienceCRM Systems ProficiencyFraud Prevention KnowledgeCritical Thinking Skills
About the role
Key responsibilities & impact- Deliver high-volume support via phone, email, and chat to SMBs, merchants, and clients using payment processing solutions
- Identify at-risk merchants by analyzing account activity, transaction trends, and support interactions; offer tailored retention solutions
- Troubleshoot and resolve transaction failures, funding delays, chargebacks, fraud alerts, and account changes
- Guide businesses through onboarding, platform navigation, and advanced account features
- Support direct software users, third-party partners, and integrated SaaS platforms
- Educate merchants on payment processing best practices, PCI compliance, and fraud prevention
- Identify and escalate complex payment disputes, risk assessment, and compliance cases
- Maintain accurate customer interaction, troubleshooting, and resolution records in the CRM system
- Contribute to a merchant-first support strategy
- Stay updated on payment processing regulations, chargeback policies, and industry trends
Requirements
What you’ll need- Previous experience in customer support, preferably in financial services, B2B payments, banking, or fintech is a plus, but not required
- Ability to effectively de-escalate calls and provide solutions that reduce churn and enhance customer satisfaction
- Comfortable working with CRM systems, payment gateways, and merchant account platforms
- Strong verbal and written communication skills, with the ability to explain technical payment processing concepts in an accessible way
- Adaptability to fast-paced, high-volume environments while managing multiple tasks efficiently
- Ability to quickly identify, troubleshoot, and resolve payment-related issues
- Strong critical thinking and analytical skills with a focus on finding solutions
- Ability to handle sensitive financial information with discretion and professionalism
- Strong commitment to customer satisfaction and relationship-building
- Must be eligible to work without sponsorship in the United States or Canada
Benefits
Comp & perks- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Day 1 robust health and wellness benefits, including an annual wellness stipend
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Transaction AnalysisTroubleshooting Payment IssuesChargeback ManagementPCI ComplianceRisk Assessment
Soft Skills
Effective CommunicationDe-Escalation TechniquesAdaptabilityRelationship-BuildingAnalytical Thinking
Tools & Technologies
CRM SystemsPayment GatewaysMerchant Account PlatformsSaaS Platforms
Industry Keywords
Financial ServicesB2B PaymentsBankingFintechPayment Processing Regulations