Demonstrates expertise in building customer relationships and providing tailored banking solutions, with a strong focus on digital engagement and compliance with banking regulations. Proficient in assessing customer needs and recommending appropriate financial products and services.

Highest-signal resume keywords

Retail Banking ExperienceNational Mortgage Licensing System (NMLS) RegistrationCustomer Service SkillsDigital Product DemonstrationRelationship Building

About the role

Key responsibilities & impact

Build relationships with customers through in-person, appointment-based, and virtual engagement
Provide counsel while adapting a digital-first mindset
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on available deposit and loan products and services
Recommend solutions based on customers’ unique goals and needs
Work from a U.S. Bank location for all scheduled work days
Occasionally work in other nearby locations

Requirements

What you’ll need

High school diploma or equivalent
Relationship Banker 1: Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
Relationship Banker 2: Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
Senior Relationship Banker: Typically has five or more years of job-related, retail banking experience or a combination of experience and commensurate training
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Required NMLS registration process includes a criminal background and credit check
Proven ability to build and foster relationships with clients through proactive outreach and follow up
Ability to effectively engage and communicate with clients
Knowledge of applicable bank and branch policies, procedures and support systems
Customer service and interpersonal skills
Experience using and demonstrating digital products and self-service technologies
Ability to identify customer needs and make appropriate recommendations
Ability to work in other nearby locations on occasion
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Banking Needs AssessmentDeposit Product KnowledgeLoan Product KnowledgeCustomer Account ProcessingProactive Outreach

Soft Skills

Interpersonal SkillsEffective CommunicationAdaptability

Tools & Technologies

Self-Service TechnologiesDigital Banking Products

Certifications & Qualifications

NMLS Registration

Industry Keywords

U.S. Bank PoliciesCode of EthicsBusiness ConductS.A.F.E. Act Compliance