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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and mentoring abilities in a customer service environment, ensuring team efficiency and high-quality service delivery. Possesses extensive experience in managing customer interactions and resolving issues related to technical products and services.
Highest-signal resume keywords
Team Leadership ExperienceCustomer Service ExperienceCall Center ManagementInterpersonal SkillsProblem Resolution
About the role
Key responsibilities & impact- Lead, motivate, and develop a customer care team to deliver outstanding service
- Ensure resources are in place and employees are trained to resolve customer issues quickly
- Track and handle call volume for optimal efficiency
- Monitor employee-customer interactions and mentor the team to improve service quality
- Apply policies, procedures, and guidelines appropriately
- Set an example for interpersonal skills, work ethic, and judgment
- Direct a team answering questions and resolving customer issues involving devices, billing, and other matters
Requirements
What you’ll need- Bachelor’s degree or four or more years of work experience
- Four or more years of relevant experience, demonstrated through work experience and/or military experience
- Willingness to work evenings, weekends, and holidays
- Home office located within 75 miles of Scranton, PA and/or Philadelphia, PA
- Customer service or call center experience, ideally with technical products or services
- Team leadership experience, preferably in customer service or a call center environment
Benefits
Comp & perks- Medical, dental, and vision insurance
- Short- and long-term disability insurance
- Basic and supplemental life insurance
- AD&D insurance
- Identity theft protection
- Pet insurance
- Group home and auto insurance
- Matched 401(k) savings plan
- Up to 8 company-paid holidays per year
- Up to 6 personal days per year
- Paid parental leave
- Adoption assistance
- Tuition assistance
- Premium pay opportunities including overtime, shift differential, holiday pay, and allowances
- Newly hired employees receive up to 15 days of vacation per year, increasing with additional service
- Remote work from home with occasional in-person trainings and meetings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer ServiceCall Center OperationsIssue ResolutionEmployee TrainingPerformance Monitoring
Soft Skills
MotivationJudgmentWork Ethic
Industry Keywords
Technical ProductsCustomer CareService QualityPolicies and ProceduresCall Volume Tracking