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Posted: 10/20/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing individual and group support, developing and implementing Action Plans, and promoting self-advocacy and empowerment among members. Proficient in maintaining program records, coordinating community resources, and ensuring compliance with mental health documentation standards.
Highest-signal resume keywords
Human Services ExperienceAction Plan DevelopmentCrisis Intervention TrainingCPR CertificationFirst Aid Certification
About the role
Key responsibilities & impact- Provide individual and group support to Clubhouse members
- Assess, develop, and implement Action Plans with members
- Advise members and promote self-advocacy, choice, responsibility, and empowerment
- Communicate and reinforce Clubhouse culture and philosophy
- Link members with community services and resources
- Teach, coach, facilitate, and support skill development across Clubhouse work areas
- Provide meaningful work opportunities and encourage participation in work area activities
- Plan, implement, and evaluate work area services as needed
- Maintain program records according to Massachusetts Department of Mental Health documentation standards
- Attend trainings, conferences, staff meetings, supervision, and professional development activities
- Assist with orientation of new staff and members
- Maintain communication with supervisors and coworkers
- Help maintain the physical site and participate in Clubhouse events
- Provide coverage and assistance for onsite and offsite program activities and daily requirements
- Provide occasional weekend, evening, and holiday coverage
- For Education staff: create assessment tools, develop educational curricula, use online courses and teaching tools, supervise tutors, conduct classes, coordinate educational opportunities, establish college and university affiliations, and support peer leadership and Peer Specialist certification
- For Intake, Outreach, and Housing staff: manage the work area, coordinate orientation/outreach/housing efforts, conduct intake and assessments, monitor Action Plans, and serve as a resource for members, families, providers, and community representatives
- For Health, Wellness and Life Skills staff: develop culinary opportunities, coordinate nutritious meals, monitor food inventory and budgets, train members in culinary skills, and maintain health and sanitation standards
Requirements
What you’ll need- One to three years' experience in human services field required
- Advanced training, experience, or professional credentials required for Clubhouse Counselor II positions
- In some cases, experience may be substituted for academic training
- High school diploma or equivalent required
- Bachelor's degree in psychology, rehabilitation counseling, special education, or related field preferred
- Valid driver's license required at time of employment
- At least 21 years of age
- Valid US driver's license maintained for at least six months
- Adequate insurance and safe driving record if using a personal vehicle
- Must pass a driver's screening background check
- Ability to stand, walk, bend, kneel, stoop, crouch, crawl, climb, and perform physically active work
- Must lift at least 25 pounds using proper lifting techniques or a two-person lift
- Ability to operate a computer, calculator, copier, and printer
- Ability to assist clients with activities of daily living
- Ability to communicate with clients, staff, and external representatives
- CPR required within two weeks of hire
- First Aid required within two weeks of hire
- Crisis Intervention/Staff Safety and Infectious Diseases training required within six months of employment
- Other training as assigned
- Health and Wellness incumbents must complete training and pass the ServSafe exam within six months of hire
Benefits
Comp & perks- A fully funded 401(a), employer-sponsored retirement plan requiring no employee contribution
- Employee-funded 403(b) plan
- Medical, Dental and Vision plans for eligible employees scheduled to work 30+ hours per week
- Employer contribution toward medical insurance
- Employer-paid Life, Accidental Death & Dismemberment, and Long-Term Disability Insurance
- Employer-paid Short-Term Disability Insurance for qualifying employees
- Flexible Spending Reimbursement Accounts for Health and Dependent care
- Voluntary Term Life, Whole Life, Accident, Critical Illness, and Hospital Indemnity Insurance
- Generous paid time off for employees scheduled to work 20+ hours per week
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Assessment DevelopmentSkill Development FacilitationCulinary Skills TrainingIntake and Assessment CoordinationHealth and Sanitation Standards Maintenance
Soft Skills
CommunicationTeam CollaborationEmpowerment PromotionCoachingSupportive Leadership
Tools & Technologies
ComputerCalculatorCopierPrinter
Certifications & Qualifications
CPRFirst AidCrisis Intervention/Staff Safety TrainingServSafe Certification
Industry Keywords
Clubhouse ModelMental HealthCommunity ServicesRehabilitation CounselingDaily Living Activities