Vivo (Telefônica Brasil)

Manager

• Manage the company’s sales operations and customer relationships remotely
• Identify product needs to meet customer requirements
• Act as an intermediary between customers and the company
• Serve customers with moderately complex needs
• Comply with the requirements for maintaining the Occupational Health and Safety Management System
• Participate in Occupational Health and Safety programs
• Implement Telefónica’s Environmental Policy in daily activities to ensure sound environmental management practices

IS Business Manager III

Backend Engineer

• Serve as the backend technical reference (Java / Spring Boot) in the evolution of payment platforms
• Technically lead end-to-end initiatives: discovery, design, development, and support of backend services
• Design and implement REST APIs and distributed services (microservices) for high-scale transaction environments
• Ensure the quality, performance, scalability, and security of backend applications
• Ensure idempotency, resilience, consistency, and low latency
• Define and implement technical standards, best practices, and Spring Boot-based frameworks
• Evolve and maintain event-driven architectures and messaging integrations
• Define automated backend testing strategies, including unit, integration, and contract testing
• Implement and enhance observability practices, including logs, metrics, tracing, and alerts
• Work collaboratively with product, architecture, and operations teams
• Support technical decisions and promote backend engineering best practices
• Take a hands-on role in developing and enhancing critical services

Backend Specialist, Java – Spring Boot

Customer Support

• Work on a 24/7 rotating shift schedule covering Vivo’s DWDM, broadband, and IP network infrastructure across the SPI region
• Ensure network integrity and availability through corrective and preventive actions
• Monitor the event queue, identifying and implementing remote corrections
• Provide telephone support to field teams and assist with testing involving other networks

Junior Customer Service Analyst

Systems Engineer

• Manage highly complex projects from ideation through delivery to the customer’s production environment
• Oversee the entire project lifecycle
• Collaborate with and coordinate departments, stakeholders, partners, and external suppliers
• Discuss solutions with the technical team and propose innovative, efficient, and competitive solutions
• Resolve issues, outstanding items, and blockers that could put the schedule at risk
• Facilitate integration between AI developers and the Product Owner
• Coordinate the development of applications using AI techniques
• Design, develop, and implement advanced natural language processing models for supervised and generative AI
• Work on AI projects using techniques such as generative AI, NLP, LLMs, Machine Learning, and neural networks

Systems Architect – Specialist

Analyst

• Lead the discovery, analysis, and detailed definition of business needs across strategic digital transformation initiatives
• Conduct workshops, discovery sessions, and stakeholder alignment meetings
• Translate business needs into functional requirements, user stories, business rules, and acceptance criteria
• Create and maintain functional artifacts, process flows, user journeys, and solution documentation
• Serve as the primary functional point of contact for multidisciplinary teams throughout the development lifecycle
• Lead backlog refinement, ensuring clarity, prioritization, and strategic alignment
• Participate in defining and evolving solutions with Architecture, Technology, Product, and Business teams
• Support the definition of MVPs, releases, and digital product evolution strategies
• Oversee user acceptance testing, integration testing, business validations, and production deployments
• Ensure traceability between business objectives, requirements, development, and deliverables
• Identify opportunities for simplification, automation, and continuous improvement
• Use Artificial Intelligence and prompt engineering techniques for discovery, documentation, requirements, impact analysis, and insight generation
• Promote AI best practices and evaluate new solutions to accelerate delivery and generate business value

Functional Analyst – Senior

Human Resources

• Serve as a strategic consultant to leaders in Staff functions, aligning business needs and People solutions with strategic planning
• Manage and develop a team of HRBPs, ensuring service excellence for supported business areas
• Lead organizational development, succession planning, culture, employee engagement, and workplace climate initiatives
• Lead and support performance management, compensation, internal mobility, training, and development processes
• Analyze People and business metrics to support strategic decision-making
• Act as the strategic link between supported business areas and HR Centers of Excellence (CoEs), including Talent Acquisition, Compensation, and Learning & Development
• Lead organizational change and transformation initiatives, fostering a high-performance culture
• Act as a strategic partner to the Communications and Sustainability, Legal/Corporate Affairs, and Compliance functions
• Manage a client portfolio serving an average of 12 directors, 85 executives, and a team of 4 employees

HR Business Partner Manager – HRBP

Sales Development Rep

• Serve B2B customers
• Prospect new accounts from predefined leads
• Present the GUD portfolio (free energy market)
• Serve customers through digital channels
• Monitor channel and customer portfolio performance indicators
• Analyze data and execute commercial initiatives to achieve and exceed targets
• Resolve critical situations through ongoing contact with customers and internal teams
• Collaborate with Business Managers to map contacts and define joint engagement strategies