Vivo (Telefônica Brasil)

Marketing Analyst

• Create graphic assets for digital and offline channels, ensuring visual impact and alignment with brand identity
• Develop creative concepts and key visuals for communication, incentive, and engagement campaigns
• Adapt and repurpose campaigns for different formats and platforms
• Create institutional and executive presentations with a high visual standard
• Support the production of audiovisual materials, motion graphics, and interactive content
• Ensure visual consistency across all communication touchpoints
• Plan and develop communication and engagement journeys for campaigns, incentive programs, launches, training sessions, and strategic initiatives
• Build content strategies and calendars aligned with business objectives
• Translate complex information into clear, relevant, and engaging narratives for different audiences
• Develop announcements, scripts, executive presentations, newsletters, digital content, and institutional materials
• Develop creative solutions to increase engagement among internal and external audiences
• Support relationship-building projects, events, conventions, training sessions, and brand experience initiatives
• Contribute to the evolution of the communication experience throughout users’ journeys
• Ensure project visibility through consistent communication journeys
• Partner with business, marketing, communications, suppliers, and agencies
• Prepare creative briefs and track schedules, approvals, and deliverables
• Ensure project quality, consistency, and timely delivery
• Monitor trends in design, communications, user experience, social media, and Artificial Intelligence
• Identify opportunities for innovation, automation, and communication process improvement
• Use Artificial Intelligence to create content, develop creative assets, personalize journeys, and optimize results

Senior Trade Marketing Analyst

Human Resources

• Coordinate Occupational Health processes, ensuring compliance with legislation, regulatory requirements, and corporate guidelines
• Lead occupational health programs and routines, including pre-employment, periodic, job-transfer, return-to-work, and termination medical examinations
• Monitor medical and social security leave cases, promoting integrated return-to-work initiatives
• Manage occupational restrictions, functional rehabilitation, and inclusion and support processes for people with disabilities (PwD)
• Manage and develop the Occupational Health team
• Monitor, analyze, and present health, absenteeism, leave, and occupational restriction indicators, proposing action plans and improvements
• Ensure the quality, integrity, and confidentiality of information in compliance with eSocial, Brazil’s General Data Protection Law (LGPD), and legal obligations
• Coordinate vendors and partners, contracts, SLAs, performance indicators, and optimization initiatives
• Collaborate with Occupational Safety, HR Operations, Legal, and business areas
• Lead process transformation, innovation, automation, and digitalization projects
• Support audits, inspections, and compliance processes, ensuring documentation, traceability, and supporting evidence
• Prepare analyses, management reports, and executive presentations to support data-driven decision-making
• Contribute to health, well-being, health promotion, and occupational risk management programs

HR Products Coordinator – Occupational Health

Systems Engineer

• Serve as Tech Lead, supporting the sustainability and ongoing operation of the area’s application ecosystem
• Apply best practices and business knowledge to improve products or services
• Analyze and approve pull requests submitted by the area’s developers
• Govern implementations and negotiate deadlines
• Solve moderately complex problems
• Work autonomously with minimal guidance, setting priorities for yourself and the squads
• Work on the GPS system, which enables customer service teams to map, diagnose, and resolve issues and provides an API for other Vivo digital solutions

Mid-Level Systems Analyst / Tech Lead

Consultant

• Lead sustainability and ESG maturity assessments, studies, technical opinions, and business cases, evaluating socio-environmental risks, opportunities, impacts, and dependencies
• Integrate financial and reputational considerations and propose and implement roadmaps aligned with international best practices, regulatory requirements, and business priorities
• Design, implement, and improve Sustainability, Social Responsibility, and Environmental Management Systems
• Promote governance and risk management; define indicators; monitor performance; and plan and oversee internal and external audits
• Implement continuous improvement action plans based on frameworks and standards such as IWA 48:2024, ABNT PR 2030, ISO 14001, ISO 26000, and SA8000
• Lead socio-environmental due diligence processes, including Human Rights Due Diligence (HRDD) and the Corporate Sustainability Due Diligence Directive (CSDDD)
• Identify, prevent, mitigate, remediate, and monitor social and environmental impacts, risks, opportunities, and dependencies across operations, subsidiaries, the value chain, and M&A projects
• Lead projects addressing environmental issues, decent work, forced labor, child labor, discrimination, community and Indigenous Peoples’ rights, health and safety, privacy, inclusion, and digital rights
• Develop and implement sustainable innovation programs and projects with positive socio-environmental impact
• Use advanced data intelligence and Big Data for Social Good to anticipate emerging trends and risks
• Develop projects in partnership with internal teams, suppliers, and stakeholders
• Serve as a technical reference for senior leadership, internal teams, and strategic partners, promoting training, change management, and a sustainability culture

Sustainability Consultant – Exclusive Opportunity for Black and Brown Candidates

• Help define the test automation pipeline within the DevOps pipeline
• Define automated testing process methodologies
• Implement and promote a culture of test automation
• Develop and maintain the testing strategy across all levels of software testing
• Improve quality assurance productivity through automation, tools, and best practices
• Promote the use of AI in the software quality phase
• Develop AI prompts, agents, and MCPs focused on software quality
• Promote a culture of quality throughout the organization
• Interact and collaborate with Telefónica Group development teams in Brazil and worldwide

Senior Systems Developer

Customer Support

• Transform data into business intelligence by identifying opportunities, correlating metrics, and directing actions to improve customer experience and operational efficiency
• Correlate technical, operational, and customer experience metrics, identifying trends, performance issues, and opportunities for improvement
• Conduct root cause analyses and support structural initiatives to improve network quality
• Build and enhance dashboards, metrics, and management views using Business Intelligence tools
• Process, clean, and analyze large volumes of data from different sources
• Support process automation initiatives to increase operational efficiency
• Use advanced analytics and Artificial Intelligence tools to generate insights and optimize processes
• Collaborate with Operations, Engineering, Field Services, and other partner teams, promoting an analytical and results-oriented approach

Mid-Level Customer Service Analyst

• Manage the project lifecycle, from planning through closure
• Apply project management best practices
• Work with strategic stakeholders
• Define and implement communication plans
• Present reports and performance metrics
• Transform client-area challenges into high-level solutions
• Conduct business and systems feasibility analyses
• Participate in meetings and gather requirements from clients
• Provide efficient alternatives and prepare technical specifications
• Prepare documentation, develop software, test solutions, and monitor progress
• Drive continuous improvement
• Comply with Occupational Health and Safety Management System requirements
• Participate in Occupational Health and Safety programs
• Implement Telefónica’s Environmental Policy in daily activities
• Serve as an SAP Functional Consultant on implementation, rollout, and continuous improvement projects

ERP Systems Consultant

Security Analyst

• Develop and maintain the back-office dashboard, including front-end interfaces and back-end integrations, for Artificial Intelligence products
• Design and consume efficient, scalable, and secure RESTful APIs
• Create functional, responsive, and intuitive interfaces for internal users and operational metrics management
• Implement access and security controls, including authentication, RBAC-based authorization, and audit logs, applying Security by Design principles
• Map, integrate, and optimize queries in relational databases for real-time data display and consumption
• Ensure stability and quality through unit and integration testing, coding best practices, and version control
• Investigate and resolve technical incidents in production
• Document technical components and integration workflows
• Collaborate with data engineers and AI scientists

Mid-Level Information Security Analyst

Manager

• Manage the company’s sales activities and customer relationships remotely
• Identify product needs to meet customer requirements
• Serve as an intermediary between customers and the company
• Support customers with less complex needs
• Comply with the requirements for maintaining the Occupational Health and Safety Management System
• Participate in Occupational Health and Safety programs
• Understand and implement Telefónica’s Environmental Policy in daily activities
• Ensure good practices in the company’s environmental management

Business Manager II

• Drive the enhancement and ongoing support of the corporate authentication and identity platform
• Implement and support OAuth, OIDC, and SAML integrations between applications and the IAM platform
• Participate in migrating legacy applications to the new authentication platform
• Perform advanced troubleshooting of incidents related to authentication, authorization, and federation
• Support architectural decisions and analysis of application security requirements
• Work closely with development, infrastructure, architecture, and security teams
• Prepare technical documentation, runbooks, and operational procedures
• Ensure adherence to security best practices, access governance, and compliance requirements
• Guide and implement architecture, service, system, and application solutions
• Provide support to internal teams, customers, and vendors
• Work directly with Product Managers, Scrum Masters, Product Owners, Developers, Researchers, and Designers

Senior Systems Analyst

• Lead Oracle BRM-related development within the transformation program and other company projects
• Define reference architectures for new products, offers, customer journeys, and billing processes
• Ensure solutions align with corporate architectural principles and business needs
• Serve as a technical reference for development, engineering, operations, and partner teams
• Design integrations between Oracle BRM and BSS/OSS ecosystem systems, including CRM, Order Management, Product Catalog, Middleware, and digital platforms
• Lead impact analyses, technical assessments, and the definition of evolution roadmaps
• Support technology modernization, automation, and the adoption of API- and event-driven architectures
• Ensure non-functional requirements for performance, availability, security, observability, and resilience
• Develop technical enhancements across any application module

Systems Architect, BRM, Oracle

Assistant

• Monitor and handle customer service activities, administratively routing processes related to installations, faults, address changes, and provisioning
• Support the monitoring of quality indicators related to installations, address changes, and repairs
• Implement process improvement initiatives related to customer satisfaction, based on TDNA scores and responses
• Manage compliance with Anatel indicator deadlines
• Manage the handling of escalations, V customers, and VIP customers
• Monitor the backlog and prioritize emails
• Report daily situations and issues
• Update operational reports
• Contribute to resolving departmental issues by identifying potential failures and directing exception-volume deviations to interfacing departments when necessary

Technical Assistant

Compliance

• Serve as a regulatory reference on topics related to the digital ecosystem, public policy, and technological transformation
• Ensure that products, services, and initiatives are aligned with the applicable regulatory framework
• Lead, together with business, engineering, technology, and legal teams, strategic and economic-regulatory analyses of new regulations and their impact on the company
• Promote institutional alignment on regulatory and legislative matters
• Coordinate positions, submissions, and interactions with Anatel, the Ministry of Communications, and other relevant government bodies and entities
• Develop strategic analyses on digital platforms, artificial intelligence, data protection, innovation, connectivity, and cybersecurity
• Conduct forward-looking studies on regulatory, legislative, technological, and competitive trends
• Identify business risks and opportunities
• Prepare executive presentations, opinions, and strategic materials to support senior leadership
• Represent the company in industry forums, working groups, associations, and strategic discussions
• Contribute to the development of public policies and the defense of institutional and business interests
• Lead initiatives to simplify, automate, and digitally transform regulatory processes

Regulatory Affairs Consultant

Strategy

• Coordinate activities related to Vivo’s Strategic Plan, consolidating analyses, hypotheses, scenarios, and recommendations for senior management
• Identify and analyze relevant topics, developing strategic recommendations to support decisions by the Office of the President, Executive Vice Presidents, executive leadership, and Boards
• Monitor market trends, competitive moves, regulatory changes, and emerging technologies
• Structure and lead studies on new businesses, growth opportunities, competitors, industry transformation, strategic topics, and risks
• Generate strategic insights through the analysis of data and information
• Partner with business and corporate functions on priority initiatives and strategic discussions
• Help identify, prioritize, and monitor strategic projects
• Manage short-term strategic projects or the initial phases of longer-term projects
• Develop executive materials for executive leadership, committees, and internal audiences
• Support executive leadership and global teams in strategy and Strategic Plan activities
• Lead and develop a Strategic Planning team, fostering collaboration, continuous learning, and excellence in results

Strategic Projects Manager

Software Engineer

• Work on SAP development, contributing to the support, enhancement, and modernization of Vivo’s enterprise solutions
• Provide corrective, adaptive, and evolutionary support for existing SAP solutions, ensuring availability, performance, and quality
• Reduce the backlog of recurring issues through permanent solutions and structural improvements
• Identify opportunities to use SAP BTP for extensions and integrations
• Develop and support solutions on the SAP Business Technology Platform, integrating SAP and non-SAP systems
• Participate in defining architectures and integration strategies across SAP ECC, SAP BTP, and corporate platforms
• Support the development and evolution of applications, extensions, and services on SAP BTP
• Promote extensibility best practices, reducing excessive customizations in the SAP core
• Analyze and resolve incidents related to SAP ECC and SAP BTP platforms
• Conduct technical and functional impact analyses for enhancements, projects, and strategic initiatives
• Work with functional teams, architects, vendors, and business units to define and implement solutions
• Provide technical support for the SAP S/4HANA implementation program
• Assess the impacts of existing customizations and integrations, reducing risks in the transition to SAP S/4HANA
• Conduct code reviews and provide technical mentoring to developers
• Create and maintain technical documentation for developments, integrations, and solutions