Vivo (Telefônica Brasil)

People Operations

• Perform tasks related to voice services, supporting internal and external customers
• Proactively meet the department’s requirements, demonstrating a willingness to learn and share knowledge
• Contribute to team development and the challenges established
• Research and recommend new network solutions and equipment
• Improve network performance and align solutions with quality standards and resource optimization guidelines for fixed and mobile networks
• Work on digitization and automation initiatives to reduce repetitive tasks
• Develop and apply digital transformation best practices

Junior Telecom Analyst – Exclusive Opportunity for People with Disabilities (PwD)

Assistant

• Monitor and handle customer service activities, administratively forwarding processes related to installation, faults, address changes, and provisioning
• Support the monitoring of quality indicators related to installations, address changes, and repairs
• Carry out process improvement initiatives related to customer satisfaction, based on TDNA ratings and responses
• Manage compliance with Anatel indicator deadlines
• Manage the execution of escalations and service for V and VIP customers
• Monitor the backlog and prioritize emails
• Report daily situations and issues
• Update operational reports
• Contribute to resolving departmental issues by directing potential failures and deviations in exception volumes to interface teams when necessary

Technical Assistant

• Monitor and handle customer service activities, administratively coordinating the execution of processes related to installations, service faults, address changes, and provisioning
• Support the monitoring of quality indicators related to installations, address changes, and repairs
• Implement process improvement initiatives related to customer satisfaction, based on TDNA ratings and responses
• Manage compliance with Anatel indicator deadlines
• Manage the execution of escalations, V customers, and VIP customers
• Monitor the backlog and prioritize emails
• Report daily situations and issues
• Update operational reports
• Contribute to resolving departmental issues by identifying potential failures and volume deviations in exception cases and directing them to the relevant interfacing departments when necessary

Analyst

• Analyze and interpret financial and operational information
• Prepare strategic reports to support the market and regulatory authorities
• Prepare data and documents for obligations to B3, CVM, SEC, and other entities
• Ensure compliance with Brazilian and U.S. market regulations
• Gather information from internal departments for periodic reports and market announcements
• Contribute to preparing the data underlying quarterly earnings materials, including the Earnings Release and Results Presentation
• Support executives in meetings with domestic and international analysts and investors
• Provide accurate information about the Company
• Ensure the Investor Relations website is continuously updated
• Prepare monthly reports on shareholding composition and major shareholders

Senior Analyst, Investor Relations

• Support operations and maintenance activities for the 2G, 3G, 4G, and 5G mobile network
• Monitor performance and quality indicators for the radio access network
• Ensure the quality of corrective and preventive actions addressing recurring failures in the RF segment
• Support the investigation and resolution of network degradations and failures
• Prepare RF guidelines, technical reports, and management presentations
• Track mobile network deployment, modernization, and expansion activities
• Collaborate with Engineering, Deployment, and supplier teams

Junior Telecom Analyst

Attorney

• Provide legal counsel on consumer law and Brazil’s General Data Protection Law (LGPD)
• Conduct legal analysis of products and services
• Draft and review contracts, amendments, and notices for the B2B and sponsorship segments
• Review and draft promotion regulations
• Analyze and review advertising materials and offers
• Assess sponsorship arrangements

Junior Attorney

Consultant

• Contribute to the definition and evolution of Web and Mobile application architecture
• Support the implementation of architectural standards defined by the department
• Participate in the technical design of digital solutions
• Contribute to the adoption of engineering and architecture best practices
• Support development teams in applying established standards
• Assess technical trade-offs and support architectural decisions
• Contribute to the evolution of corporate frameworks and libraries
• Help resolve highly complex technical issues

Web and Mobile Consultant

Business Analyst

• Translate commercial strategy into performance, productivity, and execution excellence across sales channels
• Connect data, business intelligence, and commercial execution to support strategic decision-making
• Transform large volumes of information into insights to support strategic decisions
• Develop executive dashboards
• Automate reports
• Integrate different data sources
• Influence decisions through robust analysis
• Work within the SPC Regional Directorate in São Paulo, in the Consumer Senior Management team

Senior Sales Management Analyst

• Analyze and handle low- and medium-complexity criminal cases
• Provide legal support to the Corporate Investigations Management team
• Guide internal investigations and assess their legal implications
• Develop strategies for holding parties liable for unlawful acts, asset recovery, damages claims, and protection of the company’s reputation
• Monitor investigative measures, police proceedings, and court proceedings
• Prepare legal opinions, technical reports, executive presentations, notices, contract drafts, and other legal documents
• Research legislation, legal scholarship, case law, and legal theories
• Advise internal departments on incidents and legal matters
• Participate in hearings, interviews, and meetings with authorities and public agencies
• Improve the department’s workflows, processes, controls, and strategies
• Monitor and control matters handled by the legal team
• Register, monitor, and update assigned cases
• Manage the hearing schedule and required actions
• Draft responses to official letters and requests of low and medium complexity
• Update metrics, management controls, and reports
• Control expenses, billing, and outsourced law firms
• Liaise with external law firms and monitor cases handled on behalf of the company

Junior Attorney – Corporate Investigations, Criminal Law

Human Resources

• Act as a strategic people partner, connecting the needs of the assigned client portfolio with Vivo’s strategic objectives through data analysis, active listening, and insight generation
• Serve as a reference point for People Management subsystems and connect the business with specialist teams
• Support managers in performance management and talent development, including high-potential employees, succession planning, internal mobility, organizational climate, culture, and engagement
• Conduct organizational diagnoses and propose data-driven HR solutions based on metrics, indicators, and best practices
• Design, implement, and monitor customized programs and initiatives
• Conduct organizational structure analyses and support headcount planning, internal mobility, job openings, and recruitment and selection strategies
• Handle reports and complaints by conducting analyses and monitoring action plans
• Uphold organizational policies, regulations, guidelines, and culture while ensuring labor-law compliance
• Support organizational transformation, cultural change, and continuous improvement initiatives
• Work collaboratively with specialist People teams
• Use methodologies, frameworks, and tools to strengthen the strategic role of the Business Partner
• Monitor and apply trends in the People function

Senior HR Internal Consulting Analyst

• Monitor and manage customer service activities, administratively coordinating the execution of processes related to installations, repairs, and services
• Monitor major incidents and act as the liaison with field teams and staff
• Perform and follow up on the resolution of outstanding issues involving field technicians
• Ensure that all tasks are completed
• Ensure field visits are conducted according to activity plans
• Support field operations
• Develop team members

Technical Assistant – Exclusive Opportunity for People with Disabilities (PwD)

Marketing Analyst

• Develop brand and communications strategies, including positioning, territories, key messages, campaign architecture, and integrated plans focused on the end-to-end customer experience
• Analyze channels and the customer journey to identify friction points and optimization opportunities
• Source, evaluate, and recommend partners for projects, pilots, collaborations, and special initiatives
• Monitor the market and competition, mapping trends, benchmarks, and best practices
• Facilitate working sessions, alignment meetings, and presentations with clear narratives supported by data and insights
• Contribute to the development and coordination of Vivo advertising campaigns, tracking results and reporting on performance and insights
• Collaborate with internal teams and partners to enable projects and collaborations
• Develop plans with a strategic perspective and a results-oriented approach

Senior Marketing Analyst

Manager

• Serve B2B customers
• Prospect new accounts from predefined leads
• Present the product portfolio and serve customers through digital channels
• Sell mobile and fixed-line telecommunications, advanced IT, and value-added services
• Monitor channel and customer portfolio performance indicators
• Analyze, plan, and execute activities and sales initiatives to achieve and exceed targets
• Monitor order processing, identifying breakdown drivers, backlog, and outstanding issues that may prevent or enable the sale
• Manage daily sales tracking reports
• Resolve critical situations through regular customer contact and collaboration with internal teams

Business Manager II

Data Analyst

• Lead analytics, data engineering, and business intelligence initiatives for the Procurement Directorate
• Serve as a subject-matter expert in the structuring, governance, and quality of Procurement data
• Ensure the integrity and maintenance of master data for suppliers, materials, and other critical information
• Develop criteria, KPIs, and controls to monitor information quality
• Identify improvements to the structuring and integration of data across corporate systems
• Develop and enhance executive dashboards, management reports, and analytical tools
• Consolidate data from multiple sources and structure strategic and operational analyses
• Build KPIs and track the performance of the Procurement Directorate
• Apply analytical techniques to identify opportunities for cost reduction, operational efficiency, and supplier management
• Lead automation initiatives using Power Platform, artificial intelligence, and other digital technologies
• Develop data integration, extraction, and transformation (ETL) workflows
• Design and implement solutions to reduce manual activities and increase productivity
• Support the adoption of digital tools and new technologies across the Procurement ecosystem
• Conduct predictive and prescriptive analyses to support strategic decision-making
• Structure studies, diagnostics, and highly complex analyses for internal client areas
• Act as a business partner to Procurement, Finance, Operations, Projects, and other stakeholders
• Lead data and analytics workstreams in strategic projects
• Support the roadmap for the analytical and digital evolution of the Procurement function

Senior Analytics Analyst – Procurement Intelligence

• Develop and review credit policies for installment products
• Conduct detailed product analyses, identifying opportunities to improve performance
• Manage and monitor origination metrics
• Propose effective solutions for delinquency cases
• Conduct market research and identify new trends and successful practices
• Prepare management reports to support the company’s decision-making process
• Develop short- and long-term projections aligned with the company’s strategies to identify opportunities to drive improved results

Junior Telecom Analyst – Exclusive Opportunity for People with Disabilities (PwD)

Technical Assistant

Technical Assistant

Senior Analyst, Investor Relations

Junior Telecom Analyst

Junior Attorney

Web and Mobile Consultant

Senior Sales Management Analyst

Junior Attorney – Corporate Investigations, Criminal Law

Senior HR Internal Consulting Analyst

Technical Assistant – Exclusive Opportunity for People with Disabilities (PwD)

Senior Marketing Analyst

Business Manager II

Senior Analytics Analyst – Procurement Intelligence

Credit Policy Consultant