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Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Data Analytics, Business Intelligence, and ITSM analytics, with a strong focus on developing dashboards and reports using tools like Power BI and Tableau. Proficient in SQL and ETL processes, with a solid understanding of Configuration and Change Management within enterprise IT operations.
Highest-signal resume keywords
Data AnalyticsBusiness IntelligencePower BISQLITIL Foundation Certification
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Analyze CMDB and configuration data for accuracy, completeness, and alignment with approved changes
- Identify configuration drift, missing attributes, and dependency inconsistencies; recommend corrective actions
- Develop dashboards and reports for Configuration and Change Management, impact analysis, and change performance
- Analyze incident, work order, and SLA performance data to identify trends, bottlenecks, and improvement opportunities
- Provide predictive analytics and operational insights for service quality, risk mitigation, and modernization planning
- Support cybersecurity analytics, including vulnerability trends, system hardening status, and compliance reporting
- Prepare analytics for RMF and C2C activities, including CAP package evidence and privileged access tracking
- Develop reporting packages for Program Reviews, leadership briefings, and stakeholder engagements
- Maintain organized repositories for analytics products, data sources, and audit evidence
- Support internal and external audits with traceability records, configuration snapshots, and compliance documentation
- Coordinate with technical SMEs, functional leads, and Government stakeholders to ensure data accuracy and reporting alignment
- Ensure analytics and documentation are timely, accurate, complete, and auditable
- Perform work on site at Hill AFB in a secure professional environment
- Collaborate with cross-functional teams, subcontractors, and Government stakeholders with minimal supervision
Requirements
What you’ll need- Bachelor’s degree in Data Analytics, Information Systems, Computer Science, Engineering, Business, or related field
- 5+ years of experience in business intelligence, data analytics, or ITSM analytics supporting IT or federal programs
- Experience developing dashboards, data models, or analytics products using Power BI, Tableau, or similar platforms
- Understanding of enterprise IT operations, including systems, networks, storage, and virtualization
- Experience supporting Configuration and Change Management, ITSM processes, or CMDB/CRMDb data governance
- Strong analytical skills with the ability to interpret operational and technical data
- Proficiency with SQL, ETL processes, or data integration tools
- Familiarity with Agile methodologies
- Ability to obtain and maintain a Secret clearance
- Ability to pass a pre-employment drug screen and background investigation
- U.S. citizenship required
- Master’s degree in Data Analytics, Information Systems, Business Administration, or related discipline preferred
- ITIL Foundation or ITIL Managing Professional certification preferred
- Experience supporting DoD data center operations or enterprise IT programs preferred
- Experience with configuration baselines, dependency mapping, or cloud analytics preferred
Benefits
Comp & perks- Occasional travel for customer meetings, training, or program reviews
- Standard Monday–Friday work schedule during normal business hours
- Support for professional development through training
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data AnalyticsBusiness IntelligenceSQLETL ProcessesDashboard DevelopmentConfiguration ManagementChange ManagementData IntegrationPredictive AnalyticsOperational Insights
Soft Skills
Analytical SkillsCollaborationCommunicationProblem-SolvingAttention to Detail
Tools & Technologies
Power BITableauCMDBCRMDbAgile Methodologies
Certifications & Qualifications
ITIL Foundation CertificationITIL Managing Professional Certification
Industry Keywords
ITSMFederal ProgramsCybersecurity AnalyticsDoD Data Center OperationsConfiguration Baselines