Account Executive

• Manage existing business relationships with larger and/or more complex Small/Medium Business WM customers
• Develop and implement retention strategies to achieve budgeted retention goals
• Negotiate, update, and renew customer service agreements
• Protect revenue and grow revenues from existing customers
• Serve as lead point of contact for customer account management matters
• Maintain customer satisfaction and strong, long-lasting customer relationships
• Align WM products and services with customer needs and propose compliant solutions
• Resolve challenging customer requests and customer escalations
• Communicate rates, charges, service strategies, incentives, and concessions
• Collaborate with the sales team to identify and grow territory opportunities
• Generate revenue growth through networking and cultivated relationships
• Use Salesforce.com/Customer Relationship Management and pricing tools
• Prepare reports and perform administrative duties
• Mentor account management and sales staff and orient newly hired personnel
• Share best practices and develop colleagues' talents

Outside Account Executive III

Dispatcher

• Communicate back and forth with WM drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business
• Handle incoming service orders, direct drivers, and resolve service issues
• Interact with WM customer service, sales, and operational staff, including Route Managers and Mechanics
• Use WM proprietary software to manage same-day ticket routing and prepare routes for the next day
• Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors balancing cost and customer satisfaction
• Optimize routes with sites and the service department based on customer needs
• Determine daily driver staffing levels to optimize responsiveness and productivity
• Assign routes and service tickets to appropriate drivers throughout the day and for the next day
• Manage route actions and assure route completion
• Handle incoming calls and emails from customer service and sales departments
• Manage requests for pickups or deliveries involving container movements within the market area
• Communicate with customers while drivers are on-site to resolve pickup and other service issues
• Troubleshoot and resolve potential delivery and pickup problems before they become service issues
• Ensure same-day service on missed pickups by managing route assignments and tracking driver movement in the field
• Work flexible shifts within 5am–7pm CT operating hours, with potential overtime and Saturday hours
• Travel up to 15% may be required to work face-to-face with sites

Dispatcher / Router

Sales

• Directly sell Shred-it document destruction services to prospective customers within the assigned territory
• Build and maintain a pipeline of opportunities
• Develop and maintain a territory sales strategy
• Qualify target opportunities, manage the sales cycle, close orders, and follow through to revenue
• Set measurable monthly and annual sales targets with the District Sales Manager
• Generate customer leads through telephone and door-to-door cold-calling, appointment setting, and direct mail campaigns
• Maintain expertise in Shred-it services and competitive solutions
• Participate in sales training, special projects, and promotional campaigns
• Implement best practices to sell WMHS solutions to prospective and existing customers
• Report daily activities and sales results to the District Sales Manager
• Liaise with customers to understand product and service requirements
• Establish relationships with current and potential customers
• Exceed customer expectations as a Helpful Expert
• Follow security and safety policies and procedures
• Perform other assigned duties

Sales Executive

• Secure new business by selling Regulated Medical Waste and Compliance service solutions
• Grow revenue and profitability in the assigned geographic area
• Conduct call blocks to healthcare facilities and schedule on-site appointments
• Demonstrate compliance capabilities and build and maintain a strong sales pipeline
• Prospect and develop business for regulated medical waste, OSHA, and HIPAA Compliance solutions
• Sell to previous WMHS customers to win back lost business
• Build and sustain relationships with new and existing customers
• Follow up on targeted marketing campaigns
• Identify under-developed markets and implement initiatives to increase market penetration and sales

• Cover the Detroit territory
• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies to drive revenue growth and profitability
• Manage existing business relationships and execute retention strategies
• Handle customer cancellation requests and educate existing customers on contract details
• Obtain customer contract commitments during face-to-face interactions
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value in assigned accounts by selling new waste streams, services, and products
• Initiate B2B sales relationships
• Develop prospect plans, maintain prospect database information, and manage the sales pipeline
• Prevent account losses and meet or exceed proactive account-retention call goals
• Improve customer service and profitability through retention calls
• Establish and maintain customer satisfaction
• Propose solutions compliant with local, state, and federal regulations
• Work with Area Sales Managers to resolve unique customer issues
• Communicate pricing and service strategies and refer customers to other WM business opportunities
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of internal sales strategies, operational capabilities, and external market trends
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals

Senior Outside Sales Account Executive

Business Analyst

• Serve as a subject matter expert for assigned functions, processes, and business systems
• Develop reports, dashboards, and analyses identifying trends, capacity, quality, and operational performance
• Translate analytical findings into actionable recommendations
• Monitor workflows, service commitments, data integrity, and work quality
• Investigate, track, and resolve operational issues with stakeholders, customers, and cross-functional teams
• Assess risks associated with new or modified processes, systems, and business requirements
• Recommend practical risk mitigation strategies
• Lead and support process improvement, standardization, and special projects using structured continuous-improvement methods
• Leverage reporting, automation, AI, scripting, and low-code/no-code tools to streamline workflows and improve decision-making
• Support forecasting, capacity planning, workload analysis, performance measurement, and resource utilization
• Develop and maintain training materials, job aids, and process documentation
• Deliver training and ongoing support as needed
• Perform other duties as assigned

Outside Account Executive III

Dispatcher / Router

Sales Executive

Sales Executive

Senior Outside Sales Account Executive

Business Analyst II