General

• Support comprehensive sport sustainability projects and environmental assessments
• Perform material stream assessments, including collection, sorting, contamination review, and interpretation of recycling, composting, landfill, reuse, and donation pathways
• Support sustainability evaluations and solutions focused on waste reduction, diversion, procurement, and life cycle assessments
• Evaluate end-of-life treatment options and identify source reduction, reuse, recycling, composting, and vendor-practice improvements
• Analyze waste, procurement, and operational data to calculate diversion rates, identify trends, assess data quality, and develop customer-ready reports
• Support sustainability assessments, implementation programs, and final environmental, social, and economic reports
• Research and implement waste reduction and diversion strategies
• Develop and deliver training materials for waste sorting, diversion goals, back-of-house procedures, and event-day implementation
• Coordinate with haulers, suppliers, concessionaires, custodial teams, venue operators, customers, and other stakeholders
• Support supplier engagement through data requests, follow-ups, and review of materials, packaging, hauling, and disposal information
• Calculate waste diversion results using universal standards such as UL and TRUE
• Support project managers with on-site program implementation at stadiums and events
• Integrate social sustainability priorities into waste reduction and GHG emissions strategies
• Own data collection, management, analysis, and reporting workstreams through customer-ready delivery
• Design data collection strategies, including source mapping, data-owner identification, request templates, collection schedules, evidence requirements, and escalation paths
• Collect, clean, reconcile, transform, and organize complex datasets while maintaining source traceability
• Develop data workflows, calculation models, data dictionaries, process documentation, QA/QC checks, and version-control practices
• Assess data completeness, accuracy, consistency, and representativeness; identify anomalies and gaps and escalate risks
• Prepare customer-ready tables, visualizations, dashboards, reports, presentations, and methodology documentation
• Support customer meetings by preparing materials, presenting findings, documenting decisions, and completing follow-up actions
• Improve templates, workflows, automation, and reporting structures for efficiency and scalability
• Responsibly incorporate AI-enabled tools and automation into materials management workflows
• Maintain organized project records for continuity, auditability, customer review, and compliance
• Promote safety and compliance with safety, environmental, federal, state, and local regulations
• Self-educate on sustainability topics, issues, and trends
• Organize and interpret data

Materials Management Specialist

Sales

• Support the growth and development of the sales team in the assigned Area with greater than $400 Million in revenue
• Manage all sales-related activities, including follow-up and proper sales administration in alignment with Sales Effectiveness and Sales Segmentation
• Focus on the quality and quantity of sales results
• Drive new business improvements, retention, and growth of the existing customer base
• Maximize profitable revenue growth across the Area
• Drive the Area sales strategy in alignment with the Corporate Sales function
• Collaborate with Market Sales Managers, Operations, Area Pricing, and Corporate and Area resources
• Meet or exceed sales, price, and cost-management targets
• Coach and develop talent, manage activity, and support continuous improvement
• Ensure customer satisfaction through direct communication and feedback solicitation
• Lead, train, monitor, and motivate the sales team
• Analyze sales and revenue reporting and accurately forecast monthly, quarterly, and annual revenue streams
• Maintain awareness of competition and industry trends
• Collaborate with District, Area, and Corporate management
• Recruit, hire, train, and coach talent

Area Director – Sales

Human Resources

• Identify and activate HR solutions supporting business objectives
• Diagnose organizational issues, develop solutions, and implement action plans
• Plan, manage, and coordinate HR functions and resources
• Manage succession planning, learning and development, and employee development programs
• Execute strategies to improve organizational health and culture
• Lead and participate in diversity and inclusion initiatives
• Coach and advise managers across multiple functions and departments
• Deliver measurable HR solutions tied to business objectives
• Participate on operating unit and functional department leadership teams
• Propose HR solutions and organizational changes based on operational analysis
• Partner with Centers of Expertise to execute HR strategies and programs
• Lead and participate in HR projects and initiatives
• Hire, lead, develop, and coach HR organization members
• Prepare presentations and provide written reports to leadership
• Advise management on employment-related legal issues and local, federal, state, provincial, and local compliance
• Execute organizational change initiatives
• Identify and apply new ideas to changing work demands
• Partner with the HR Director on process improvement and new initiatives
• Provide technical advice, knowledge, coaching, and guidance within human resources
• Partner with local teams on recruitment outreach
• Oversee new employee orientation
• Oversee employee separation notices, documentation, and exit interviews
• Prepare reports and recommend procedures to reduce absenteeism and turnover
• Oversee training on company policies and programs
• Counsel managers on employee and labor relations matters
• Participate in the budget process and analyze workforce and financial data

Human Resources Manager

Business Analyst

• Serve as the primary liaison and trusted advisor between business stakeholders and Technology teams
• Partner with business leaders to identify, prioritize, and translate strategic objectives into data, analytics, reporting, and technology initiatives
• Conduct advanced business and systems analysis to define business needs, process improvements, solution scope, objectives, requirements, process flows, and functional specifications
• Collaborate with Data Engineers, Architects, Product Owners, Analytics teams, and business stakeholders to define business rules, data requirements, solution designs, and acceptance criteria
• Facilitate prioritization discussions by evaluating business value, risks, dependencies, and strategic alignment
• Lead requirements gathering, documentation, stakeholder reviews, and testing activities, including business requirements, user stories, test plans, user acceptance testing, and sign-offs
• Coordinate cross-functional business and technical teams to deliver solutions on time, meet quality standards, and achieve expected business outcomes
• Monitor project progress, solution effectiveness, and business value realization while identifying risks, issues, and opportunities for continuous improvement
• Partner with Data Governance and business teams to establish data ownership, business definitions, data quality expectations, and governance requirements
• Support deployment, change management, stakeholder communications, training, and user adoption activities
• Support Sales, Brand & Marketing, and Customer Experience functions with data and analytics solutions that enhance customer engagement, revenue growth, marketing effectiveness, and customer insights

Business Analyst IV – Sales, Brand & Marketing, Customer Experience

Account Executive

• Generate shareholder value through consultative retention for larger and/or more complex Small/Medium Business WM customers
• Manage existing business relationships within an assigned book of business, territory, or segment
• Achieve budgeted retention goals through retention strategies, negotiation, contract preservation, and revenue protection
• Secure and update customer contract agreements and grow revenue from existing customers
• Conduct proactive customer outreach and maintain mutually beneficial alignment between customer and WM growth goals
• Network and capitalize on cultivated relationships to generate revenue growth
• Serve as the lead point of contact for customer account management matters
• Maintain customer satisfaction and strong, long-lasting customer relationships
• Align WM products and services with customer needs and propose compliant solutions
• Increase account penetration through consultative selling
• Negotiate, update, and renew customer service agreements
• Resolve challenging customer requests and collaborate with the Inside Sales Manager on escalations
• Communicate rates, charges, service strategies, incentives, and concessions within profit targets and authority
• Collaborate with the sales team to identify and grow territory opportunities and refer additional WM business internally
• Perform administrative work and prepare reports
• Use Salesforce.com/Customer Relationship Management and pricing tools accurately and consistently
• Mentor account management and sales staff, including newly hired personnel and experienced professionals
• Share best practices and develop the talents of others within WM

Outside Account Executive III

Outside Sales

• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies to drive revenue growth and profitability
• Manage existing business relationships and implement retention strategies
• Handle customer cancellation requests and provide ongoing education about contract details
• Obtain customer contract commitments during face-to-face interactions
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value in assigned accounts
• Sell permanent new waste streams, services, and products to current and prospective customers
• Initiate business-to-business sales relationships
• Develop prospect plans, maintain prospect database information, and manage the sales pipeline
• Maintain account relationship health and conduct proactive retention calls
• Improve customer service and profitability through retention plans
• Establish and maintain customer satisfaction
• Communicate with Area Sales Managers to resolve unique customer issues
• Engage other WM business opportunities and refer internally as appropriate
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of internal sales strategies, operational capabilities, and external market trends
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
• Conduct customer site visits most of the week and work from the area office for the remainder

Outside Sales Executive

• Serve as a key point of contact for WM's small/medium business customers
• Retain and grow the team's book of business
• Manage inbound call requests and conduct proactive customer outreach
• Prevent customer cancellations and secure updated contract agreements
• Apply retention strategies and negotiation skills
• Communicate in a focused and compelling way to influence customer actions
• Utilize change management processes for sales activities
• Allocate time to retention and acquisition goals, requirements, and opportunities
• Explore alternatives to reach mutually beneficial sales agreements
• Contribute to individual and shared responsibilities in a team environment
• Navigate multiple systems, sales tools, and processes while accurately documenting customer interactions
• Use Salesforce.com/Customer Relationship Management and pricing tools accurately and consistently
• Analyze reports and handle general administrative duties as appropriate

Account Associate I

• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies that drive revenue growth and profitability
• Manage existing business relationships and execute customer retention strategies
• Handle customer cancellation requests and secure contract commitments
• Provide ongoing education on contract details to existing customers
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value in assigned accounts
• Sell permanent new waste streams, services, and products to current and prospective customers
• Initiate business-to-business sales relationships
• Develop prospect development plans and maintain prospect database information
• Maintain sales pipeline quantity and quality
• Conduct proactive account-retention sales calls and diffuse cancellation requests
• Improve customer service and profitability through retention plans
• Establish and maintain high customer satisfaction
• Communicate with Area Sales Managers to resolve unique customer issues
• Engage other WM business opportunities and make internal referrals as appropriate
• Prepare complex proposals and recommend equipment optimization and leasing options
• Work with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
• Conduct customer site visits the majority of the week and work from home for the remainder

Senior Account Executive

Agent

• Field incoming calls for the construction department
• Act as lead contact and liaison between construction customers and operations
• Understand customers’ needs, issues, and requests
• Maintain customer satisfaction by resolving escalated and complex service issues with customers, operations, sales, and set-up departments
• Coordinate with sales and operations on sales leads, set-ups, missed pick-ups, and other customer-related issues
• Initiate outbound calls to resolve issues, ensure customer satisfaction, and build loyalty
• Provide customers with information and education regarding service options, charges, and billing questions
• Sell to small contractors
• Manage contractor service needs
• Provide support to outside sales representatives
• Perform other duties as assigned

Desk Agent

Financial Planning and Analysis

• Complete a 12-week internship within WM’s Finance and Accounting groups
• Participate in two to three immersion experiences across Accounting, Corporate Finance, Internal Audit, Investor Relations, Treasury & Risk Management, and other departments
• Work within finance and accounting teams with mentor support
• Conduct analyses and deliver insights and recommendations
• Synthesize findings and provide oral and written recommendations to supervisors or managers
• Execute tasks related to functional projects and process improvements
• Communicate issues and roadblocks related to assigned responsibilities
• Collaborate cross-functionally with Corporate Development & Innovation, Digital, Marketing, Operations, Supply Chain, People, and Sustainability teams
• Build relationships and gather information from other WM groups
• Gain exposure to WM’s core businesses, operations, senior leaders, and sustainability activities
• Potentially work on projects such as analyzing acquisition targets and operational profitability

Finance Intern

• Assist the Asset Manager with day-to-day operations and cross-functional tasks
• Create purchase orders for stock moves, purchases, freight, and installations
• Conduct inventory validations and reconcile inventory reports
• Update fixed asset cards in Navision
• Support the warranty program by tracking claims, follow-up, and associated or avoided costs
• Coordinate high-visibility installations and expedite deliverables
• Generate equipment performance and inventory-level reports
• Develop and implement vendor process improvements with operating areas
• Resolve vendor-order issues with internal partners
• Monitor the fixed assets system, input data, verify accuracy, and maintain records
• Interpret site surveys to verify customer needs and identify usable assets
• Schedule required resources and gather pricing
• Ensure assets return to inventory for redeployment
• Train others on fixed asset tracking and identification
• Assist departments with fixed asset identification, servicing, and information annotation
• Submit process improvement ideas
• Promote product knowledge and provide technical-growth resources related to compaction equipment
• Complete additional projects supporting business and individual development

Asset Coordinator

• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies to drive revenue growth and profitability
• Manage existing business relationships and implement customer retention strategies
• Handle customer cancellation requests, educate customers on contract details, and secure contract commitments
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value in assigned accounts
• Sell permanent new waste streams, services, and products to current and prospective customers
• Initiate business-to-business sales relationships
• Develop prospect plans and maintain prospect database information
• Maintain sales pipeline quantity and quality
• Conduct proactive account retention calls and improve customer service and profitability
• Establish and maintain high customer satisfaction
• Communicate with Area Sales Managers to resolve unique customer issues
• Engage other WM business opportunities and refer internally as appropriate
• Work with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals
• Perform other duties as assigned

• Prospect and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies for revenue growth and profitability
• Manage existing business relationships and implement retention strategies
• Handle customer cancellation requests and provide ongoing education on contract details
• Obtain customer contract commitments during face-to-face interactions
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value in assigned accounts by selling new waste streams, services, and products
• Initiate business-to-business sales relationships
• Develop prospect plans and maintain prospect database information
• Maintain sales pipeline quantity and quality
• Prevent customer account losses and diffuse cancellation requests
• Execute retention plans to improve customer service and profitability
• Establish and maintain customer satisfaction
• Propose compliant customer solutions and resolve unique customer issues with Area Sales Managers
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of sales strategies, operational capabilities, and market trends
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials and increase profitability

• Directly sell Shred-it document destruction services to prospective customers within the assigned territory
• Build and maintain a pipeline of opportunities
• Qualify target opportunities, manage the sales cycle, close orders, and follow through to revenue
• Develop and maintain a sales strategy for the assigned territory
• Set monthly and annual sales targets with the District Sales Manager
• Generate leads through telephone and door-to-door cold-calling, appointment setting, and direct mail campaigns
• Participate in sales training, special projects, and promotional campaigns
• Implement best practices to sell WMHS solutions to prospective and existing customers
• Report daily activities and sales results to the District Sales Manager
• Liaise with customers to understand product and service requirements
• Establish relationships with current and potential customers
• Maintain security and safety standards and follow company policies and procedures
• Work in a mix of office and plant/field environments

Sales Executive

• Prospect for and close sales to new customers to achieve budgeted sales goals
• Develop and implement selling strategies that drive revenue growth and target profitability
• Manage existing business relationships to achieve sales and price goals
• Retain existing accounts through negotiation and contract commitments
• Handle customer cancellation requests and provide ongoing education on contract details
• Resolve customer service escalations within the defined territory
• Maintain and grow billable value by selling new waste streams, services, and products
• Initiate business-to-business sales relationships
• Develop prospect plans, maintain prospect database information, and manage the sales pipeline
• Maintain account relationship health standards and conduct proactive retention calls
• Execute retention plans to improve customer service and profitability
• Establish and maintain customer satisfaction
• Communicate with Area Sales Managers to resolve unique customer issues
• Analyze customer needs, pricing, competition, sales strategies, and service strategies
• Prepare complex proposals and recommend equipment optimization and leasing options
• Maintain knowledge of internal sales strategies, operational capabilities, and external market trends
• Collaborate with Plant Managers and Brokerage Account Managers to upgrade materials, increase profitability, and achieve plant goals

Materials Management Specialist

Area Director – Sales

Human Resources Manager

Business Analyst IV – Sales, Brand & Marketing, Customer Experience

Outside Account Executive III

Outside Sales Executive

Account Associate I

Senior Account Executive

Desk Agent

Finance Intern

Asset Coordinator

Senior Account Executive

Senior Account Executive

Sales Executive

Senior Outside Sales Account Executive