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Technology Product Manager – Associate Director
Wolters KluwerCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in product management within healthcare and enterprise SaaS environments, focusing on user access, authentication, and account management. Capable of translating complex user and business needs into actionable product strategies and measurable outcomes.
Highest-signal resume keywords
Product Management ExperienceUser Access and AuthenticationRoadmap DevelopmentStakeholder ManagementHealthcare Technology Experience
About the role
Key responsibilities & impact- Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities
- Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences
- Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows
- Partner with engineering, architecture, security, implementation, and customer-facing teams on scalable, customer-ready access, account, identity, and entitlement experiences
- Lead discovery and prioritization for product improvements that enhance usability, accessibility, reliability, customer readiness, and product quality
- Manage roadmap priorities balancing product evolution with customer requests, accessibility needs, operational improvements, and platform dependencies
- Shape consistent, intuitive experiences across core UpToDate web and mobile platforms
- Translate complex user, customer, technical, and business needs into product requirements, decision frameworks, roadmap priorities, and success metrics
- Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and product teams from discovery through launch and iteration
- Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact
- Make product decisions balancing user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact
- Communicate product priorities, rationale, risks, dependencies, and tradeoffs across cross-functional teams and leadership
Requirements
What you’ll need- 7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments
- Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams
- Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making
- Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences
- Technical fluency with product areas involving user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity
- Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams
- Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities
- Strong communication, stakeholder-management, analytical thinking, and influencing skills
- Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment
- Preferred: experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows
- Preferred: experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers
- Preferred: experience improving web and mobile product experiences used by professional or enterprise users
- Preferred: experience modernizing established product experiences or evolving complex products across multiple platforms
- Preferred: experience coordinating across product, platform, security, architecture, implementation, customer-facing, and commercial teams
- Preferred: familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products
Benefits
Comp & perks- Bonus eligibility
- Medical, Dental, & Vision Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and Sick Time
- Paid Parental Leave
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Product DiscoveryRequirements DefinitionMetrics-Driven Decision-MakingPrioritizationExperimentationLaunch PlanningUser Account ModelsEntitlementsPermissionsComplex Product Environments
Soft Skills
Analytical ThinkingInfluencing SkillsCommunication SkillsJudgmentAbility to Operate in Ambiguity
Tools & Technologies
SSOIdentity ManagementEnterprise AdministrationCustomer AnalyticsCross-Functional Collaboration Tools
Industry Keywords
Healthcare TechnologyClinical Decision SupportRegulated EnvironmentsAccessibility RequirementsProfessional-Information Products