Zillow

General Counsel

• Provide day-to-day legal advice and support for assigned products, programs, or business lines
• Draft, review, and negotiate contracts, terms, and related documentation, including vendor MSAs, SaaS and software agreements, professional services, benefits, and recruiting agreements
• Interpret and apply relevant laws, regulations, industry rules, and data-use requirements to product features, workflows, and business processes
• Collaborate with product, engineering, operations, procurement, sourcing, finance, information security, privacy, and people teams
• Investigate, assess, and help resolve legal issues, complaints, and escalations
• Develop and maintain guidance, playbooks, templates, and knowledge resources
• Educate and train business partners on legal requirements, risks, and standard processes
• Partner with senior attorneys on strategic initiatives, cross-functional projects, and emerging issues

Contracts Counsel

IT Support

• Respond to and resolve routine desktop support requests for hardware, operating systems, and standard applications
• Escalate non-routine technical issues as needed
• Configure, deploy, and decommission laptops, desktops, and peripherals
• Follow imaging, setup, and security procedures
• Troubleshoot network connectivity, printing, and account access issues
• Document troubleshooting steps and outcomes in the ticketing system
• Complete software installs, updates, and basic device checks
• Maintain accurate asset and configuration information for end-user devices
• Support inventory tracking and lifecycle management

IT Support Specialist

Full-stack Engineer

• Design and ship mobile client architecture for AI in conversations across iOS and Android
• Own cross-platform architectural decisions for the Zillow Instant Messaging (ZIM) messaging core
• Build real-time, resilient messaging experiences for unreliable mobile networks
• Define observability and SLOs
• Partner with AI, Web, and Backend teams on Zillow's conversational AI roadmap
• Represent mobile in product and architectural decisions
• Use AI coding agents and help establish team standards
• Improve testing and delivery velocity through unit, snapshot, and UI automation
• Develop shared tooling adopted by other teams
• Mentor engineers across iOS and Android
• Build Zillow's AI-powered mobile messaging experience for people navigating the real estate market

Senior AI-Native Product Engineer, Mobile

Engineering Manager

• Define and drive the technical strategy and roadmap for one or more software engineering teams
• Align engineering strategy with product and business objectives
• Lead the design, development, and operation of scalable, secure, and reliable software systems
• Set standards for code quality, testing, observability, and performance
• Manage, coach, and develop engineering managers and senior engineers
• Build an inclusive, high-performing team culture focused on learning, accountability, and impact
• Partner with Product Management, Technical Program Management, and other stakeholders to prioritize work
• Balance short-term delivery with long-term platform health and make data-informed trade-off decisions
• Establish and track engineering metrics such as reliability, throughput, and quality
• Influence and coordinate cross-team initiatives and resolve dependencies and risks
• Champion CI/CD, automation, cloud-native architectures, and tools that improve developer productivity and operational excellence

Senior Manager, Software Development Engineering

• Support five engineering teams and partners in Product and Data Science on technical and strategic matters
• Serve as primary technical steward of the Post-Connect backend domain
• Define and drive long-term technical strategy and architecture for backend platforms and services
• Lead design and implementation of high-throughput, low-latency APIs, data and event pipelines, and platform capabilities
• Solve complex technical problems and make high-impact design decisions
• Prototype tools, patterns, and processes to de-risk ambiguous initiatives
• Partner with product, data, and machine learning leaders to translate business goals into technical roadmaps
• Mentor and coach senior engineers and tech leads
• Influence platform and data governance, security, and compliance practices
• Drive adoption of modern backend technologies, tooling, and workflows
• Improve reliability, performance, testing, incident response, operational excellence, developer experience, delivery speed, and quality

Principal Software Development Engineer, Backend

• Serve as the primary legal point of contact for Zillow’s brokerage operations and subject matter expert on licensed real estate activities
• Provide full lifecycle product counsel for designated consumer and/or B2B products
• Advise on regulatory compliance, data licensing, product design, and commercial agreements
• Support the industry affairs team, including MLS escalations, emerging industry issues, and strategic initiatives
• Provide strategic and pragmatic legal counsel for pilot programs, first-impression issues, and key initiatives
• Conduct legal risk analysis and provide recommendations to senior management
• Partner with privacy, fair housing, finance, compliance, communications, and marketing teams
• Draft, review, and negotiate commercial agreements
• Handle real estate licensing complaints and investigations
• Provide ad-hoc legal support to Government Relations, Litigation, Communications, and other shared services

Senior Product Counsel, Real Estate Products

Sales

• Drive the new business sales cycle, including identifying potential clients, selling into the current book of accounts, resolving prospect needs, negotiating, and closing
• Serve as an authority on Zillow Rentals Network products and services
• Perform high-volume calls and Zoom meetings to secure new accounts and increase participation from multifamily rental management companies
• Use resources to increase knowledge of trends, market conditions, and advertising tendencies
• Use Salesforce.com and Salesloft to prospect, log activity, and manage calendars and opportunities
• Communicate performance expectations to clients internally and externally
• Meet and exceed assigned key performance metrics and sales quota
• Conduct high-level conversations and presentations with decision-makers to build positive relationships and drive business results
• Represent Zillow Group, its advertisers, and industry partners as a brand ambassador
• Represent the customer voice to influence product, marketing, and sales process improvements
• Execute the MEDDPICC sales process and adopt Challenger principles in customer interactions

Sales Executive, Rentals

Marketing

• Own paid media strategy and investment for Zillow's Agent software and advertising product portfolio
• Manage an eight-figure annual budget across upper-funnel and performance media
• Build measurement systems connecting media investment to the Sales pipeline and proving return
• Set strategy, defend it to leadership, and adapt it based on evidence
• Lead two media strategists and the external media agency
• Partner with Search/Social investment, Agent Marketing leadership, Sales, Data Science, Finance, and other cross-functional teams
• Build the annual media plan for 6+ agent products/campaigns, including objectives, KPIs, product mix, channel mix, and flighting
• Evaluate marginal return, identify diminishing returns, and reallocate investment
• Own annual planning, in-year pacing, forecasting, cost accountability, and investment business cases
• Steward attribution, lifetime value, acquisition cost, marketing mix modeling direction, and tracking integrity
• Translate media results into Sales pipeline and revenue impact
• Set testing agendas, media briefs, prioritization, and performance benchmarks
• Coach two media planners and channel execution partners
• Plan team capacity and establish operating standards for planning, measurement, and reporting
• Represent Agent Media in CMO-facing investment decisions and quarterly business reviews
• Lead broader Paid Marketing initiatives including AI enablement and ways of working

Senior Manager, B2B Paid Marketing

Research Scientist

• Own LLM post-training pipelines, including SFT, DPO, and reinforcement fine-tuning (RFT/GRPO), running training end-to-end on GPU infrastructure
• Build and train fast, multi-category reward models that emit scalar signals from contrastive preference pairs
• Design on-policy and online assessment by scoring live agent trajectories using LLM-as-a-Judge frameworks
• Translate offline evaluation rubrics into generalizable reward functions for arbitrary production traces
• Drive complex, ambiguous work end-to-end in collaboration with product, engineering, science, platform, and data teams
• Provide technical leadership and mentorship
• Translate state-of-the-art AI research into production impact

Senior Applied Scientist

Product Manager

• Own the roadmap for tools and workflows that turn raw home capture into market-ready media
• Create mobile home-capture experiences for field photographers
• Evolve media management tools for photography and media businesses
• Expand workflow orchestration and quality-review tooling for production and AI human-in-the-loop QA
• Partner with science-based teams to translate model and data needs into annotation, review, and operator tooling
• Define and use throughput, quality, and partner/operator experience metrics
• Collaborate with marketing, operations, support, and sales leaders to scale tools and workflows

Senior Product Manager, Rich Media

Accounting Manager

• Set the strategic direction for Zillow’s accounting function
• Lead enterprise-wide accounting operations, including close, consolidation, and preparation of external and internal financial statements under US GAAP and applicable regulatory standards
• Oversee accounting policies, internal controls, and SOX-compliant processes
• Partner with Finance, Tax, Treasury, FP&A, and business leaders on complex transactions and business initiatives
• Evaluate and optimize accounting systems, integrations, and workflows
• Develop and manage the accounting organization’s structure, budget, and performance metrics
• Build, mentor, and retain a high-performing accounting team

Director, Corporate Accounting, Consolidation

General

• Own a portfolio of workforce-capability programs from discovery and prioritization through design, implementation, sustainment and retrospective
• Diagnose performance and readiness needs using business strategy, performance data, quality trends and stakeholder insights
• Translate insights into clear problem statements, measurable outcomes and learning plans
• Align Product, Quality Intelligence, Content Strategy, Learning & Development and Operations partners on priorities, scope, roles, decisions, timelines, dependencies and delivery expectations
• Communicate progress, risks, results and recommendations to frontline partners and senior leaders
• Provide consultative guidance to leaders and challenge requests when another modality better addresses the performance need
• Design system-level Enablement architecture connecting learning, guided practice, coaching, performance support, knowledge, communications, workflows and reinforcement
• Redesign ineffective systems
• Develop manager-enablement systems that equip leaders to reinforce expectations, coach effectively and sustain performance
• Equip the CXO Enablement team with frameworks, tools and working practices for scalable, system-level Workforce Capability architecture

Workforce Capability Lead

Procurement

• Drive the development and execution of complex sourcing strategies for high-impact categories
• Manage spend and supplier relationships
• Collaborate with executive leadership and cross-functional teams to deliver value with strategic suppliers
• Lead sourcing projects and mentor team members
• Champion process improvements and supplier sustainability initiatives
• Conduct daily sourcing activities, including contract negotiation, market research, and supplier relationship management
• Build supplier relationships to encourage innovation and optimize value and enterprise risk
• Align with business units on supplier strategy and develop plans to add value
• Drive the Negotiation Planning Process and maintain updates on negotiation status, risks, blockers, and escalations
• Lead contract negotiations with Legal, Business Leadership, Strategic Sourcing, FP&A, Workforce Management, Procure to Pay, and Strategic Operations
• Work with Finance to optimize, consolidate, and calibrate sourcing and procurement strategy
• Develop and implement standard supplier agreements, amendments, supplier management best practices, and professional-services sourcing practices
• Lead complex and commodity sourcing requests and events, including RFx processes, negotiations, contracting, and supplier relationship management for $15M+ annual total contract value
• Identify savings and supplier optimization opportunities while considering risk, supplier mix, and innovation
• Collaborate on Supplier Business Reviews, scorecarding, supplier qualification, and onboarding
• Advise business stakeholders as a strategic sourcing resource
• Report on long-term goals and objectives using baselines and metrics through monthly and quarterly procurement deal roadmap reviews
• Cultivate relationships across all organizational levels to identify strategic third-party solutions
• Present findings, strategies, solutions, metrics, and progress to executive leadership
• Apply data analysis and stakeholder feedback to evaluate impacts on suppliers, customers, and Zillow Group
• Provide data-driven communications and recommendations
• Educate stakeholders and suppliers on policy and guideline compliance

Strategic Sourcing Manager

Technical Customer Success

• Lead end-to-end onboarding and implementation for Media API customers from kickoff through go-live
• Translate business requirements into API workflows and advise on authentication, endpoints, webhooks, and integration best practices
• Troubleshoot technical issues, identify root causes, and partner with Engineering, Product, and Support
• Own a portfolio of API customers, primarily Aryeo Lite customers, throughout the customer lifecycle
• Monitor customer health, API usage, and adoption to identify risks, barriers, and opportunities
• Conduct periodic customer reviews covering business goals, integration performance, adoption, and improvements
• Serve as relationship owner for Media API integration partners and support partner launches
• Gather and share API customer and partner feedback with Product and Engineering
• Advocate for product and process improvements that reduce integration friction and improve scalability
• Create onboarding documentation, implementation playbooks, troubleshooting guides, and reusable customer resources
• Serve as a technical escalation point for Customer Success and Onboarding team members
• Partner with Customer Success Managers to resolve technical challenges affecting adoption, health, or retention
• Enable internal teams through API training, documentation, and technical best practices