Account Manager

• Own and manage strategic relationships supporting ACI’s core payment processing and card network operations
• Manage relationships with card networks, processors, gateway providers, disbursement providers, and alternative payment providers
• Ensure operational performance aligns with contractual and service-level requirements
• Lead resolution of partner-related escalations by coordinating internal and external stakeholders
• Negotiate complex agreements, renewals, and service-level commitments
• Serve as subject-matter expert on card processing and operational, contractual, and technical relationship and integration matters
• Coordinate responses to partner audit attestations, transaction volumes, and due diligence requests
• Conduct strategic partner reviews and monitor performance, risk, and contractual compliance
• Evaluate new partner products and capabilities for viability, alignment, readiness, and organizational value
• Partner with Product Management and cross-functional teams to define business needs and integration requirements
• Support effective implementation, operational efficiency, and risk reduction
• Adhere to corporate policies, the ACI Code of Business Conduct and Ethics, and Risk Management requirements
• Perform other duties as assigned

Cost & Strategic Processing Relationship Manager

• Complete pre-scheduled onsite photo inspections and document measurements, conditions, damage, access constraints, and job specifications
• Recruit, onboard, develop, and manage qualified subcontracted installers and local contractor partners
• Develop relationships with local contractors and grow the contractor network
• Drive sales and provide clients and network partners with current information
• Achieve sales goals through meetings and KPIs with office-team support
• Provide job-site oversight throughout fulfillment and window replacement
• Coordinate schedules, labor, materials, customer expectations, and issue resolution from assignment through completion
• Monitor job health, revenue recognition, project margins, labor costs, material selections, ordering accuracy, change conditions, and closeout documentation
• Manage subcontracted labor crews to ensure timely and efficient completion
• Liaise between management, customers, and labor sources to ensure quality control and customer satisfaction
• Explain project details to customers, insurance adjusters, and carrier personnel
• Manage territory KPIs and foster a successful, profitable territory
• Build supplier relationships to improve material pricing, sourcing, availability, and identification
• Manage multiple job sites and potentially superintendents while running construction jobs
• Perform territory management functions throughout the assigned region

Territory Manager

• Represent Bosch/York Factory Direct and promote the Bosch portfolio in the assigned market
• Sell residential and commercial HVAC equipment, parts, and supplies to HVAC contractors
• Recruit new York Dealers and customers to increase market share
• Develop partnerships with existing customers to increase share of wallet
• Develop an in-depth understanding of residential and commercial product offerings
• Support internal and external customers with technical commercial issues
• Quote light commercial HVAC equipment and supplies
• Offer alternative product solutions to save customers energy and costs
• Make proactive customer calls to drive sales and increase margins
• Enter orders and track shipments when necessary
• Provide post-sale support
• Facilitate product returns and train customers on warranty processing
• Perform other duties as directed

HVAC Account Manager – NE Arkansas

• Represent the York Factory Direct brand and promote the Bosch portfolio in the assigned market
• Sell residential and commercial HVAC equipment, parts, and supplies to HVAC contractors
• Sign new York Dealers and recruit new customers into the York family
• Develop partnerships with existing customers to increase share of wallet and market share
• Develop an in-depth understanding of residential and commercial product offerings
• Support internal and external customers with technical commercial issues
• Quote light commercial HVAC equipment and supplies
• Select products and offer alternative solutions to save customers energy and costs
• Make proactive calls to customers to drive sales and increase margins
• Enter orders and track shipments as necessary
• Provide post-sale support
• Facilitate product returns and train customers on warranty processing
• Perform other duties as directed

• Build and maintain relationships with educational institution contacts
• Proactively reach out to institutions and maintain high availability
• Provide direction and guidance on NBS products and services
• Train institutions on products, processes, and procedures
• Provide customer service by telephone, chat, fax, email, and written correspondence
• Answer high-volume phone calls and chats from all regions of the country
• Set up and maintain institution profiles, terms, and marketing sites
• Encourage increased use of NBS products and technical services
• Troubleshoot problems and offer solutions
• Communicate with sales and internal contacts regarding existing institutions and new leads
• Report activities to the team leader
• Participate in special projects and committees and perform other assigned duties

FACTS Account Manager, K-12 Financial Management

• Lead a team acting as an extension of the client's business while representing Fiserv
• Own a client segment's strategic and operational outcomes
• Provide consultation and cross-functional leadership to Fiserv support teams
• Manage the overall day-to-day client relationship
• Develop strategies, processes, and people to effectively manage the client segment
• Build trusted partner relationships with client stakeholders and executive sponsors
• Lead and develop the Partner Management team
• Drive strategic and operational client outcomes through consultation and leadership
• Develop and implement effective strategies and processes for client-segment management

Senior Partner Manager

• Manage operational relationships for assigned clients and support quality delivery and maintenance of products and services.
• Serve as the primary operational contact for assigned clients.
• Coordinate Fiserv resources to address service delivery questions, issues and escalations.
• Monitor service performance, identify risks and drive issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to clients and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements.

Senior Account Manager

• Manage operational relationships for assigned clients and support quality delivery and maintenance of products and services.
• Serve as the primary operational contact for assigned clients.
• Coordinate Fiserv resources to address service delivery questions, issues and escalations.
• Monitor service performance, identify risks and drive issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to clients and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements.

• Generate territory plans of action to attain territory sales goals
• Call on acute care facilities to promote Pico, Renasys, and other products
• Educate end users on the clinical benefits of Smith+Nephew products
• Deliver sales presentations to key customers and customer groups
• Conduct product lunches and dinners for identified customer groups
• Build and maintain positive relationships with key customers, decision-makers, and thought leaders
• Develop business through territory management, sales skills, and customer relationships

Account Manager – NPWT, Acute

• Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
• Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
• Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
• Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
• Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
• Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
• Use client feedback and operational insights to recommend process improvements that strengthen the client experience.