Accounts Payable

• Act as the CEO's right-hand operator and integrator across Sales, Marketing, Customer Success, and Product
• Own day-to-day cross-departmental execution and keep teams, projects, and priorities aligned
• Own and optimize company-wide SOPs, processes, and systems
• Monitor setter and closer activity, responsiveness, speed-to-lead, and follow-up protocols
• Enforce Customer Success SOPs and audit client response quality and resolution speed
• Identify and quickly fix operational bottlenecks and breakdowns
• Monitor, organize, and process 500–1,000+ daily messages across internal channels and client groups
• Oversee communications for 1,000+ high-ticket clients across online communities
• Maintain responsiveness on Slack and WhatsApp across Australian and US time zones
• Maintain tracking systems and notes for client inquiries and action items
• Protect the CEO's time through troubleshooting, follow-ups, and coordination
• Support administrative and travel logistics, including flights, hotels, venue scouting, calendars, and meeting notes
• Resolve client escalations and service disputes
• Represent the brand on partnership, business development, and vendor calls
• Coordinate approximately six major events annually, including virtual bootcamps and in-person masterminds
• Manage cohort schedules, attendee communications, onboarding, workshop materials, venues, catering, and logistics
• Track participant accountability across workshops and cohorts
• Travel to US-based events when required
• Define, track, and optimize KPIs across departments
• Run weekly performance reviews and operational check-ins
• Follow up with team members on progress and deadlines
• Use data to drive decisions, improvements, and prioritization
• Work inside the internal AI operating system for project management, fulfillment, and reporting
• Oversee operational data and customer journeys in GoHighLevel, Skool, Circle, and Wistia
• Understand automation workflows in Zapier, Make.com, Claude, and ChatGPT well enough to manage technical team members and evaluate system health
• Use AI to organize spreadsheets and build reports
• Build and refine client onboarding workflows, tracking systems, accountability protocols, and automated reporting dashboards
• Grow into a COO-level role as the business scales

Explore Operations Manager, AP at WeAssist.io. Review requirements and application details.

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