Analyst

• Support governance and oversight of the IT project portfolio
• Consolidate information on project schedules, costs, risks, KPIs, and status
• Develop management dashboards and reports using Power BI and Excel
• Structure action plans and track activities using Microsoft Planner
• Prepare executive presentations and reports for management committees and forums
• Support Project Managers and contribute to the continuous improvement of PMO processes and controls
• Use AI tools to optimize analyses, reports, and presentations

PMO Analyst – IT

• Design, document, and execute functional, non-functional, security, performance, regression, usability, and end-to-end multichannel tests
• Develop, implement, and maintain test automation scripts
• Analyze and report automated test results
• Perform SQL queries to validate data after system transactions and workflows
• Participate in Scrum/Kanban agile ceremonies and act as a quality advocate from the feature conception stage
• Identify, document, prioritize, and track the resolution of bugs and deviations
• Communicate quality status, risks, and issues to developers, managers, and Product Owners (POs)
• Conduct testing across self-service, IVR, and WhatsApp chatbot workflows, ensuring a positive user experience and proper integration

Senior Quality Analyst

• Gather and analyze requirements with stakeholders and relevant business areas
• Document functional requirements, business rules, and system needs
• Develop and detail user stories and acceptance criteria
• Lead and participate in requirements-gathering, refinement, and alignment meetings
• Map AS IS and TO BE processes, supporting the identification of improvements
• Work alongside development teams, clarifying requirements and business rules during implementation
• Support solution testing, validation, and delivery acceptance processes
• Identify impacts, integrations, and dependencies related to requirements
• Ensure traceability between requirements, development, testing, and deliverables
• Keep functional documentation organized and up to date throughout the requirements lifecycle
• Facilitate communication between business and technology teams, ensuring a shared understanding of requirements and expected outcomes

Requirements Analyst

• Plan testing strategies and scenarios based on requirements, architecture, and business rules
• Proactively identify risks, defects, and potential impacts on solutions
• Create, execute, and maintain manual and automated tests, including functional, regression, exploratory, integration, API, performance, and end-to-end testing
• Develop and maintain automation scripts
• Use Artificial Intelligence tools, such as Cursor, to support the creation, maintenance, and optimization of automated tests
• Explore AI capabilities for test automation and autonomous test execution
• Analyze results, identify and document defects, and perform validation and regression testing after fixes
• Partner with Development and other teams, contributing to quality from the solution design stage
• Propose continuous improvements to quality processes, tools, and practices
• Stay up to date with new technologies, methodologies, and AI solutions applied to Software Quality

Software Quality Analyst – Mid-Level

• Ensure that direct and indirect production costs are properly allocated to inventory by monitoring production postings and developing reports and performance indicators
• Identify and investigate variances between planned and actual costs, explaining differences and recommending corrective actions
• Calculate inventory-related provisions in accordance with accounting standards and company policies
• Support the physical inventory count process and record identified adjustments
• Ensure compliance with the accounting close schedule through effective processes and performance indicators
• Support decision-making by other departments by clarifying financial impacts and providing financial information
• Reconcile accounting balances, identifying and correcting discrepancies or errors
• Analyze account variances and explain identified trends
• Propose and implement process improvements and automation initiatives within the department
• Support internal and external audits by providing requested information and documentation

Mid-Level Cost Analyst

• Develop, structure, and update training content and materials for commercial teams
• Create and organize learning paths based on different levels of knowledge and business needs
• Conduct training needs analyses with business areas, identifying knowledge and competency gaps
• Apply principles of Andragogy and instructional methodologies when designing learning solutions
• Develop content using different formats and resources to promote more dynamic and effective learning experiences
• Manage and publish content on LMS platforms
• Monitor training, participation, completion, and program effectiveness metrics
• Support the implementation of training and development programs for commercial teams
• Partner with leaders and internal teams to understand challenges and translate needs into training solutions
• Contribute to the continuous improvement of methodologies, tools, and processes for Commercial Training & Development
• Deliver in-person and/or virtual training sessions, as needed

Mid-Level Commercial Training Analyst

• Participate in developing the strategy and creating marketing automation journeys, focused on maximizing customer retention, engagement, and Lifetime Value (LTV)
• Design and guide the strategic planning of customer engagement journeys, from conception and A/B testing through results evaluation
• Develop automation solutions in Salesforce Marketing Cloud, including Journey Builder, SQL, AMPscript, and data integrations
• Structure segmentation for large databases, ensuring hyper-personalization, governance, and campaign accuracy
• Manage and lead performance analysis of omnichannel journeys, translating data into actionable insights to increase ROI and conversion and reduce churn
• Serve as the focal point for the continuous optimization of customer relationships, integrating business objectives, data engineering/science, and technology architecture
• Partner with Product, Data, and Sales stakeholders and provide technical support to the team

Client Development Analyst – Mid-Level

• Monitor, moderate, and support customer service across review and engagement channels, such as Reclame Aqui, Contact Us, and Google Business Profile reviews
• Map and execute the transition and migration of channels and digital assets for new units, including social media accounts, Google profiles, and websites
• Keep institutional information—such as hours, addresses, contact details, and photos—up to date across digital platforms and maps
• Create, review, and update response flows and content on the Blip platform and in chatbots
• Monitor and validate communication campaigns, including emails, messages, and announcements, directed to students, guardians, and families

Communication Analyst II

• Understand our customers’ logistics service needs and develop processes that address them effectively and ensure customer satisfaction.
• Integrate operational support activities for internal and external customers, assisting branches with issues arising from operational inefficiencies.
• Ensure end-to-end traceability of the Customer Returns process.
• Visit Distribution Centers with a focus on continuous improvement, following checklists and implementing action plans.
• Map and develop logistics process flows and projects that meet the company’s needs.
• Conduct training for Inventory Auditors, Administrative Assistants, and Quality Assurance staff.
• Create Smart Warehouse and 5S organization processes, developing clean and well-organized operating models.
• Monitor and analyze logistics KPIs, supporting the achievement of targets.
• Control and monitor cycle counts and overall inventory.
• Track information related to Purchase Returns, delinquent accounts, and warranty claims across support teams and Distribution Centers.

Senior Logistics Analyst

• Map the assigned region and identify potential fleet operators, prospecting for customers and offering the RodarFleet product
• Build and maintain strong, long-term customer relationships, serving as a channel for support, solutions, and consulting
• Identify customer needs, align them with relevant services and products, and pursue opportunities for new processes and business
• Connect internal teams to improve customer service, including pricing, services, products, systems, and processes
• Develop plans with customers to expand the delivery of services and products offered; conduct regional demand studies
• Contribute to the assessment and preparation of market and competitive analysis reports, identifying trends and opportunities in the fleet market
• Provide and manage business performance indicators, taking preventive action and proposing growth solutions
• Ensure solution delivery by promoting communication, instructional materials, and training for stores, support teams, and customers
• Negotiate and formalize commercial agreements to maximize profits and support the administrative and finance teams in preparing contracts
• Conduct occasional customer visits

Analyst jobs in Brazil