Bilingual

• Respond to current and past employees through email, live chat/intranet, and phone channels
• Resolve low- to moderate-complexity HR inquiries accurately and consistently
• Serve as the first point of contact for employment-related questions
• Assist employees with Employee or Manager Self-Service HR transactions
• Explain and educate callers on payroll, compliance, onboarding, benefits, compensation, timekeeping, and other HR policies and services
• Collect relevant information and escalate issues beyond scope to appropriate specialists or staff
• Navigate multiple web-based systems and maintain accurate data entry
• Protect confidentiality and employee data security
• Meet client and Compass productivity, performance, schedule adherence, and channel availability expectations
• Build knowledge of common questions, procedures, and resolutions
• Collaborate with team members, provide answers, and share customer insights and trends
• Perform other duties assigned by Compass or the client
• Attend required training sessions and 1:1 conversations using a working camera
• Work full-time shifts within stated operating hours

Explore Bilingual Employee Service Center Specialist – Honduras at Compass Experience Labs. Review requirements and application details.

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