Change Management

• Design and run measurement of behavior change across the firm in partnership with the Enterprise AI Change team
• Treat measurement as a product and build tools that support leaders, change teams, and product owners in decision-making
• Strengthen the listening system by combining qualitative and quantitative research with existing and new signals
• Own the roadmap for the listening system, including deciding which signals to build or retire
• Define and measure leader behaviors that influence AI adoption and culture change in partnership with BKSP
• Conduct user research through interviews, observation, journey mapping, and quick tests
• Translate research findings into actionable recommendations
• Partner with Enterprise AI product, analytics, and platform teams to connect communication, sentiment, and usage data
• Research external measurement approaches and adapt relevant methods
• Turn data into stories and guidance that shape campaigns, messaging, and leadership decisions
• Deliver an initial measurement read quickly and improve it based on user feedback
• Use AI tools to synthesize qualitative comments, identify patterns, and draft initial analyses
• Collaborate with Change Activation Leads focused on content and creative
• Initially focus on AI and DxP, with enterprise-wide behavior-change measurement over time

Change Management Lead

• Plan and lead change management for informatics initiatives
• Support clinicians, informaticists, and field staff in adopting new workflows, standards, and systems
• Support Interoperability and Clinical Informatics Solutions specialty areas, including Federal EHR transitions, standardized clinical workflows, informatics workforce programs, and health information exchange adoption
• Complete change management assessments and develop change strategies
• Develop transition plans and integrate change management activities into project plans and PI roadmaps
• Create communication plans, roadmaps, coaching plans, training plans, and resistance management plans
• Identify and analyze stakeholders across VHA Central Office, VISNs, and VA medical centers, and engage senior leaders
• Identify and manage anticipated resistance, including in union environments
• Evaluate and support user readiness for Federal EHR transitions, workflow standardization, and new informatics tools
• Support adoption of health information exchange capabilities and standardized clinical content through field networks such as the Health Informatics Community of Practice
• Support organizational design and define roles and responsibilities, including changes to field informaticists’ responsibilities
• Define and measure success metrics, monitor change progress, and track and report issues
• Participate in PI Planning, backlog refinement, iteration ceremonies, and system demos; align change activities with Feature delivery
• Work within SAFe Agile Release Trains alongside OCI’s change management lead, clinical informaticists, and VA Business Owners

Change Management Specialist

• Lead and conduct readiness, communication, and training needs assessments
• Develop integrated change, communication, and learning strategies and plans
• Conduct stakeholder impact assessments and translate findings into engagement, communication, and training plans
• Lead execution of change, communication, and training plans aligned to program milestones
• Drive awareness, understanding, and sustained adoption
• Translate change impacts into targeted communication strategies and training solutions
• Develop presentations, job aids, and learning resources
• Establish and maintain feedback loops, communication channels, and training programs
• Analyze readiness, communication effectiveness, training participation, and adoption metrics
• Identify risks, measure success, and recommend mitigation actions
• Manage resistance through targeted communication, training, and engagement interventions
• Provide leadership and guidance on change, communication, and training best practices
• Facilitate discussions, workshops, and training sessions
• Align change management engagement and communication activities with other programs

Change Management Delivery Lead

• Develop and execute a comprehensive Change Management Strategy and Plan aligned to contract requirements, including stakeholder analysis and change readiness assessments for phased rollouts
• Establish governance structure for change approval, communication, and escalation across the enterprise
• Create adoption metrics framework, identify resistance patterns, and develop targeted mitigation strategies for high-risk user groups
• Coach executive sponsors and leadership on change champion roles, leveraging feedback loops from sprint demonstrations and operational insights
• Develop and execute multi-channel stakeholder communication plans, including persona-specific messaging and coordination of policy changes and system releases
• Manage crisis communication for system issues, cutover events, or adoption challenges
• Align change management activities with training delivery, ensuring materials reflect acquisition, technical, and user knowledge
• Support development of role-based learning experiences and user readiness assessments tied to go-live approval gates
• Lead organizational readiness reviews and coordinate cutover planning, including communication of defects, user synchronization, and support demand forecasting
• Provide support during production transitions, monitoring adoption metrics and escalating risks
• Implement post-implementation reviews and analyze help desk trends, user feedback, and operational metrics to identify improvement opportunities
• Report change effectiveness to program leadership and refine management approach based on phase-specific outcomes
• Lead change management team and coordinate with SMEs and cross-functional teams to embed change practices across the program
• Mentor junior staff on Federal acquisition domain and enterprise platform adoption strategies

• Apply a structured methodology and lead change management activities
• Apply change management processes and tools to create adoption strategies for project or initiative changes
• Collaborate with client executives and sponsors to build a Case for Change, including project vision/value statements with tangible goals
• Support communication efforts
• Support the design, development, delivery, and management of communications
• Assess change impact
• Conduct impact analyses, assess change readiness, and identify key stakeholders
• Support training efforts
• Complete change management assessments
• Ensure project management and change management standards are leveraged and reinforced
• Provide input, document requirements, and support the design and delivery of training programs

• Serve as the operational lead for Change and Release Management
• Maintain working knowledge of and assist in delivering ITIL functions, including Asset Management, Change Management, and Release Management
• Oversee the lifecycle of software or infrastructure updates
• Conduct reviews, schedule, and authorize changes through a Change Advisory Board (CAB)
• Coordinate build, testing, and deployment processes to ensure system stability and minimize downtime
• Review and authorize Requests for Change (RFCs) based on business value and risk
• Chair the CAB to evaluate major technical modifications
• Evaluate risks to service-environment integrity, including availability, performance, security, and compliance impacts
• Assess cross-system risks, dependencies, and potential impacts on live environments
• Maintain audit trails and documentation for corporate infrastructure modifications
• Plan and schedule release calendars across development, staging, and production environments
• Coordinate build, configuration, and quality-assurance testing phases before rollout
• Define deployment strategies, including blue-green or canary rollouts, and backup plans
• Manage post-release reviews to analyze performance and resolve deployment bottlenecks
• Ensure information and records-management policies and practices are followed and information is protected, available, accessible, and retrievable
• Manage adoption of release and deployment techniques, processes, and tools, including automation, application-management, dependency, versioning, and configuration-control tools
• Conduct post-release reviews to improve processes and procedures and keep stakeholders informed
• Partner with business leaders to deliver services aligned with company objectives and Winning Together values
• Support Computacenter’s mission and core values

Change & Release Management ITIL Specialist

• Own the readiness workbook and communications plan for a phased, multi-bureau identity platform migration.
• Run application owner engagement for legacy workloads moving to the new platform, including owner identification, readiness intake, entitlement cleanup coordination, cutover communications, and post-cutover support messaging.
• Build end-user enablement, including manager and approver job aids for access request and certification workflows, with training sessions timed to each migration wave.
• Support identity governance working groups through agendas, decision capture, action tracking, and follow-through.
• Translate agency-specific dependencies into program schedule inputs and risk register entries with named owners.
• Operate the change intake path for platform configuration changes, including submission criteria, logging, triage, and sprint entry.
• Maintain the change control framework, including categories, approvals, evidence, documentation, back-out expectations, and escalation paths.
• Run the change calendar, sequencing configuration changes against migration waves, agency change windows, and blackout periods.
• Track vendor-driven platform releases, assess business impact with platform architects, and issue proactive communications.
• Govern production promotion by ensuring each change has a change record, test evidence, named approver, and advance notice to affected application owners.
• Screen change requests for security relevance and route flagged items to security and compliance within a defined SLA.
• Track security-driven change work to closure and escalate stalled items.

IT Change Management Lead

• Develop change management strategies for Supply Chain transformation initiatives, including stakeholder engagement, communications, training, readiness, and adoption
• Assess organizational impacts, identify change risks, and develop mitigation plans
• Partner with business, functional, and site leaders to build sponsorship, alignment, and accountability for change
• Measure adoption, readiness, and stakeholder sentiment to drive continuous improvement and sustainment
• Support enterprise transformation priorities, leadership communications, and organizational change efforts across the portfolio
• Support portfolio management activities, including initiative tracking, milestone visibility, dependency management, and executive reporting
• Facilitate alignment across programs, workstreams, and functional teams
• Manage the Transformation Office governance cadence, including leadership reviews, decision forums, action tracking, and issue escalation
• Prepare executive-level communications, presentations, and governance materials
• Integrate change management activities into program plans, implementation milestones, and governance processes
• Drive follow-up on key decisions, actions, risks, and dependencies
• Improve transformation methodologies, standards, and best practices

• Lead the overall AirHub implementation strategy and implementation team
• Develop and maintain the integrated UAT → Beta → Production implementation roadmap, milestones, dependencies, and readiness criteria
• Coordinate implementation activities across Product, Engineering, Quality Engineering, Data, DevSecOps, EPA business lines, and external stakeholders
• Establish implementation governance and lead integrated implementation and readiness reviews
• Define and monitor implementation entry/exit criteria and business, user, technical, and operational readiness
• Manage implementation risks, dependencies, decisions, issues, and escalations
• Coordinate UAT with the Quality Engineering & Testing Lead and EPA business stakeholders
• Lead organizational change management and business readiness activities
• Coordinate stakeholder, implementation, and release communications with the AirHub Communications Lead
• Oversee release and production readiness, training, user support, adoption, and rollout activities
• Coordinate Beta and Production rollout strategies, including phased implementation and transition from legacy systems where applicable
• Establish implementation success measures and monitor readiness, adoption, and stabilization
• Lead the transition from implementation and hypercare into sustained operations

Implementation & Change Management Lead

• Drive a culture of change agility across GBM
• Lead integration of change adoption and strategy for new tools and processes
• Lead end-to-end change management for GBM transformation initiatives and business processes
• Conduct impact assessments and stakeholder analyses
• Develop change strategies, communication plans, capability-building programs, and reinforcement mechanisms
• Monitor adoption and adjust change management approaches
• Design and direct systems to capture, organize, and share project knowledge
• Lead stakeholder engagement strategies and global and site-level communications
• Coach leaders and teams through change and embed new behaviors
• Lead or support transformation initiatives aligned with regulatory expectations, data integrity principles, and business value objectives
• Partner with leadership and cross-functional stakeholders to assess readiness, manage impacts, and drive sustainable adoption
• Benchmark internally and externally to identify best practices
• Monitor adoption through KPIs, feedback loops, and behavioral insights
• Define and lead change management strategy for processes, system enhancements, policy updates, organizational changes, AI/digital programs, and continuous improvement initiatives
• Partner with global leaders, sites, and markets to implement changes consistently while allowing local deployment considerations
• Assess change saturation, risk, and organizational readiness
• Develop communications for executive leaders, process owners, site teams, manufacturing colleagues, and impacted users
• Translate changes into clear, practical, globally understandable messaging
• Establish feedback loops and identify adoption barriers and improvement opportunities
• Recommend improvements to governance, communication, documentation, and training approaches