Collections

• Contact customers via phone, fax, email, or standard letter to bring accounts current
• Complete system-assigned tasks within designated timeframes
• Reconcile and apply customer payments posted on account
• Monitor delinquent accounts and complete high-priority tasks
• Research billing concerns and misapplied payments, escalating complex matters
• Identify systemic or recurring issues affecting the portfolio
• Process delinquent customer payments and negotiate payment arrangements or settlements
• Engage management and/or sales to resolve customer issues and outstanding receivables
• Document actions taken on assigned accounts in the system
• Respond to requests from Sales, Customer Service, Billing, and Controllership
• Initiate or process write-offs, bad debt recoveries, and credit memos
• Perform other job-related duties as assigned

Explore Collections Specialist at Republic Services. Review requirements and application details.

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