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Republic ServicesCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections processes, including payment reconciliation, customer account management, and issue resolution. Proficient in documenting actions and collaborating with various departments to ensure timely resolution of outstanding receivables.
Highest-signal resume keywords
Collections Transactions KnowledgePayment ReconciliationCustomer Account ManagementIssue ResolutionNegotiation Skills
About the role
Key responsibilities & impact- Contact customers via phone, fax, email, or standard letter to bring accounts current
- Complete system-assigned tasks within designated timeframes
- Reconcile and apply customer payments posted on account
- Monitor delinquent accounts and complete high-priority tasks
- Research billing concerns and misapplied payments, escalating complex matters
- Identify systemic or recurring issues affecting the portfolio
- Process delinquent customer payments and negotiate payment arrangements or settlements
- Engage management and/or sales to resolve customer issues and outstanding receivables
- Document actions taken on assigned accounts in the system
- Respond to requests from Sales, Customer Service, Billing, and Controllership
- Initiate or process write-offs, bad debt recoveries, and credit memos
- Perform other job-related duties as assigned
Requirements
What you’ll need- High School diploma or GED
- A thorough knowledge and understanding of collections transactions and processes
- 2 years of collections or relevant experience required
Benefits
Comp & perks- Comprehensive medical benefits coverage, dental plans and vision coverage
- Health care and dependent care spending accounts
- Short- and long-term disability
- Life insurance and accidental death & dismemberment insurance
- Employee and Family Assistance Program (EAP)
- Employee discount programs
- 401(k) plan with a generous company match
- Employee Stock Purchase Plan (ESPP)
- Paid Time Off (PTO)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collections ProcessesPayment ProcessingAccount ReconciliationBilling ResearchDelinquent Account MonitoringWrite-Off ProcessingBad Debt RecoveryCredit Memo ProcessingTask ManagementCustomer Payment Negotiation
Soft Skills
Communication SkillsProblem-SolvingAttention to DetailTime ManagementCollaboration
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Accounts ReceivableDelinquent AccountsCustomer ServiceSales CollaborationFinancial Transactions