Collections

• Manage assigned delinquency and collection activities across assigned multifamily properties
• Monitor delinquent accounts and maintain accurate, current reports
• Track progress against approved collection and delinquency targets
• Contact residents about past-due balances, document communications and commitments, and follow up on unresolved accounts
• Review accounts for incorrect charges, payments, credits, and other discrepancies; coordinate corrections
• Communicate regularly with onsite and regional teams
• Coordinate notices or actions requiring local delivery or management approval
• Prepare documentation and coordinate with legal or eviction service providers for referred accounts
• Identify rent assistance resources and coordinate with residents and property teams
• Support resolution of post-move-out balances and coordinate with collections agencies
• Identify recurring issues and process gaps; report recommendations to the Central Services Program Manager
• Apply company policies and approved procedures consistently and escalate compliance concerns
• Contribute process improvements during and after the pilot to reduce site-staff administrative burden and create a scalable collections model

Collections Specialist

• Initiate collection calls daily
• Arrange payments of outstanding balances
• Set up payment plans for parties unable to repay their debt in full
• Send correspondence regarding delinquent accounts
• Provide daily/weekly updates to management
• Contact health insurance carriers
• Manage a large volume of patient accounts per week
• Coordinate with the legal department on skip tracing, asset location, and garnishments
• Use, protect, and disclose patients’ protected health information only in accordance with HIPAA standards
• Limit viewing of PHI to the absolute minimum necessary to perform assigned duties
• Perform other duties as assigned

Collections Representative

• Review approved financing documentation for completeness, accuracy, and alignment with transaction requirements
• Maintain organized records for financed contracts, leasing partners, invoice requirements, payment schedules, remittance information, and related approvals
• Confirm required documentation is complete before billing or funding activity proceeds
• Identify and route missing, inconsistent, or unclear contract and financial information
• Prepare and submit invoices and billing documentation to leasing partners
• Track invoice acceptance, submission status, funding milestones, due dates, and payment commitments
• Coordinate with Financial Solutions Leads and Finance and Accounting stakeholders to resolve billing questions
• Maintain billing status, next steps, owners, and expected resolution dates
• Forecast leasing-partner payments, customer-related cash flows, and funding activity
• Monitor aging balances, scheduled payments, overdue items, and unresolved invoice or remittance issues
• Follow up with leasing partners regarding invoice status, payment timing, remittance details, disputes, and past-due balances
• Coordinate customer-related questions and collection matters through appropriate departments
• Escalate risks, disputes, delays, and exceptions
• Coordinate cash application activities with Finance and Accounting
• Reconcile invoices, payments, remittances, funding activity, contract records, and internal financial data
• Research unapplied cash, short pays, discrepancies, duplicate payments, and other exceptions
• Prepare financial reporting related to financed contracts, billings, collections, cash forecasting, payment status, and open exceptions
• Maintain trackers, schedules, aging views, and documentation for operational visibility and audit readiness
• Support month-end close, cash forecasting, audit requests, and financial-control activities
• Identify workflow improvements and maintain ownership of assigned items through resolution

Contracts Billing and Collections Specialist

• Contact members with 61+ day outstanding balances to resolve past-due accounts
• Work assigned accounts and follow the established collections workflow
• Contact members with inactive VR accounts, including members inactive for 90+ days
• Follow up on Never Started / Need Return accounts and determine appropriate next steps
• Collect outstanding balances and process payments according to company procedures
• Explain balances, payment expectations, and resolution options
• Escalate accounts requiring additional review or assistance
• Contact members about equipment that needs to be returned
• Explain return requirements and assist members through the return process
• Coordinate return-label requests and follow up on unreturned equipment
• Apply appropriate non-return charges under company policy
• Document every member interaction, including call outcomes, payment information, return status, and next steps
• Maintain account notes, update statuses and tracking information, and follow up according to assigned timelines
• Make outbound calls regarding balances, payments, inactive services, and equipment returns
• Handle difficult or sensitive conversations professionally and empathetically
• Answer member questions and explain next steps clearly

Collections Agent

• Handle follow-up work on Self Pay account balances
• Handle a large volume of inbound calls generated by an auto-dialer
• Secure payment and attempt to collect full payment from patients or guarantors
• Establish payment arrangements and document terms in the billing system
• Handle customer inquiries, disputes and complaints
• Escalate issues to a supervisor or higher management
• Obtain insurance, demographic and guarantor information
• Update patient profiles and bill third-party payers as appropriate
• Perform other assigned job duties

Self Pay Collections Specialist

• Manage past-due accounts aged 1–30 days and accounts exceeding 31 days delinquency
• Provide customer service regarding collection issues
• Process customer refunds, account adjustments, credit memos, and small balance write-offs
• Monitor and maintain assigned accounts
• Handle customer calls, account reconciliations, and client discrepancies or short payments
• Build and maintain relationships with customers, dealers, Canon entities, and associates
• Follow issues through to timely and accurate resolution and escalate when necessary
• Resolve customer delinquency before 90 days and reduce delinquency for assigned accounts
• Resolve disputes involving insurance, asset usage, sales tax, equipment, property tax, and monetary adjustments
• Update core systems through case management and maintain contact and virtual account databases
• Provide professional, courteous, responsive, and accurate customer service
• Handle customer transactions efficiently while collaborating and communicating in real time
• Make timely, fact-based decisions to provide an extraordinary customer service experience
• Manage customers with multiple schedules
• Complete other projects assigned by management

Collections Representative I

• Own Rentals collections performance end to end, including days sales outstanding, aging distribution, days to pay, recovery rate, bad debt and write-off levels
• Drive quarterly reduction in past-due balances
• Lead, coach and develop specialists and senior specialists alongside offshore partner supervisors
• Handle hiring, performance management and career development
• Own the headcount model that forecasts and scales staffing to the portfolio
• Set portfolio strategy and segmentation across individual landlords and national property management groups
• Own and enforce credit policy, including credit reviews, approvals, holds, suspensions and write-off decisions
• Own outsourced delivery relationships, including onboarding, training, service levels and quality audits
• Run monthly collections reviews with Rentals product teams
• Partner with sales and customer support on at-risk and high-value accounts
• Work with Payments Program Management on causes of delinquency, including billing accuracy, payment method friction and dispute handling
• Identify automation opportunities across Zuora, HighRadius and Salesforce
• Own month-end deliverables, including reserve and allowance analysis, with Accounting

Manager, Rentals Collections

• Lead collection strategies and processes to minimize financial loss and reduce delinquency
• Analyze account and payment trends and identify improvement opportunities
• Perform planning analysis on strategic goals, financial results, and business cases for new products, projects, and proposals
• Analyze collection center measurements, budgets, dollars collected, calls, write-offs, service measurements, and staffing needs
• Recommend strategies to increase billed-revenue collection and minimize bad debt and credits
• Represent collection centers in efficiency and net-bad-debt reduction programs, including consolidations and conversions
• Develop process measurement tools and identify efficiency improvements
• Establish collection center teams and manage activity status and rollouts
• Develop training programs based on data and partner with Training on opportunities
• Coach and lead collection teams
• Assemble teams to drive performance and motivation, recognize employees, track status, and implement changes
• Collaborate with Collection teams, Contact Centers, Field Operations, Information Systems, Revenue Operations, Sales, Regulatory, PSC, and outside vendors
• Review IT projects for collection center sponsorship and input
• Manage office floor plans, equipment requirements, and use of space
• Serve as point of contact for special collection-center projects
• Participate in meetings, communicate ideas and results, prepare presentations, and deliver department-wide communications
• Manage the end-to-end Carrier Access Billing Systems (CABS) collections process for Switched Access, Special Access, and unbundled network elements (UNEs)
• Investigate and resolve billing disputes involving Meet-Point Billing agreements, disputed Access Service Requests, circuit disconnect timing, and operational lease variances
• Partner with CABS billing auditors and provisioning teams to reconcile system usage, circuit inventories, tariffs, and Interconnection Agreements
• Perform other duties as required to support the business and evolving organization

Manager, Collections

• Supervise blood collection staff, including training and performance
• Drive for results while serving staff and donors with a high level of respect for customer service
• Personally connect with donors, listen to their stories, and help them understand the value of their donation
• Contribute to a friendly and fun environment
• Collaborate with co-workers to keep donors returning
• Set up and tear down equipment for mobile blood drives
• Work variable schedules including early mornings, late nights, weekends, and holidays

Blood Collections Supervisor

• Manage and develop a team of assigned Agents to meet and exceed performance, productivity, quality, end-user satisfaction, client satisfaction, and operational metrics
• Review team and Agent performance and quality metrics regularly within the shift
• Follow all steps of TOPS and spend 80% of the shift managing the team
• Support, motivate, evaluate, develop, and coach Agents to meet individual and team targets
• Monitor handled contacts and provide feedback, coaching, and education
• Maintain service levels and maximize team productivity
• Provide real-time support and handle escalated, irate, or upset customer inquiries
• Enforce company policies and procedures and communicate infractions to Management
• Manage continuous KPI achievement
• Coach agents taking weekly calls, chats, emails, and tickets
• Ensure quality and productivity across call, email, and chat channels
• Communicate quarterly strategy and monthly and weekly priorities
• Share operational bottlenecks and challenges with quantified impact
• Identify performance drivers and actions for improvement
• Achieve performance KPIs and established goals
• Coach team members for development and complete team member appraisals

Collections jobs in United States