Customer Success Manager

• Act as primary contact for a portfolio of existing accounts
• Handle day-to-day requests and first-level support on platform usage, data and API questions
• Escalate issues to Technical Solutions or the Customer Success Manager where needed
• Contribute to Knowledge Base articles, FAQs, onboarding guides, and product training
• Keep account records and health up to date in HubSpot and Notion, flagging risks early
• Prepare QBRs showing the value customers get from the platform
• Coordinate with Technical Solutions, Product, and Sales
• Bring the customer's voice into roadmap discussions
• Support renewals and identify upsell opportunities with the Commercial team
• Onboard new customers and drive product adoption
• Contribute to retention, growth, renewal, and account health objectives

Explore Customer Success Associate at Granular Energy. Review requirements and application details.

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