Customer Success Manager

• Maintain and keep the CRM calendar up to date
• Centralize campaigns and coordinate deadlines with local and creative teams
• Deploy multichannel CRM campaigns via email, app push notifications, SMS, WhatsApp, and in-app messaging
• Set up campaigns, from content coordination to targeting and configuration in Iterable
• Analyze campaign performance and make optimization recommendations
• Adapt local campaigns by market, including content, targeting, and scheduling
• Coordinate content with creative and translation teams
• Contribute to defining the engagement strategy for the member base
• Regularly update member database targeting segments
• Monitor key metrics, including open, click-through, and conversion rates
• Produce reports
• Work directly with the CRM Manager Lead and the marketing, creative, translation, and local teams

CRM Marketing – Apprenticeship/Internship

• Manage a portfolio of mature partners against lead generation, closing, and volume targets
• Build a scaling plan with each partner and monitor its execution over time
• Identify levers to increase generated opportunities and conversion rates
• Track the main KPIs across the partner funnel and implement the necessary action plans
• Lead business reviews and regularly challenge partners to drive performance
• Upskill partner teams so they can qualify, pitch, and sell Payplug independently
• Build and deploy enablement tools, including pitches, battlecards, use cases, training, and sales collateral
• Identify friction points in sales cycles and work with internal teams to eliminate them
• Accelerate time to close by establishing simple, repeatable processes
• Turn best practices into playbooks that can be replicated across the entire portfolio
• Collaborate with Channel, Sales, Product, and Support teams

Partner Success Manager

• Own and prioritize a portfolio of approximately 55–65 B2B enterprise accounts
• Act as the primary point of contact for AP Managers, Finance Directors, Procurement teams, IT teams, and senior decision-makers
• Build proactive communication cadences tailored to each client
• Lead or co-lead onboarding projects and align stakeholders on expected outcomes
• Define successful adoption and track product usage
• Monitor account health, usage, engagement, and stakeholder signals to identify risks early
• Build recovery plans and coordinate internal resources to address customer risks
• Support renewals, expansion, and advocacy with Account Managers
• Connect product adoption and customer outcomes to renewal health
• Flag growth opportunities and support commercial conversations
• Turn successful customers into advocates
• Explain technical topics and limitations clearly and manage customer expectations
• Use prioritization systems, health signals, and rigorous CRM hygiene across multiple lifecycle stages
• Share structured customer feedback with Product, Implementation, Operations, and Revenue teams
• Help improve the platform, internal processes, and overall customer experience
• Contribute to product and process decisions and help shape Customer Success operations

Customer Success Manager – Europe

• Handle the day-to-day administration of the CRM system, including processing internal requests, making corrections and updates, configuring user rights and access, and producing data extracts and analyses
• Manage products and pricing in the CRM, including their impact on data and financial and analytical tracking
• Support employees in using the CRM and resolve day-to-day issues
• Ensure data quality, reliability, and consistency
• Contribute to the cleansing, updating, and structuring of databases
• Help monitor compliance related to the Electronic Invoicing Reform
• Produce checks, data extracts, dashboards, KPIs, and analyses
• Contribute to the deployment of a new email marketing tool
• Administer satisfaction surveys
• Participate in implementing marketing initiatives
• Support the Marketing Manager in preparing and coordinating marketing projects

CRM and Marketing Administrator

• Manage a book of global, complex customers using Conga revenue operations solutions
• Perform detailed customer adoption analysis
• Engage customers in joint planning to increase adoption
• Lead value realization activities, including customer stakeholder alignment and roadmap reviews
• Ensure Conga solutions are iterated on and improved in customer environments
• Drive customer advocacy by coordinating rapid resolution of technical issues with internal Conga partners
• Facilitate, coach, and consult customers while continually deepening customer understanding
• Drive adoption of Conga products
• Identify expansion opportunities
• Own risk mitigation using cross-functional teams
• Improve customer health and sentiment
• Ensure successful and growing renewals
• Track customer goals, navigate challenges, and strategize about future-state needs
• Present customer needs to day-to-day contacts, executives, and other stakeholders
• Collaborate with sales, marketing, product, and support teams
• Mentor and guide junior customer success managers

• Execute a high-volume engagement approach using targeted email sequences, digital materials, and webinars from onboarding to renewal
• Manage a high-volume portfolio of accounts and ensure customers hit key journey milestones via emails and meetings
• Manage renewal discussions with a strong focus on client retention and growth
• Monitor customer health scores and relevant data to proactively identify and engage at-risk accounts
• Drive customer adoption of best practices through enablement sessions and webinars
• Contribute to digital resources and Digital Journey content that empowers customers to find value independently
• Identify common customer challenges and provide feedback to Product and Engineering
• Collaborate with Sales and Customer Experience teams to mitigate risk, improve customer experience, drive value outcomes, and unlock growth

Digital Customer Success Manager – French

• Own the consolidated renewal calendar across Cloudflare subscriptions and BRIXIO service contracts
• Lead proactive renewal planning and client conversations
• Review usage, entitlements, service requirements and managed-service needs during subscription renewals
• Maintain renewal forecasts and account-health views
• Identify at-risk accounts and coordinate recovery plans
• Review lost renewals and capture actionable insights
• Convert completed Cloudflare implementation projects into ongoing support and managed-service relationships
• Work with Delivery Managers at project closure and hypercare exit to progress conversion opportunities
• Maintain a structured conversion pipeline with statuses and next actions
• Develop commercial proposals with the Sales Director and operations teams
• Manage prepaid and on-demand professional services contracts to support utilisation, client value and future renewal
• Prepare and lead Quarterly Business Reviews for major accounts
• Establish governance rhythms for mid-sized and smaller accounts
• Maintain portfolio dashboards covering account health, renewal status, risks and conversion performance
• Segment accounts and adjust segmentation as relationships evolve
• Identify and qualify account expansion opportunities based on client needs and usage signals
• Collaborate with sales to progress opportunities and manage smaller opportunities directly where appropriate
• Keep clients informed about relevant Cloudflare capabilities
• Collaborate across operations, support, sales, architecture, pre-sales and finance teams
• Maintain account, renewal and pipeline information in Zoho CRM and BrixioOne
• Establish scalable processes and ways of working for the newly created function
• Establish the portfolio baseline, 12-month renewal calendar, conversion pipeline, service-consumption ownership and QBR reporting structure during the first 90 days

Customer Success Manager – Managed Services, Support

• Pitch platform benefits, lead training sessions, and perform product demos to drive user independence within ministries, local authorities, and public institutions
• Anticipate the end of purchase orders or contracts and provide proactive follow-ups to ensure business continuity and secure renewals
• Pilot public-sector operational processes, including management and compliance of quotes/purchase orders, tracking Legal Commitments, validating activity reports/CRA, and monitoring budget consumption
• Act as the dedicated point of contact for public decision-makers and resolve operational incidents
• Master technical and administrative specifications (CCTP, CCAP, CCAG) and SLAs for framework agreements
• Identify public-administration operational pain points and collaborate with Ops, Product, and Tech teams to automate and adapt the platform
• Work transversally with Account Managers dedicated to the Public Sector
• Ensure smooth deployment and execution of framework agreements and public tenders throughout their lifecycle
• Ensure compliance with public procedures and track commitments
• Serve as the primary operational contact for public beneficiaries and freelancers

Customer Success – Public Sector

• Lead the development and implementation of regional customer success strategies across Southern and Central Europe
• Drive customer adoption, expansion, retention, and long-term satisfaction
• Lead and develop a high-performing Customer Success organization
• Oversee strategic and complex customer portfolios, ensuring satisfaction, reference-ability, and retention
• Build and execute comprehensive account plans throughout the customer lifecycle
• Establish and nurture senior and executive-level customer relationships
• Deliver actionable internal QBRs to Customer Success and Sales leadership
• Identify expansion opportunities, advise on incremental revenue, and secure operational commitments
• Direct, mentor, and coach Senior Managers and Customer Success professionals
• Maintain high GRR, increase NRR, identify expansions, and drive customer success KPIs
• Proactively identify and mitigate customer satisfaction, growth, and renewal risks
• Serve as escalation point for complex customer situations and advocate for customer needs
• Develop and refine regional governance programs, onboarding, success strategy meetings, and regular business reviews
• Monitor and report regional performance metrics to senior leadership
• Lead initiatives to improve team efficiency, product utilization, and customer outcomes
• Integrate Sales, Marketing, Professional Services, Education, Partner Alliances, Product, Support, Legal, and Operations to address customer needs
• Champion customer feedback across departments and support product and service enhancements

Director, Customer Success – Southern & Central Europe

• Deploy and optimize CRM campaigns (email, SMS, notifications) across the entire customer lifecycle
• Refine audience segmentation and message personalization
• Implement the customer communications plan for both professional and individual customers
• Produce content (newsletters, guides, videos) and manage vendors through creative briefs
• Engage the customer community and showcase customer testimonials and case studies
• Develop referral and customer ambassador programs
• Organize customer events, webinars, and workshops, from promotion through satisfaction assessment
• Drive adoption of new services and track action performance through reporting and improvement recommendations
• Supervise and train a work-study student

Customer Success Manager jobs in France

CRM Marketing – Apprenticeship/Internship

Partner Success Manager

Customer Success Manager – Europe

CRM and Marketing Administrator