Customer Success Manager

• Conduct demo calls and actively listen to understand customer needs in the e-commerce and SaaS sectors
• Develop suitable solutions for customers
• Independently manage support tickets
• Find fast, customer-focused solutions
• Work closely with the Onboarding and Automation teams to ensure customer satisfaction
• Further develop existing solutions
• Create blog articles, templates, and help pages
• Support the implementation of the AI and content strategy

Customer Success Tax Expert – Accounting, Tax

• Strategische:r L&D-Partner:in für Kund:innen sein und Produkt- sowie Service-Angebote auf deren Business-Ziele ausrichten
• Onboarding neuer Kund:innen leiten, Aktionspläne co-kreieren und Plans of Approach entwickeln
• Proaktiven Kontakt mit Kund:innen halten, mindestens einmal pro Quartal
• Evaluations-Meetings mit Key-Stakeholdern organisieren, Erwartungen managen und Ergebnisse überprüfen
• Ergebnisse evaluieren, Risiken erkennen und managen sowie weitere Business-Möglichkeiten identifizieren
• Mit Senior-Entscheidungsträger:innen kommunizieren, Mehrwert vermitteln, Bedenken adressieren und strategische Partnerschaften pflegen
• Vertragsverlängerungen abschließen und Upsell-Möglichkeiten identifizieren
• Datenanalysen nutzen, um Nutzungsmuster und Trends zu erkennen und wertbelegende Insights zu liefern
• Mit Product-Development- und Support-Teams an maßgeschneiderten Lösungen für komplexe Kundenherausforderungen zusammenarbeiten
• Webinare und GoodHabitz Backstage Sessions vorbereiten und durchführen
• Ergebnisse und Success Stories mit Kund:innen entwickeln und intern sowie mit anderen Organisationen teilen
• Kolleg:innen in kritischen Momenten coachen und als Botschafter:in der GoodHabitz-Werte auftreten

Customer Success Manager – Coach, DACH

• Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience
• Manage cleaning reports and review property photos to ensure every home meets rigorous SOP standards
• Refine existing workflows and create new SOPs to improve operational efficiency and scalability
• Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships
• Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth
• Execute “Think Like An Owner” projects and special initiatives designed to improve the business’s bottom line and guest satisfaction
• Monitor and report on team performance against base KPIs and the “Focus of the Month”

Operations and Client Success Manager – Short-Term Rental, Hospitality

• Collaborate with Fabian, the VP of Revenue
• Take ownership of assigned areas within Customer Success Management
• Conduct customer onboarding
• Support and manage existing customers
• Provide functional and technical customer support
• Manage the customer lifecycle, including renewals and cancellations
• Help shape the new go-to-market team and the next phase of growth

Customer Success Manager, All Levels

• Guide new customers through getting started with KEVOX and tailor the software to their specific requirements
• Proactively support existing customers and develop customer relationships further
• Analyze how customers can use KEVOX most effectively, identify untapped potential, and derive specific next steps
• Communicate customer opportunities systematically to internal teams and track implementation through to a solution for the customer
• Develop the KEVOX Academy further
• Create training materials, explainer videos, and articles
• Conduct online training sessions via video or TeamViewer
• Manage customer relationships independently
• Work with the team to continuously improve processes in onboarding, customer support, and the Academy
• Collaborate with Sales, Development, and Technical Support

Customer Success Manager – Customer Support and B2B Software Onboarding

• Take ownership of the customer experience and customer journey
• Serve as the first point of contact for customer inquiries and take ownership of customer relationships
• Support customers by phone and via email/ticketing systems
• Guide customers through the entire project delivery process—from initial contact, scheduling and follow-up questions through project acceptance, invoicing and after-sales support
• Communicate proactively with customers and resolve issues
• Coordinate between customers and internal teams
• Help build successful, satisfied customer relationships and contribute to project success
• Optimize support and service processes in a rapidly growing startup
• Depending on your experience, take on additional project responsibilities to help further develop operations

Junior Customer Success Manager – 40 hours/week, hybrid

• Own named customer coverage through a small CSM team, driving stalled adoption, securing renewals, and stabilising at-risk relationships.
• Own the digital long tail through triggered outreach, one-to-many programs, self-serve enablement, a shared expansion queue, and Support hand-offs.
• Own onboarding for every eligible new mid-tier customer, maintaining booking mechanics, volume, and completion rates.
• Decide and defend capacity allocation across named coverage, digital programs, and onboarding.
• Design lifecycle campaigns, office hours, webinars, in-product prompts, and self-serve paths for customers without named owners.
• Determine where human conversations add value versus where programs are sufficient, adjusting based on evidence.
• Collaborate with Marketing, Product, and Sales on cross-functional customer success motions.
• Monitor renewal load, expansion signals, and onboarding volume weekly and act on them.
• Convert usage and health signals into thresholds for human conversations, programs, or noise.
• Build reporting on portfolio health, retention risk, and expected revenue movement.
• Feed customer insights back into Product, Marketing, and Sales.
• Apply AI to health scoring, risk alerting, outreach personalisation, and call preparation.
• Launch AI initiatives that improve the operating model's economics, using the internal AI ops team.
• Coach a small team across individual accountability, program-driven work, and high-volume onboarding.
• Develop skills in renewal, expansion, onboarding, and early risk conversations.
• Set outcome-based expectations focused on adoption, renewals, and expansion.
• Hire and develop the team as it grows.

• Take functional ownership of the Microsoft Dynamics 365 platform
• Shape the strategic development, functional design, and implementation support of the CRM ecosystem
• Provide functional guidance to the requirements team
• Own the overall functional design of the CRM system
• Ensure consistent integration of Dynamics 365 Sales, Customer Insights, and customized system areas
• Analyze and prioritize requirements from business departments and translate them into solutions, user stories, and optimized end-to-end processes
• Define functional requirements for the data model and business processes
• Work closely with the Tech Lead and relevant stakeholders
• Make functional decisions in cases of conflicting priorities, establish quality standards, and provide functional approval for requirements and concepts
• Provide functional leadership to the requirements team
• Further develop competencies, methods, and standards, and expand D365 expertise
• Monitor new features, releases, and developments in the Microsoft ecosystem and derive initiatives for the CRM platform

Lead D365 CRM Consultant

• Own the end-to-end post-sale relationship for a portfolio of ecommerce, fintech, and betting companies from onboarding through renewal and expansion
• Lead onboarding calls and dashboard workshops to get new customers to first value quickly
• Monitor account health and usage data to identify and address churn risk
• Build content and engagement strategies tied to customer goals using Storyly widgets, placements, and AI-powered Flows
• Run regular business reviews connecting product usage to conversion, retention, and AOV outcomes
• Own renewals and identify expansion opportunities, negotiating commercial terms directly
• Partner with Product, Engineering, and Support to resolve technical issues and represent customer feedback in the roadmap
• Turn customer outcomes into case studies, references, and reviews
• Represent Storyly at relevant local events and visit customers when necessary or beneficial
• Create content strategies and best practices, analyze content performance, and generate mobile marketing insights to maximize customer value and satisfaction

Customer Success Manager, EMEA

• Bei Haiilo bauen wir die digitale Heimat, über die Mitarbeitende genau die Informationen erhalten, die für sie relevant sind – zuverlässig, effizient, jeden Tag.
• Bindung, Zufriedenheit und Weiterentwicklung des Kundenportfolios verantworten
• Proaktive, individuelle Beziehungen mit dem Wachstumskundenportfolio aufbauen und pflegen
• Retention-Risiken frühzeitig erkennen und datengestützte Maßnahmen zur Kundenbindung entwickeln
• Upselling- und Cross-Selling-Potenziale identifizieren und gemeinsam mit Account Management umsetzen
• Eng mit Account Management, Support und Produkt zusammenarbeiten, um Kundenbedürfnisse schnell und reibungslos zu adressieren
• Kundendaten nutzen, um Engagement-Strategien kontinuierlich zu verbessern