Customer Support

• Lead the global pricing and service product management strategy for Malvern Panalytical's aftermarket service business
• Develop and execute commercial strategies to drive revenue growth, improve profitability, enhance price realization, and deliver customer value
• Develop and execute global pricing strategies for spare parts, consumables, service contracts, labour rates, premium service offerings, and digital services
• Lead pricing transformation initiatives, including automated pricing systems, pricing governance frameworks, and scalable pricing methodologies
• Drive service contract commercialization and lifecycle management to improve attachment rates, renewals, retention, and recurring revenue
• Manage and grow the global service product portfolio, including digital services, subscription models, predictive maintenance, remote support, and outcome-based services
• Build pricing, profitability, and commercial analytics capabilities for data-driven decision making
• Lead and develop a global team of pricing, service product management, and business analytics professionals
• Partner with senior leaders across Service, Finance, Commercial Excellence, Product Divisions, Digital, IT, Marketing, and regional teams
• Lead major transformation initiatives across service pricing, service contracts, digital services, and commercial excellence

Explore Head of Customer Service Solutions – Product Management at Malvern Panalytical. Review requirements and application details.

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