Customer Support

• Provide lead-level coordination and operational oversight for customer experience and service delivery functions across Network Experience
• Lead day-to-day intake, triage, routing, and escalation across multiple queues
• Prioritize workload, resolve barriers, and ensure inquiries are handled accurately and consistently within service standards
• Champion omni-channel support across phone, email, Salesforce cases, TalkDesk, Teams, and other digital channels
• Maintain call center software, including IVR settings, dashboard reporting, and metrics
• Supervise, coach, train, or provide day-to-day leadership to Customer Experience staff
• Analyze and communicate customer experience performance metrics, including ticket volume, response and resolution times, escalation trends, call handling, customer satisfaction, and Net Promoter Score
• Use Salesforce, TalkDesk, Link, Y Learning Hub, Outlook, Teams, SharePoint, Excel, Word, PowerPoint, OneDrive, and common file formats
• Serve as a lead resource for frontline support and operational execution
• Connect day-to-day service activity with Network Experience goals, team priorities, and continuous improvement efforts

Lead CX, Association Services, Customer Support

• Responsible for the overall success of and the relationship between the Customer’s Operation, Motorola Subcontractors, and Motorola Solutions
• Support valued customers through account invoicing and customer support
• Support other team members and functions to sustain vital network operations
• Serve STARCOM21, a statewide land mobile radio partnership supporting Illinois first responders, law enforcement agencies, and fire agencies

Associate Customer Support Manager

• Make a minimum of 80 outbound calls per day
• Generate sales for service contracts, billable service, preventive maintenance, and service parts
• Uncover new sales opportunities through the installed customer base using calls, emails, and Salesforce campaigns
• Generate, send, and follow up on contract quotes
• Maintain contract and warranty information in CRM and ERP databases
• Make scheduled post-sale customer touchpoints
• Notify customers of expiring maintenance and warranty contracts
• Meet and exceed weekly, monthly, and annual call and sales goals
• Recommend service offerings based on customer needs and deliver compelling messages to close sales
• Provide superior customer service
• Create and implement sales strategies, ideas, and programs to generate new business
• Contribute positively to the sales team culture and develop mutually beneficial working relationships
• Assist in mentoring peers and other departments as needed
• Travel 10% or less as needed

Customer Experience Specialist

• Respond to basic customer inquiries regarding products
• Provide quotes and handle order entry
• Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales
• Negotiate sale and purchase prices within specified parameters
• Adjust non-contract customer pricing based on competition while maximizing profit
• Build customer relationships to drive repeat business and process improvements
• Order items to maintain appropriate customer inventory levels
• Place orders without approval up to $5,000 per line and $10,000 per purchase order
• Source products from branch, distribution center, or supplier inventory
• Determine the most cost-effective shipping method
• Partner with Account Representatives to ensure customer satisfaction
• Expedite backorders
• Pull inventory and prepare customer shipments
• Handle customer returns
• Perform other assigned duties

Customer Service Representative

• Negotiate and develop business with new and current clients
• Market Robert Half’s services by telephone, video and in-person meetings with hiring managers and decision-makers
• Recruit, interview and match administrative and customer support professionals with client projects, contract assignments and contract-to-full-time opportunities
• Manage ongoing engagements to deliver outstanding customer service to clients and candidates
• Provide ongoing communication and career guidance to candidates
• Participate in local trade association and networking events to increase Robert Half’s presence in the local business community

Talent Manager – Administrative, Customer Support

• Deliver personalized patient and caregiver support throughout the Alexion Rare Disease treatment journey
• Provide initial product onboarding and long-term treatment adherence support
• Share disease, diagnosis, community resource, and treatment support materials
• Conduct welcome calls and confirm required or requested support
• Communicate benefit investigation results and interpret them for patients and healthcare professionals
• Inform patients about financial support eligibility and enroll eligible patients in assistance programs
• Conduct coverage reverification outreach with patients, caregivers, healthcare providers, insurers, and Alexion colleagues
• Connect patients with Alexion communities and disease advocacy groups
• Assist patients in receiving required vaccinations
• Document patient interactions and case status in CRM and required records
• Report adverse events in the PV Event Reporting Tool
• Coordinate healthcare professional needs from case creation through product delivery and ongoing support
• Respond to physician and office staff questions and obtain missing information
• Engage cross-functional partners to resolve access and treatment barriers
• Apply reimbursement knowledge during insurance approval and coordinate denial or appeal support
• Initiate adherence programs and maintain defined patient touchpoints
• Educate patients and caregivers about product administration and product switching
• Provide emotional support to patients and caregivers
• Build compliant relationships with internal and external stakeholders
• Escalate access issues and coordinate timely resolutions
• Participate in cross-functional meetings, Hypercare calls, One Alexion meetings, and project work

OneSource Support Specialist

• Prepare, sort, scan, process, and maintain electronic and hard copy medical records, reports, and company documents
• Gather and organize examinee charts for medical reviews, examinations, and deposition purposes
• Finalize completed charts by ensuring required documentation is included, properly ordered, and free of duplicates
• Perform data entry, typing, filing, emailing, and proofreading
• Create cover letters, update client lists, and maintain document storage systems
• Perform mail-related tasks and support internal document workflows
• Maintain HIPAA compliance and protect confidential information
• Read documents to verify report accuracy
• Support medical review, peer review, and billing operations by managing examinee charts and medical records

Healthcare Customer Service Representative

• Assist customers by telephone by selecting the right product
• Provide post-sales support
• Answer product application and troubleshooting questions for a large range of Grainger products
• Communicate with external customers, including end-users, maintenance technicians and contractors
• Communicate with internal customers, including parts and sourcing specialists, sales, and branch team members
• Provide technical product support by telephone while using multiple computer programs and applications simultaneously
• Identify solutions and document customer conversations
• Navigate websites, conduct web searches, and conduct product searches using the Grainger online catalog
• Follow established processes and published schedules when customer need is greatest
• Use industry-related experience, formal vendor training, and on-the-job learning to maintain technical expertise
• Capture and forward product feedback to product teams based on interactions with customers and field team members

Technical Product Support Specialist – Material Handling, Cleaning and Security

• Process customer orders via phone, email, and fax
• Manage open order reports, order confirmations, queries, delivery investigations, escalations, inquiries, and disputes
• Resolve customer questions, complaints, and requests involving order tracking, availability, late deliveries, back-orders, shipments, returns, credits, and new orders
• Process credits, debits, and returns
• Build loyal customer relationships by understanding needs, following through on commitments, and providing high-quality service
• Coordinate with Sales and Warehouse Operations to ensure smooth product delivery
• Meet department KPIs and metrics, including order accuracy, on-time order placement, and customer satisfaction
• Participate in the Medical Device Customer Experience program
• Perform specialty activities outlined in Performance Management Objectives
• Participate in ongoing product and business training

• Support new product development projects by providing input on installation and service requirements
• Work with Engineering and Product Management to identify and address product installation and service issues
• Participate in product reviews, project meetings, and new product launches
• Help coordinate project tasks, meetings, and follow-up items
• Provide technical support to technicians, installers, service teams, and business partners
• Troubleshoot technical and product-related issues
• Identify recurring problems and work with appropriate teams to find solutions
• Create and maintain troubleshooting guides, service procedures, FAQs, and installation information
• Help develop technical training materials, product demonstrations, and service or installation videos
• Work with teams around the world to ensure new products are ready to support at launch
• Provide field feedback to improve product quality, serviceability, and customer experience
• Stay current on new technologies and Life Fitness products